ComplaintsforPlanet Fitness
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Complaint Details
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Initial Complaint
02/21/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
im a member with planet fitness. ive been trying to cancel my membership for the better part of a year. every time i try to cancel the membership im being stonewalled by the company and they tell me i must come in to the business physically to cancel. with covid and the pandemic i do not feel comfortable coming in to do that. they are refusing to cancel my membership and i have accumulated many penilties on my bank account from them trying to take money out and my back going negative and being charged overdraft fees and NSF fees. my bank will only return so many per year.Business response
03/10/2022
Good Afternoon,
This response is in regards to Complaint ID ********. We have looked into this case and found that the member is still active in the system, with no record of cancellation. This members attached agreement states the following cancellation policy:
To cancel your monthly membership and stop the billing of the Monthly Membership Fee on or around the 17th of the month, the club must receive written notification delivered to the club by the 10th of the month either in person or preferably via certified mail to the club address listed above. Please note it may take up to seven (7) business days for any membership or billing changes to take effect.
As a courtesy, we will cancel this membership immediately with this request. However, we are unable to process a refund for this member, as there is no cancellation documentation on file.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.