114 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Richard A
1 star07/01/2024
After 9 months of waiting to have a ***** elevator built, there were many problems and delays. ********************************* the regional dealer did not deliver as promised. Only excuses. I still do not have an elevator today after spending almost $40,000. I do have a lot of problems with the preliminary construction that still need to be resolved at a high expense. Personally, I would stay away from *****.
Stiltz Home Elevators Response
07/08/2024
We never like to hear about disappointed customers regardless of reason. In this instance our understanding is that the lift has been on site since February but there were issues with a leaking roof from an upper floor patio affecting the lift install. Although these site related issues are outside our control and not related to the product we supply we have still been working with the local dealer to get things resolved as soon as possible.Review from Terrence M
5 stars06/26/2024
The installation was smooth and well organized. Each night the team would Clean up before they would leave Over all we have been very satisfied with the liftStiltz Home Elevators Response
06/27/2024
Thank you for sharing your positive experience and putting your faith in Stiltz.Review from ZOILA R
5 stars03/26/2024
Excelente servicio nos da el elevador (Duo) la mejor inversion que he hecho. Gracias Stiltz.Stiltz Home Elevators Response
03/27/2024
Gracias por tu reseña. ¡Estamos encantados de que le guste su ascensor doméstico Stiltz!Review from Mike E
5 stars03/15/2024
Best product we ever had installed everything went great installers very neet and clean.Stiltz Home Elevators Response
03/18/2024
Thank you for being a Stiltz customer and for your review.Review from D Susan R
5 stars03/07/2024
I had a Stiltz elevator install over 2 years ago it was one of the best decisions I ever made. More so than putting an elevator in my house was the company I chose. Mike came and looked at the space, from the get go I knew this was a company and person I wanted to do business with. Due to my stupidity I have had 2 problems a call to Mike and he walked me through what I was doing wrong. The commitment doesn’t end when the installation is completed. You will not go wrong by selecting such a caring company.Stiltz Home Elevators Response
03/08/2024
Thank you for your kind words. Don't beat yourself up over the issues, it's all part of the learning and getting used to the lift being part of your life!Review from Michael L
5 stars02/28/2024
Our Stiltz TrioAlta elevator was the perfect solution for us staying in our home for many more years and not need to worry about downsizing or moving into a "senior citizen" option. It works flawlessly, is very quiet, and we love the clean design. I especially like the thoroughness of our annual maintenance inspection which dialed in a few little extras to ensure the lift will be free from any needed adjustments. And I figured out the ideal and cheap solution for an emergency 911 phone in the car. All you need to do is connect the charge cord from any 4G or 5G phone to the already installed USB connector in the car, and then simply Velcro the phone to the cavity cover for use if ever needed. I bought a cheap used phone on eBay and tested it by calling the 911 operator. You do not even need any cellphone account, if fact ours doesn't even have a SIM card installed, because by law, all working cellphones must be able to connect to 911, whether on an active provider account or not. BTW, 3G cell service is being discontinued and will be unable to connect to anything, including 911. Extra piece of mind nearby.Stiltz Home Elevators Response
02/29/2024
Thank you for your review and for putting your trust in Stiltz.Review from Thelma C
5 stars02/28/2024
.My husband and I are getting older, and living in a 2 story house is beginning to present problems. We called an elevator company and when they came out to give us an estimate we were shocked to find out the price and process to put one in. They said it would take 5 months to install and the cost was double what it cost for our Stiltz. A friend of mine said she saw an ad for Stiltz in a magazine. We did some research and decided to give it a shot. We were very impressed with the crew that came out, Aging in Place. They took 5 days(!) to install it. It is in a former closet in my husbands office. When the door is shut, you cant even tell its not just a closet! We love it. I am so happy with it as i was diagnosed with Parkinsons disease and now we can stay in our 2 story homeStiltz Home Elevators Response
02/29/2024
Thank you for sharing your experience of shopping for a home elevator. We strive to make things quick and more economical so it's great to hear that was your experience. Thank you for being a Stiltz customer.Review from Ina B
5 stars02/27/2024
This Stiltz Lift has made a huge improvement in the quality of life for my husband. He had such a hard time using the stairs and since we have lived in our home for over 40 years, we did not want to move. Now he can go down to the kitchen for meals and back up to our office or bedroom with no problems.Stiltz Home Elevators Response
02/27/2024
We're delighted to know life is easier in the home you have loved for so long. Thank you for being a Stiltz customer and for leaving a review.Review from Jim B
5 stars02/20/2024
I think my Stiltz home elevator is the best value for preparing for elderly non mobility years. It is quiet, easy to operate and didn’t break the bank -JimStiltz Home Elevators Response
02/21/2024
Thank you for your review. We agree Stiltz offers excellent value for your bucks!Review from Mike J
5 stars01/26/2024
My Stiltz elevator is almost 2 years old. Use it many times every day. It has been maintenance free! No issues requiring a service call at all! We LOVE our elevator! Initial installation was smooth and went exactly as they had informed us it would. These folks have their act together! Thank you!Stiltz Home Elevators Response
01/29/2024
Thank you for your review of your trouble-free experience with Stiltz!
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