ComplaintsforPrenlyn Enterprises, Inc

• Initial Complaint

  06/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I was at the store on 6/24/2023. My car needed repair so I wanted to know what the problem was. The assistant manager help me with my car. I told him my car keeps on shutting off. Did a testing and found out I needed to replace a part. I had my friend on the phone and they were talking. ***** said he can do a temporary fix so I can drive till next week. And got a oil change. He kept on telling me about this finance plan and just kept sending me emails right away to applied for it. He was being insistent and it made me feel anxious. I applied for it to see if I got approved and I did. I was deciding if I wanted to get it repair because it was expensive. ***** came out and said the part is temporary fix and oil change. And when I went to pay for it. The bill came out $1500. I was like WHAT?? I told him I couldn't afford it and I have to think about it. I ask for my keys back and he refused to, till I pay for it. I kept on telling him I couldn't pay for it but he didn't cared. At this point I was scared because I couldn't get my keys back. I ask him if I can speak to another employee, name ****. I explained to him and he said no too. I have no choice but to pay $1500 upfront. He made me pay for something that it is still not repaired. He said the temporary fix will last till next week till the part come in. He said the car should be ok to drive till next week. I was nervous because I needed the car for work and he said it will be fine. He said the part will come in next Tuesday which is the 27th. That was strike one. I went back on Tuesday morning. Waited for a whole hour then he came out and said the part is not even in yet. He could have told me when I walk in but instead, made me wait for a whole hour. He said my car was fine to drive till Tuesday. He made me think my car wasn't gonna last and I was worried the whole time. Why would he say something like that? but yet the part didn't come in. He knew I was worry. He apologized and gave me a oil change voucher which I could give a ****. I told him "are you sure is ok to drive? He ask me how's the car and I said is fine. He said I will call you when it comes in. That was strike two! Obviously he didn't give a **** So I call the next day and I spoke to **** and ask if the part came in. He said it will arrive today. I ask him if I can come in tomorrow after work around 4pm. He said to come in. I call back again on Thursday to make sure is in the store. ***** pick up and told him I'm coming in now. He said no. I told him I spoke to **** yesterday and he said it was ok to come in. ***** said the store is about to closed and I can't come in. I was so ****** off by now. There is no communication within the staff. This is so unprofessional! I just want a refund at this point. I don't want to get my car fixed. I want my money back. I will never ever go back again! I was treated unfairly and make me pay for a part that I never received. I want a refund! My receipt is in the car. I'm not able to submitted now but will if ask.

• Initial Complaint

  02/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I went to the Midas repair shop in Roxborough on 01/26/23 to receive an inspection for the registration. Turns out, I needed a lot of work done (supposedly). The worker called me to inform me of all repairs and gave me a quote over the phone. I reluctantly agreed and said I would need financing assistance. He sent me a few financing options to which I would apply and then call him back if it denied me. He called me back and said "congrats you've been pre-approved for the Midas card!" I asked if it was a credit card and he said yes. I then informed him that I was not interested in opening up a credit card. At this point I realized he had used my information without my consent to apply for this card. I was able to get a financing option and went to pick up my car. At this time, I was then informed of the price (again). The price had increased about $1k from the price I was told on the phone. I asked why the price was so different. He proceeded to tell me it was labor. I was shocked that the price seeking approval over the phone did not include the labor. On 01/27/23, I received an email stating welcome to your Midas credit card. I called the Midas location locally and spoke to the manager. The manager was dismissing me the entire time regarding his employee and their actions. The manager told me that the employee would be looking into my account and call me. I received another email stating that my Midas Credit Card will be delivered to me.?? I never gave consent to the employee to: use my information to apply to the Midas account and then open the credit card. The company tried to hush my complaint by offering a free oil change as if that makes up for any of the situations that occurred.

• Initial Complaint

  09/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I got an alignment done on 9/11/22 at the Midas in King of Prussia only to discover while driving away after picking up my car that the alignment was MIS-aligned. This is not the first time that's happened at Midas. After driving with this issue, I finally came to Midas in Feasterville for an alignment check so they could fix it. I got a call 5 hours later that they tried to align my car 5 times and turns out their machine was not calibrated so my alignment was not fixed yet again. When I got my car back and drove home only 2 minutes away, I noticed severe scratches on the outside AND inside of my rims - granted I have never scratched my rims before and I could tell these were new because there was no dirt in the scratches. I called back to tell them what happened and returned the next morning to show the manager, Mike R*******, who said they were only surface scratches and that he would speak to his district manager. I gave him my information and am going to complain until they compensate me for the damages. 

  Business response

  10/20/2022

  Our Dm Dave  has reached out to the customer.  We have advised the customer and even showed her that there is no way our equipment could cause this issue.  We have as a courtesy agreed to pay up to $200 to get the one bad wheel resurfaced.

  Customer response

  10/25/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  Thank you, Philip for following up with this case. Although this is the same response I received from your District manager, I am disappointed by the way that Midas has handled this situation. Even though David showed me how an alignment is (properly) performed, I am aware that there are two types of alignment machines. Midas having the type that attaches directly to the rim, whereas other tire shops have confirmed to me they have the machine that only adheres to the rubber portion of the tire, thereby eliminating any potential for scratching the rims during the alignment process. I have spoken to several managers at other tire shops who have confirmed the type of damage from my photos is caused by a lack of care or attention when the alignment is performed with this type of machine.
  I understand that there are techs of all skill and experience levels but when the Feasterville staff confirmed to me that they tried to perform the alignment on my car 5 times, I knew there was potential for damage done considering they continued to attempt the alignment when the machine was not calibrated - leaving me with scratches to my rims and a car still out of alignment. The fact that I was not made aware of the blatant damage to my rims is appalling. I would think the manager would review the work considering how many times the job was "performed". 
  I've explained the situation clearly to David over email and provided photos and invoices to confirm the scratches were new following my visit to Midas in Feasterville and yet I am told by both of you that you will not accept fault for this. As a customer I do not believe this is fair business practice and I will continue to spread word of this horrific experience to all drivers I know so they do not make the same mistake of coming to any Midas for any type of service. 
  Be sure that I will not be a returning customer. If this situation was handled differently I could say otherwise. 
  
