ComplaintsforBulbsnBlooms
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/13/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On 09/09/2023 I ordered 25 strawberry plants on order # **************, sales record # ****. I paid $30.66 with my ****** account. On 09/13/2023 I received a sealed, padded envelope with the attached packing slip inside. No plants were shipped. Postage paid on envelope is marked 12oz., so plants were never shipped. Phone calls are directed to a recording an emails are not answered.Business response
09/13/2023
*****,
We responded to your **** message within 5 minutes of them both coming in. I have added below those messages below with a time stamp to show we had sent you responses. We didn't hear anything back from you yet on **** not have we got any phone calls or emails from you other then the two **** messages. I have a box packed up and sent off to you today. I have also added pictures of the box with the strawberries enclosed along with the tracking number and shipping label. When we seen your **** message we was away from the office but when we returned we had it packed up and dropped off to be in transit to you. We went ahead and packed up 50 ******* for you. I have also followed up in an email message with the picture of the returned message back to you on **** along with the pictures of the plants in the box and the box of plants with your invoice from your order, I have also updated the tracking in email and on the place of purchase.
I have packed up a box for you that is going out today via Priority Mail Express which is a 1-2 day service it should arrive tomorrow, However I have seen cases where it takes a extra day this is the air service for ***** I have also followed up on **** where the purchase was made within 5 minutres of the messages coming in and have added this info in an email that we had sent to him. I just dropped off the box and have added a picture in this message to show the plants the box to be sent to them. I have also added the info below for the shipping of this order to the customer.A package was shipped to you via the U.S. Postal Service and will be delivered to:
************************
*** *********************
DuBois, PA **********
Shipment Date: September 13, 2023
Mail Class: Priority Mail Express
Tracking Number: **********************
Check the package status with ******.com:
****************************************************************************Business response
09/13/2023
Hi,
I'm not sure why this customer went to file a message here as it was an **** purchase, He sent two messages on **** which we responded to within minutes of gettinging them, I show no emails or phone calls from the customer. I didn't want to add all this info onto the complaint due to any privacy issues. I have emailed him directly and also added the tracking info to the original purchase on ****. We ship a lot of strawberry plants a week and I remember this package and remember packing it not sure if it arrived opened or not, As I'm not going be paying to send a empty evenlope of plants thats almost 5 dollars a label that doesn't even make any sense. They seem like a new buyer on **** anyways and maybe didn't know how to see messages,Customer response
09/15/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************Initial Complaint
09/08/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a plant from this company and never received it. The tracking info said it was delivered to an address in another state. I contacted them about it and they claimed they'd look into it and send another one. I was suspicious when they didn't even ask for my name, address, or order number but gave them the benefit of the doubt. Two more weeks have gone by and I haven't received my item or any further correspondence, receipt, or even a tracking number. Appears to be a scam company, as other reviews on multiple websites have the same complaint.Business response
09/09/2023
Hello,
We have read over the complaint and have resolved it on our end, When a question comes through on our Text line like the customers did we was able to look up the customer based on the phone number, We then knew the name and address of the buyer off this information, We have issued a full refund to the buyer which should apply within 3-5 business days, I have also packed up his plant to ship to his address, The tracking info on the box is ********************** and should arrive in 2-3 business days. We apologize for the inconvenience that was caused in getting this order corrected and out to the buyer with the extreme heat we had held off on shipping the order to the buyer so the item wouldn't arrive dead as that doesn't solve the issue or complete the order when something like this occurs. We have also sent a follow up text to the customer along with an email.
We have added a link for the tracking below,********************************************************************************
Initial Complaint
08/16/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased 2 ************Groundcover Blueberry Plant - 4" Pot -Edible Grouncover plants from this business on 9/27/2001 order number ****-***************-**** for $71.25 with shipping. The website mentioned that shipping would occur in season, and I'm not much of a gardener, so I was unsure of what timescale to expect the plants and was fine with waiting until spring. I received a confirmation email and a link to check the order status. At some point I received the USPS tracking number ********************** which has always said “label created, not yet in system.” As stated previously, I was patient, but by 6/16/2022 I emailed the company to inquire about the order. A reply was received mentioning some family tragedies and promising that the order would go out ASAP. Nothing. Tracking never changed. Nothing ever arrived. I asked for further information on 9/16/22 and requested my money back on 9/29/22. No reply was ever received to either contact.Business response
08/16/2023
Hello,
We apologize for the time it taken to get this order resolved, I wanted to get things taken care of for you right away, This morning we sent out the order on us under the following tracking number. ********************** ***y was dropped off and scanned by the post office this morning and should arrive in a few days, We also added a free plant in your box. We have also mailed off a USPS money order for the refund amount of $71.25 this morning in a separate envelope so it wouldn't get wet in the box with the plants, This is being sent to you under the following tracking info. **********************
We have also followed up with the same info via email to you with the tracking info that we entered above. Both boxes have been scanned by the local post office and should arrive in a few days, The post office is showing an estimated date of ETA: Sat, Aug 19, 2023.Customer response
08/28/2023
I’m sorry I did not get back in time. I am satisfied with the business’ response and would like it to be marked that way. Thank you.Initial Complaint
10/29/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed an order on Mar 27 2022 on ****************************/It was for a Forsythia Shrub - I was charged $51 on Mar 29 2022 via my debit card. I received a receipt via email and listed the order status as below. There have been no changes to order status since. The business does not respond to email, nor phone call. Text messages are blocked by them. I just want my money back. Order Status: Will ship in 1-2 weeks. Tracking:USPS Shipment Order Date:03/27/2022 Order Number: ****-********************Business response
11/06/2022
Hello,
I can see how you are upset by this and we apologize for the issue and any inconivence this may have caused you. within your order, We had instructed our t eam member get the package together and sent out for you it shows it should be arriving tomorrow 11/7/2022.
