ComplaintsforHealth Now Administrative Services
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Complaint Details
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Initial Complaint
09/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
1. HNAS is inaccurately listing members as inactive through ***** insurance and then not processing the claims which is fraudulent. Prevents timely processing of claims ( states incorrect address submitted, long phone holds--over an hour, no responses). Told supervisor will call back and it never happens. 2. Not filling FSA account. Money is removed from the paycheck and disappears. Does not go into the card.Initial Complaint
07/06/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
My vision administrator through ***** - HealthNow has not reimbursed me the $200 I am due according to my plan for my contacts which I had to pay out of pocket. This was 9/10/2021. The reimbursement forms and charges are attached. I have called and mailed in the forms MULTIPLE times throughout the past year. First, I was told they never received any of the forms I kept mailing in. Finally, they said they received them multiple times and would take care of it. I never received my reimbursement. Kept calling, same reply. No reimbursement. Now when I call they keep transferring me back and forth to two different numbers and none of the representatives can help. This is even if you can GET through. My complaint is with HEALTHNOW ADMINISTRATIVE SERVICES. Their address and phone number is on the first form that is attached.Can you give me some assistance? I've been trying to get my reimbursement due to me for just about a year now. Thank you. ***********************Business response
08/30/2022
August 3, 2022
Dear *** ******,
We are in receipt of your letter regarding the claim handling of your vision services provided on 9/10/21. After review of all received information, it has been determined that the original claim was processed incorrectly under the Medical Plan. The services have been adjusted and reconsidered correctly under your Vision Plan paying out the $200.00 maximum on 7/25/22, check #********.
We apologize for any inconvenience. If you have any further questions, please feel free to contact our office.
Sincerely,
Dawn C********
Claims Rep IIInitial Complaint
06/30/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I enrolled in their insurance plan but decided to opt out because it's too expensive. I haven't paid any money yet and they are telling me I have to keep it. i will file a lawsuit immediately because they are taking peoples money weekly. Their insurance is garbage and their practices need to be investigated for fraud.Initial Complaint
06/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My son was born on November 28, 2021. For whatever reason his insurance was made effective for the January 1, 2022 rather than his birthdate, which means the bills that he accrued was not processed and covered under insurance. This was brought to my attention in March once I received a bill in the mail in which case I called HNAS. I've been calling each week since then to resolve these claims but I keep getting the run around and every time I speak to someone they keep informing me that the claims are being expedited and would take 30-45 business days in order for an analysis to receive these claims and process the correct payments. Each time I ask to talk to a supervisor they refuse to let me speak to one. They either tell me that they have done everything they can and that a supervisor is not taking phone calls or they put me on hold for an extremely long time forcing me to hang up. One representative said that my claims were denied because service was terminated. I no longer have this insurance but at the time of service my insurance was active and I was paying towards it so it should not have been denied for that reason. I have called my HR and they confirmed that my son's insurance was made effective on his birthdate. I had to pay one of the bills because they already sent me 4 bills and was going to send me to collections. I obviously paid it because I did not want to go to collections, but ultimately these claims need to be resolved and taken care of since my newborn is covered under my insurance.Initial Complaint
04/20/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
The following is the most recent message I sent to HSA and still no resolution. All I want is my $75.00. Message sent via email 4th time claim is denied I would greatly appreciate someone looking and reviewing this claim AGAIN! I honestly don’t understand what the issue is besides someone not taking a thorough look and reviewing dates, individuals and eligibility. ******* ****** insurance was still in effect for MARCH 2022. Due to error at the ******* ***** ********* *******’s insurance was terminated in March when it should have been ******’s. The card associated with ****** was attempted to be used on 3-18 for the copay, it was denied. Had someone told us that a new card would be issued and sent the card this wouldn’t be an issue . The new card was not received until 3/25 (about a month late!). The copay was paid out of pocket. ****** birthday is ******* which made him Medicare eligible on 3/1. ******* birthday was ******, Medicare eligible on April 1. So all March bills for ******* are covered. I would hope that the account has notes from ALL the communications with **** ***** ********* (***)representatives and we’ve been lead to believe conversations between *** and representative from your company have been on-going. Phone messages have been left to call directly ###-###-#### and I want a call on Monday 4/18 to resolve this. Yes I did say “want” as this has been a waste of time for all parties involved. Someone needs to look closer to dates and realize this is a reimbursed expense and I check is well overdue. In the event contact is not made on Monday a DIRECT phone number to a person with authority would be appropriated. Being placed on hold for hours or leaving messages is yet another waste of time .Business response
06/02/2022
After a careful review of the reimbursement in question we find that we are unable to reimburse the member $75.00. This denial is based on the fact that the services were submitted to the medical plan and there was no member responsibility for this date of services. Below is the information we have from the medical plan,, showing no member responsibility. The member will need to contact the provider to obtain the $75.00 that was paid at the time of service.Initial Complaint
12/20/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I had employer-sponsored health savings accounts in 2019. Health Now Admin. Services (HNAS) was the third-party administrator. I made one unauthorized charge to my account, and they disabled it. I sent a money order three months ago, and the money order was returned to me, and I was told it was not sent to the correct department, so I resent the money. It's been months that I haven't heard anything from the company, and everything I call, nobody knows what happened to my money order and how I can reactivate my accounts. It's been months.
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Customer Complaints Summary
9 total complaints in the last 3 years.
3 complaints closed in the last 12 months.