  Regards,
  
  *************************

• Initial Complaint

  09/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 9/15/2022 at 1130 am- I had an appt for an oil change. I arrived showed JOE the coupon I had for 24.99 for a synthetic oil change. I look at what was charged to my card and it was 75.43, how. I asked Joe (the manager) how did it go from 24.99 to 75.00. He advised "Women listen to me, I'm not gonna put the wrong oil in your car" So he took it upon himself to perform a service to my car that I did not ask for. I explained he does not have the right to just charge someone 50.00extra because he wanted to get the upsale. I drive to the locate and contact the ***** ***** police, hoping maybe on good faith they will give me the difference back. I'm not asking for a full refund just the difference he charged. The police officer says he wont budge. I called the main office incident number *******. The district manager David called me to address the concern. He was extremely empathic and offered me a free oil change for the future. Needless to say I will not be using that company again. It wont let me add my proof but I can email it....the upload wont work

  Business response

  10/02/2022

  My district manager has reached out numerous times and no response from the customer.  We are happy to refund the difference if customer will call us.

  Phil 

• Initial Complaint

  08/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This incident occurred on July 7th 2022 around 4pm at the Midas located on ***************** Phila,Pa ********. I was scheduled for an oil change. Before beginning the oil change the mechanic there went to move my vehicle and backed up right into a yellow pole causing damage to my vehicle. Midas was supposed to file a claim with their insurance and has yet to do so or come up with a solution to get my vehicle fixed. This is very frustrating and unprofessional.

• Initial Complaint

  08/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  From: ************************* <*******************>To: *************************************** <***************************************>; ************************************************ <************************************************>; ***************************************************** <*******************************************************>; ************************************ <************************************>; ********************************************** <**********************************************>; ************************************************ <************************************************>Sent: Saturday, August 6, 2022 at 04:57:22 AM EDT Subject: Store Experience ************************************************************** Hello All, My name is ************************* **, I am contacting you on behalf of my mother **********************, *****************************************Philadelphia, PA.**********, ************* / ************, a long-time elderly customer at that location, over 8yrs. She drove her POV on7/21/22, a 2009,****** 2.0L **** 4dr ****** ****** *** **** *****************, Mileage 42140 when serviced, for a slight vibrating. Now the car feels and sounds like there's something loose. The loader sounds and feelings seems to have gotten worse since she has taken it back for subparts that were missing / not installed with the new parts as the Shock Absorbers and Struts. The lack of attention to detail when this MIDAS Store servicing my mother's POV has been very strenuous and created unusual efforts for a 78 yr. old female senior citizen! Although ********************** has been a long-time customer at that location for many years, we feel she has been mistreated by being continually exposed to danger due to the technicians/mechanics forgetting to install required subparts not only once, but 2xs, so far. She is now fearful and very cautious while driving her POV daily! We feel she has been overcharged up to over $1200 for a simple vibration w/o noise to now vibration, noises of grinding and screeching, feeling like somethings loose under the car, steering feels unsteady and unsecure. My name is ************************* **. and I drove the car myself and noticed these issues for myself.

  Business response

  08/10/2022

  A representative of our company is in touch with ************** to ensure a quick resolution to the concerns. Attempts to reach out have been unsuccessful so far but we will continue to follow-up. Dave (A representative of our company) can be reached via phone at ************ or by email, *************@prenlyn.com

• Initial Complaint

  02/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  It all started when I came in for some air in my tires, a few days into February 2022. I had noticed my ****** tires had ripples on the side of the tire and to me it looked like it was out of order. I brought it to Mgn. ********* attention and in so many words he said that they were made like that. There were some ****** Tires on display inside the showroom and there were no ripples on the new tires and I came back to him and requested that I replace them with tires that have no defects. After calling ****** Headquarters and talking to *** (this occurred on the 8th of Feb. 2022) (and to make a long story short) he (***) authorized a 70% discount on a New Pair of Coopers or another New Pair of my choice. It went back and forth with Mgn *******. And he told me that they had to order the New ****** Tires and it would possibly take up to about May of 2022. I did not want to wait that long so I suggested he put a New Set of Tires on my Car That Fits My Car!I went across the street to grab a bite to eat and came back and my car was finished. But they put the replacement tires on the back instead of the front. So I told him that 'those tires are supposed to be on the front not the back. So they switched them. I looked at the tires briefly, did my paperwork and went home, which is no more than a mile or two from Midas. As I was driving, I noticed a spongy ride and a wobble in the feeling of the steering wheel. When I parked my car in front of my home, I inspected the tires and noticed that they did not have residue from a sticker being pulled off or a sticker. And I said to myself (me being in the Auto Dealership Industry, on and off for about 30 years) these are not New Tires, they're Used. I called *** the next day on the 9th about the situation etc. and then called the Mgn. ******* the next day or the following. He then got belligerent with me, and said that someone would call me etc. I proceeded to tell him that the tires were used and not new and they didn't even have

  Business response

  03/07/2022

  *********************** replying for ********************* regarding this concern. Virtually zero truth to any part of the complaint. For customer satisfaction I met with the customer and granted his request for two more free tires to be installed once received. Please close. 

  Customer response

  03/08/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

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