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ComplaintsforFloor Covering Concepts Inc
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Complaint Details
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Initial Complaint
05/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Luxury vinyl flooring was purchased in June 2021 and installed in my house in July of 2021. Earlier this year(2023) i noticed several of the vinyl planks coming unglued from the subfloor. I contacted Floor Covering Concepts twice, the first time leaving a voicemail that went unanswered and the second time speaking directly with the owner **** *****. When i alerted **** to the issue i was having, he instantly began blaming me for mistreating the flooring & using harsh chemicals even after stated i have only used the suggested manufactures products to care for the flooring. He stated that there was nothing he could do and stated the installation warranty was only for one year, which is nowhere listed in sales agreement. He stated that he could send someone out to look at the issue at my cost. After spending $12,620.00 to have this flooring installed and begin having issues less than two years later is unacceptable.Customer response
07/25/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is unsatisfactory to me. However, never dealing with the owner again is better.
Regards,
***************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.