Customer ReviewsforPhysician Recommended Nutriceuticals

I would give Physician Recommended Nutriceuticals (PRN) a no star rating if I could. There are several things potential customers need to be aware of regarding PRN practices. To start with, when they say that they ship every 12 months, they are not talking about calendar months, but every 30 days (the number of capsules in each bottle), will start another month. This means that if are expecting to be able to cancel just before the 12 months are up, you will be out of luck. They will charge your credit card using their unique system of calendaring without notifying you and then tell you that they can't give a refund or take their Vitamins back. Also, they do have a system in place to contact you 10 days before the shipment ships but never tell you that you need to opt in to get this phone call. Also, when your first shipment ships, they will include along with several advertisements when your next shipment will come, along with a warning that you need to contact them 72 hours before the shipping date to cancel. I don't remember seeing these details with the shipment and they will never make you aware of the cancellation policy in the future, not in writing, by phone call, or on their website. In fact, none of the above policies can be found on their website. It appears that everything about PRN is geared to get the product shipped before you can cancel. The only way to get this canceled is to dispute charges with your credit card company. Just make sure you don't open the shipment when it comes so the merchandise can be returned once PRN realizes that they can't win this battle with the credit card company. Additionally, while you are talking to PRN about this shipment, make sure you cancel all future shipments so you are not fighting charges in the future. ***My situation has been resolved and I did receive a full refund after I returned my shipment at my own cost. I will never purchase from this company in the future due to their dishonest dealings.

Hello Diane, Firstly, on behalf of PRN I apologize for the experience you encountered with our company. We strive for our customers to enjoy every encounter with us and will continue to work tirelessly at that. We have put policies in place for a better interaction going forward and continue to evaluate all procedures. I am pleased to hear that we have issued you a refund so you did not have to bear the cost of something you were not happy with. If there is ever anything we can do in the future, please let us know. Thank You, PRN

This "business" should have a BBB rating of F. With your rating of AAA for this company, I think you've proven that your ratings are worthless. Like many of the other people who have given a 1 star review, I was charged for a delivery that I never ordered. Why does the BBB even exist if thy can't shield people from this kind of scam?

Hello Alan W****, We do apologize that you feel you were scammed by our company. We have been in business for over 15 years and can assure you we do not "scam" our customers. After further review, it appears you placed a phone order on 11/13/21 where our Product Advisor reviewed the home delivery program with you as well as informed you of how and when to cancel any future orders if necessary. Your eye health is our main concern and we strive to make it easy for our customers to continue taking our products once they see the benefits, therefore the order is delivered automatically to you on the same frequency of the order that was placed. You have complete control and can call to make changes, expedite or cancel orders at any time prior to the order processing. We do hope this helps to clear any misconceptions about our company and hope you will look towards us in the future if you need assistance with your eye care. Thank You.