Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Monarch Recovery Management, Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforMonarch Recovery Management, Inc

    Collections Agencies
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    31 complaints closed in last 3 years

    17 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Monarch Recovery Management, Inc has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      3260 Tillman Dr Ste 75, Bensalem, PA 19020-2059
      BBB File Opened:
      10/17/1994
      Years in Business:
      51
      Business Started:
      7/1/1973
      Date of New Ownership:
      7/1/2009
      Business Incorporated:
      7/1/1976
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 52560 for this business, issued by Department of Banking and Securities-PA

      These agencies may include:

      Department of Banking and Securities-PA

      Market Square Plaza, 17 North 2nd St Suite 1300

      Harrisburg PA 17101

      (717) 787-1854

      Fax: (717) 7878773

      http://www.banking.state.pa.us

      Type of Entity:
      Corporation
      Business Management
      • Ms. Cheryl Cooper, Chief Compliance Officer
      • Ms. Diane Mazzacano, President
      • Ms. Sharon Mazzacano, Officer
      Contact Information

      Principal

      • Ms. Diane Mazzacano, President
      • Ms. Sharon Mazzacano, Officer

      Customer Contact

      • Ms. Diane Mazzacano, President
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Understand consumer rights when it comes to debt collection

      Customer Complaints

      31 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/02/2023

      Complaint Type:
      Customer Service Issues
      Status:
      Answered
      Monarch recovery Management has been repeatedly calling me for the past few months. I drive for a living, and I work long days. I always try and answer my phone while working, in case its a customer with a problem. Unfortunately, when its Monarch, I am unable to express to them that I do not do business over the phone in those regards. I've asked repeatedly for them to send a letter stating what debt is owed, signed by someone within their office, as up to this point, I have no idea who they are and who they claim to be collecting for. The last time they called me (yesterday), I was driving down the highway, and I asked them again, to send a letter and I stated I do not do business like this over the phone. I informed the person that I was driving and unable to talk and he began telling me its not a sales call. He kept going on about whatever he was calling about and I informed him I was driving, to which, he didn't seem to care. I got frustrated because I'm moving at high speed trying to be aware of the conditions around me, while also trying to focus on where I was going (on a delivery), and trying to listen to him. I finally told him I was filing a complaint with the **** and hung up on him. To this date, I have no idea who Monarch Recovery Management is, but I would like them to never call me again.
      Read More

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Herbert C

      1 star

      06/28/2024

      They called me seven times over 3 days. When I finally answered just to find out who they were I learned that they are a debt collection group that had my number by mistake. The person I spoke to was very rude at first, but finally agreed to stop the calls to my phone. I have blocked their number.

      Local BBB

      BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.