ComplaintsforBeauty Blender
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Complaint Details
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Initial Complaint
11/29/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
[email protected]. Rea.deeming Beauty Inc **** ******** *** Bethlehem, PA ***** ************ ************ (Fax) *** *** ***** I want to return the following unopened and unused products I had ordered on your website under account **********@***.com or *************@*******.com I do not have the packing slips but the orders were created on beautyblender.com Qty=1, Just Encase Qty=1, California Girls Qty=1, beautyblender Besties Pink Qty=2, beautyblender Body Makeup Sponge Qty=1, beautyblender Chill Sponge Qty=2, All the Toppings Qty=2, Blendercleanser Solid Charcoal, 5.3 oz Qty=1, beautyblender Papaya Sponge Qty=4, beautycleanser solid lavender 1 oz Qty=2, Blending Queen Qty=2, Back to Basics Qty=2, Single Scoop Qty=1, Base Station Qty=3, micro.mini black Qty=2, BLENDER DEFENDER GLITTER Qty=2, original beauty blender pink Qty=3, Aquamarine, beautyblender sponge Qty=1, Pop! beautyblender sponge Qty=1, Color changing Shadeshifter Sponge I will be confirming that I want to return these unopened, unused products ordered on your online store with bbb, Lehigh Valley, PA. ***************************** ****************************************************************** **********Business response
12/13/2022
Dear *** *******,
We acknowledge receipt of the above-mentioned complaint filed by ******* ******* on November 29, 2022. In response to this complaint, please consider the following Statement of Facts:
1. Rea.deeming Beauty, Inc. uses several counterfeit and MSRP tracking software platforms to address ReSellers and Distributors, who are either discounting products without approval and/or using Rea.deeming Beauty’s intellectual property to advertise or otherwise induce consumers to believe they are getting genuinely branded Beautyblender® products when they are in fact purchasing unauthorized products.
2. *** *******’s reselling of our products is not authorized. She is not an authorized distributor or reseller. Our software platform picked up *** *******s’ actions and sent cease and desist notifications to her registered email address on November 9, 2021, November 12, 2022 and November 20, 2022. (see Exhibit A).
3. In response to our 3rd violation notice, *** ******* took down the offending UPCs (see Exhibit B). Secondary to that communication, *** ******* attempted to make returns of the products she was unauthorized to resell on ****** or any other e-commerce marketplace. (see Exhibit C for a copy of Rea.deeming Beauty’s return policy)
Irregardless of *** ******i’s unauthorized distribution and reselling activities, she is not entitled to a return of the merchandise due to the purchase date of those products being outside of Rea.deeming Beauty’s return policy of thirty (30) days.
Rea.deeming Beauty has acted in good faith and according to company policy. Accordingly, we respectfully request that this Complaint be deemed unfounded and closed without further action on Rea.deeming Beauty’s part.
Sincerely,
Rea.deeming Beauty, Inc.Customer response
12/13/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because:I have unopened, unused products that I do not need and should be able to be returned to your company!
Regards,
*****************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.