Business ProfileforDeluxe Plumbing & Heating, LLC

I had called Deluxe Plumbing and heating to replace a steam vent that was weeping. They came up on the 30th of March to assess the issue. I was not home and my wife dealt with them. The job would be a simple remove and replace of a steam vent. I've changed the offending unit myself which took a total of five minutes in the passed. They charged my wife $98 for the visit and said they'd be up in a week or so to replace it. My wife paid them the $98 home visit and The technician asked my wife to sign the technicians hand held device which she did. On the 6th of April, my wife called to tell me the plumbers had replaced the vent and one more. She was shocked that it was over $1400 dollars. The technician and his assistant were in my home for not more than one hour. I have security video of the visit. I called the business to inquire about the excessive charge and the receptionist explained that they estimate a rate based on having to do extra work. I never saw an estimate more did I approve one. They claimed my wide approved the estimate but she was never told an estimate. Not was she given any paperwork with an estimate on it. I spoke with the owner and her explained that they had overhead and it cost them to send their technicians to my home. That explanation was not consistent with my past history.Further, I had Deluxe repair some steam line in January, that cost $2100. I was happy to pay them for what I thought was a job well done and cost was commensurate with service. On that visit, there were four people who worked the entire day. They replaced 100 feet of steam line and made sure the furnace was running correctly. They did a great job and I was happy to pay. I believe I'm being taken advantage of because, on the first job, four people worked eight hours and replaced a lot of material. It cost me $2000. On the recent visit, one tech and a helper were here for one hour, they're placed two items that cost under $200 and they charged me over $1400.