ComplaintsforEverStory Partners
Funeral Services
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Complaint Details
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Initial Complaint
07/18/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
1986 My father paid my parents headstone at ********* Memorial Park. He signed an installment contract and security agreement. My siblings and I were told by both of our parents that we didn't need to worry about anything, it's all taken care of. Well my father passed away at age 92 on March 2, 2023. They will not honor this agreement. The admin at the Cemetery first said that the headstone is in storage and can't be located. Then admin said it would take a year to find the paperwork. This cemetery has changed hands several times over the year. The new company bought it in December 2022. After 3 1/2 months and getting mad because you can't ever talk to someone at the cemetery you always get someone off site in Uniontown PA. Finally I speak with ************************* who states that they do not have a copy of this paperwork (we have the carbon copy); and the copy we presented doesn't have a contract number assigned. He wasn't employed by them in 1986, he doesn't know the policy and procedure they followed then. Unless we can find proof of payment, they will not purchase my parents a headstone. They don't even know which company was making the headstone back in 1986. Basically calling my deceased 92 year old father a liar. My mother is 92 and has dementia. We just want them to honor the agreement from 1986, because it is their duty. It is not our faults, my parents faults, that they can't find the paperwork.Business response
07/19/2023
Based on not having any record of this contract, no record of payment for the contract and *************'s daughter has only produced an unsigned contract without any proof of payment, we are denying ************'s Daughter's demand for us to fulfill the unsigned contract. We cannot agree to provide the services based solely on an unsigned contract of which we have no record of in our system.Initial Complaint
06/21/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
My wife ************************* (died march 2023) was buried at ************** gardens, **********, ***. on april 1st 2023.I have made several calls over the past month to find out when her end date will be attached to the marker. was told by the *************. office that a message would be sent to the general manager and he would respond to me. after a month i have not heard from him.I want the end date installed on marker. it was bought and paid for at the cementry thru agent ***********************. i want it installed and others to know how unorganized this outfit is.Initial Complaint
06/14/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a granite monument from **** ***** Memorial Park in 2020 when making funeral arrangements for my husband and me. On March 20,2022 my husband passed away. The cemetery has yet to place the monument. It was paid in full at his death. I have tried monthly to contact them and keep getting different excuses about why the stone is not there. This cemetery is under new management which owns several cemeteries in our area. I have talked with supervisors twice and get different ship dates. The current ship date is now October. Because of my complaints, they have now put down a faux headstone with my husbands name written with a blue sharpie and a NUMBER over his name. They also placed several small artificial flowers with his obituary picture attached. I fear the company has used our money and the monument was not ordered. Im hoping you can help me resolve this issue. I would like them to return my money so that I can order from a different company. I do have a picture of the plastic headstone they placed on his grave. The original cost of the monument was around $3000.00Initial Complaint
06/08/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a $13,078 headstone for my deceased father on July 6, 2021 from *** **** Cemetery in Fredericksburg, Va. *** **** Cemetery is managed by Everstory Partners in Bensalem, Pa. I have made several attempts to contact both the cemetery and corporate staff at Everstory and no one has been able to resolve this issue. My last email was on May 30 to both the *** **** Cemetery and Everstory and I have not received a reply.Customer response
06/08/2023
I handled all communication, both emailing and phone calls regarding this transaction. My mother is too old to be able to deal with these issues. We paid for the headstone out of her account. That is why her name is on the contract.
