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Find a Location

Floppy Fishy has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforFloppy Fishy

    Pet Supplies

    Additional business information

    Additional Info:
    The BBB investigated this company due to the number and type of complaints filed against it by consumers. The BBB also conducted a review of major search engines and found several review sites which confirmed similar conduct by the company. 
    Consumers state that they did not receive items that they paid for in the agreed upon time frame nor were they updated to a new time. Consumers state that they have tried to get a refund for items not received but did not have their money refunded.
    The Federal Trade Commissions mail order rule requires that items ordered are to be shipped within 30 days of the order if no other time frame is given. If you can't ship within the promised time (or within 30 days if you made no promise) you must notify the customer of the delay, provide a revised shipment date and explain their right to cancel and get a full refund promptly. 
    BBB brought these allegations to the business and the business did not respond. BBB will continue monitoring the business.

    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    17 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4779 Hanoverville Rd, Bethlehem, PA 18020-9479
    BBB File Opened:
    8/9/2020
    Business Management
    • Mr. F F, Complaint Handler
    Contact Information

    Customer Contact

    • Mr. F F, Complaint Handler
    Additional Contact Information

    Email Addresses

    Customer Complaints

    17 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/31/2023

    Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    I placed an order #**** ON 12-3-22 for 2 items and I still have not received my order. Total charged to credit card ***** than **** international charge- not disclosed on their website I attempted to email the company- no phone number business address was listed on the ***************************************************************.' is not a valid email address.I want to report this company as Fraudulant.

    Customer Reviews

    7 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Rebecca E

    1 star

    10/05/2023

    I ordered a floppy fish a few months ago with tracked shipping. I got a shipping confirmation without a tracking number attached, and the item has not arrived. In mid September I reached out to the company about it, and they blamed the mailing company. I was told another was sent — still no shipping number, and as of today, still no item. I also got the sense from the email that the company does not consider it their problem if things disappear in the post — even if you paid for tracker shipping and insurance on the item, which they are failing to uphold :/ The section in question: “We have decided to re-send you a second Floppy Fish toy for free of charge to replace the missing item. The estimated time of delivery for your order is 09.17.-09.19.2023.”

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