ComplaintsforDiscount Frozen Rats
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Complaint Details
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Initial Complaint
02/10/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
the website was entirely made up with fake customer reviews i ordered motnhs ago my credit was chargered and my order never left pending status. after the week it stated it would to ship nothing changed i began calling and emailing the company. never received email or phone call back after two weeks i was left no option but to order from a second company and dispute with my account i received a credit that was temporary and bank ultimatley overturned leaving over drawn -88.99 currently.Business response
03/04/2022
Please see the attached PDF for proof of refund to customer. We are not entirely sure what happened. The order never appeared on our end. But payment went through. We have since looked into other orders to make sure this is not happening anymore.
Thank You,
Nathan R***********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.