Business ProfileforPittsburgh Gas Grill & Heater Co

I hired **** to clean my fireplace because although I'd barely ever used it, I've had construction done and hadn't used it at all for 6 years and am planning to use it now. He seemed to know what he was talking about and he's nice, so I trusted him. He asked me to pay cash for a discount, so I did. Now I know why...The following day I vacuumed out the small lava rock pieces to replace them with new fire glass, only to discover he had broken my main log and never told me. I contacted the store where I bought the fireplace, and they told me it's now unsafe to use the fireplace because it would put black soot into the room, potentially catch on fire and release poisonous toxins into the air. It's Tempo brand, went out of business a couple decades ago so parts cannot be obtained (I searched everywhere locally and online in hopes I could just buy the logs.) I'll now have to replace the entire fireplace which, according to The ***************** Place where I originally bought this fireplace, will cost $1,637. They said the log cannot be fixed or replaced.I never thought to check the Better Business Bureau rating because this place is the second highest rated in my area on Yelp, but I just checked and they have an 'F' rating, which is the lowest rating possible.I've been trying to contact **** for the last four days, but he won't take or return my calls or texts.To make this right, **** needs to refund my $160 I paid cash (have receipt) for the fireplace cleaning and pay for a new fireplace to be installed (I have a quote), which will cost $1,637, for a total of $1,797.