You can click the link for tracking below or here is tracking info also, **********************
****************************************************************************Customer response
11/13/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************************Initial Complaint
10/25/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I placed an order for flower bulbs that totaled $50.73. They sent me tracking info showing they supposedly sent the bulbs, but the shipment sent to a random address in a different state. I tried to contact them To get a new order shipped and they wouldnt respond. I checked my bank statement and saw that they charged me over the course of a month six times for a total of $405.84 for an order that was supposed to be $50.73 that they never shipped. After emailed them saying they were scamming me they charged my card 4 more times.Business response
10/25/2022
Hello,
We have went through our billing system and corrected all overage charges and found the error that was causing this issue, We have processed all refunds on the charges effective on 10/23/22 and they was processed through our system, We have also processed refunds on the customer original payment and setup shipment of the items to the customer on us for the inconvenice and issues. We apoligize for the inconvience this has caused. I have also reached out via email with the following info above.
Initial Complaint
10/24/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Order ****-*************** Order date: 6/26/22 Order: three evergreen wisteria Order Price: $83.05 Text content: I'm checking on the above order. In following your emails about it, you gave USPS tracking ****************************** which when I looked it up indicated that USPS was contacted by you to expect an order to be ready for mailing, but that is the last message. Please advise.Business response
10/25/2022
Hello,
We have reached out to the customer via email and our text line, We have processed a refund on the order and also shipped the order out on us with the following tracking info. **********************
Initial Complaint
10/05/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased what was supposed to be 8 sawtooth oak trees in February of this year. When the trees arrived, they were no more than 6 to 8 inches tall. I planted them anyway according to the directions enclosed. They never grew and I contacted the seller several times and he kept saying they were dormant and needed time to grow. I gave them 4 to 5 months and they finally broke off even with the ground. They were dead when I received and never made an attempt to show any life. The seller finally said he would refund my money but he never did. That has been ongoing for the last month or so and he just keeps putting me off saying he mailed it to me but I never received anything. The amount I paid for the dead trees was $112.48 and I would like my money refunded like the seller said he would. Before and after photos of the sticks ( trees ) are enclosed.Business response
10/21/2022
Hello,
We have done two refunds for this buyer one through his credit card that processed through our system as refunded. However buyer stated they didn’t get it. We then mailed a check out to his confirm address via usps first class letter like any other item being mailed so I don’t understand why it hasn’t made it to the customer.
Customer response
11/06/2022
The Merchant sent me a check for the refund. I deposited it in my account and so far it has not been returned as a bad check, so maybe this case is closed. If the check comes back as no good, I will let you know. Otherwise, the case can be closed. Thanks for all your helpInitial Complaint
09/24/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On 8/11/22, I ordered a plant for $44.92. Order # was ****-***************-**** Then on 8/12/22, I was billed again for an additional $89.86 for no apparent reason. I asked for a refund of the $89.86 and they agreed to refund it, but the refund never happened. Then got an email that the plant was shipped with USPS tracking #********************** Then on 9/6/22, I was bill again for $44.92 ! I have contacted them and still have not been reimbursed for the $89.86 or the 2nd charge of $44.92. The tracking number was never activated according to USPS. I have tried reaching the seller several time with no response. On top of all this, the plant has still never arrived.Business response
09/26/2022
Hello,
we have been in contact with the buyer over the weekend and all additional charges have been refunded with refund receipts send to the buyer. We have also setup a new shipment with a large plant to be sent to the buyer asap with a new shipping label. We also have email and text to show we been in contact with the customer to resolve there issue in a quick manner.
Initial Complaint
09/20/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I want my money refunded $32.00. I ordered a red thyme plant months ago and never received it and the company will not reply back to me about my refund. Order number ****-***************Business response
09/20/2022
Hi,
We have issued a full refund back to the customers card. We have also emailed a reciept to the customer for the refund.
Initial Complaint
09/19/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Order placed August 7th. Supposed to have shipped on September 3rd but has not been received as of September 19, 2022. Emails, texts and calls are not responded to other than automated replies. The tracking number provided for *** was the name and address for a person in New Jersey. order yhst-***************-**** from bulbsnblooms. Refund of full amount $38 and change requested.Business response
09/20/2022
Hello
We apologize for the issues within your order we have processed a full refund and will also set the order to ship in the morning. Tracking info will be sent within the order.Customer response
09/28/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************************
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Customer Complaints Summary
16 total complaints in the last 3 years.
0 complaints closed in the last 12 months.