Initial Complaint
05/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My grandmother was buried at this cemetery in 2022 and feb of 2023 I signed ppwk to purchase a headstone. I was told at that time that a temporary marker would be placed on her grave until the headstone was paid off. Until this day mo temporary marker has been placed. In march of 2023 I paid the headstone off in full and have called the office multiple times and employees are acting as if they don't know whats going on. They have acted as if they don't have information for my grandmother and as if the headstone has not been ordered. I need answers after paying over 3k.Customer response
05/18/2023
My grandmother's name is *********************** and the cemetery is ********* Memory Gardens **** located at ****************************, Chattanooga, TN. ********. I have attached a copy of the receipt I was given when I paid off the headstoneCustomer response
05/18/2023
I reattached the receipt that I received when I paid off headstone. Please let me know if its not received.Initial Complaint
05/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My complaint is with ************ Cemetery. The grounds of the cemetery are a disgrace. We have had to contact them multiple times of the condition of my parents grave. They also have removed personal items left at the grave without any notice. They are disrespectful and treat their customers like garbage. I have attached pictures of how they ripped off items from graves and threw them in a pile. They didn’t notify families they were doing this or of any changes they were making. I would like help is having them stop removing items from graves and to communicate with the families. We understand there are rules to follow with holiday decor and items looking destroyed or old. We were told as long as items are put near the stone they will not be removed and that is not the case. I also would like help on holding them accountable for keeping up with the grounds. Graves are sunken, grass seee needs put down, holes need filled. They are the ones that make it look unkept. My family purchased plots and they are not providing the service or customer service that goes along with that.Initial Complaint
03/29/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a burial from ************ Cemetery. I was not sure if it would be casket or urn. The salesperson said I could talk the manager for a refund if I went with the urn instead of a casket. Urn burial is cheaper. I read over the contact and did not see anything saying there will be no refund of overpayments. I purchased the casket burial. My brother body was so bad that we decide, upon his death, in November 2022 to cremate him. Since the Urn was cheaper than the casket burial I purchased, StoneMor Partners LP owners of the cemetery would not otherized a refund when I request it. They have also not responded to any of my subsequent requests for refund. Instead, they want me to by silk flowers or similar stone decorations to use the money up. I talked to the manger and sent letters requesting the refund after my brother interment. The letters sent seem not to make any difference. I don't know any business that keeps a prepayment for services they did not render nor can render in the future. All the other burial in our family plot is paid in full.Initial Complaint
03/15/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I bought a marker for my husband's grave and it was delivered to ********** the end of Nov 2022. I personally saw it on the ground near the office on Dec 2nd 2022 and it still is not on his grave. I have called and stopped in to the office and keep getting lies about why it's not been put down by the park itself and stonemoor. I was told by a man in the office that they had 90 days to put it down and it was 90 days on March 4th and it still isn't down.Initial Complaint
03/07/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I contracted with Stonemor of ****** through *********** Cemetery of Wichita in November of 2020 for a marker for my brothers grave there, paying them a total of $1145. They have stalled, claiming lost personnel and not answered my inquiries from the beginning, 6 months ago I thought Id finally finalized the design and the stone was ordered, delivery next month. Today I learned from old mission that oh! order was never placed for stone (6 months ago). Pretty sure I’ve been fleeced, trying to recupe what I can, would prefer a stone for my brothers grave but I as an individual am making no headway. I have all pertinent documents.Initial Complaint
03/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My mother passed away 12-28-2020, her wishes were to be buried where her family is buried at ****** Memorial Park in South Charleston WV. Me and my father went there to make arrangements and purchased a plot for both my mother and father and a double tombstone. My mother did not have insurance so we had to fundraise to get the money for her plot and set up to make payments on my dads plot and the tombstone. The two people I dealt with directly were ***, and *****. I was late a few times on payments and they not only called me, but my dad, and my work phone multiple times a day, even after giving a date in which I would be able to pay. well a few months later (without my knowledge my dad sent a check for over $5,000 to ****** Memorial which was taken out of his account on November 1st, 2021. On December 14th I called to see if there was anything else we needed to do on our end. Then I finally got ahold of *** and was told I needed to come sign paperwork that day in order for the tombstone to be made. Which was December 28th 2021. THE SAME DAY SHE DIED. After just having a C-section 5 days prior. His comment when I said what day it was, "oh I thought that day looked familiar. The email was sent to him `10 days prior. We made many attempts to contact either *** or ***** because we were told they were the only ones who could speak with us. Left messages and we have been told 1st that there were manufacturing issues due to Covid. Then we for sure March, then August, then for sure November. On and ON and this is over 40 phone calls that zero were returned. The only time we talked to them was if we left work and showed up at the location or they just so happen to answer the phone. We have tried calling the manufacturer ( *******'s Granite) and they will only speak to the retailer. During all this time any kind of flowers or anything from friends or family have been thrown away because there is not a tombstone! Well we are out of options and patience. Please help!
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Contact Information
Customer Complaints Summary
107 total complaints in the last 3 years.
30 complaints closed in the last 12 months.