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ComplaintsforTriton Landscaping
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We were contracted with Triton Landscaping for them to build a storm water management pit at a cost of $6,513, this was supposed to be required as part of a larger pool project. It was determined that this was not needed as determined by our township permitting office. This work was not needed, and the permit was never obtained by Triton Landscaping, and we have been unable to get a response regarding a refund.Business response
06/30/2022
The customer has not requested a refund from us. The customer has requested a refund from the pool company that the customer hired to build their pool (and also obtain the necessary permits and related engineering).
We did not advise the customer that they needed the work in question (the pool company did). We did perform the work pursuant to an estimate that the customer agreed to. There are no complaints from the customer regarding our work.
The customer's complaint here is not with us. It is with the pool company. The customer is aware of this. It is unclear to us why they are involving us in their dispute with the pool company. The pool company has admitted their mistake and the customer should continue pursuing the pool company regarding this matter.
Initial Complaint
05/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My paver stones are ******* stones which carry a lifetime warranty for material deficiencies. My stones are rusting and the porch is only two years old. Triton came out last year to replace stones with rust stains and have acknowledged that metal must have gotten into the stones at manufacturing. I have more stones this year with the same issue. I have texted *** at Triton for a solution this year and have not received any commitment to fix or repair rusted stones. He acknowledged the defect but at this point has not responded to me about what they are going to do about it.Business response
05/19/2022
Hi. We responded to this customer shortly after the complaint via text and also via email, after checking our (extensive) inventory.
Our written record of correspondence, with responses from the customer that confirm that he received our responses, does not support any valid basis for a complaint. We responded to him in a timely manner and continue to do so.
Business response
06/16/2022
We have reached out to the manufacturer for the past month. Still awaiting a response from them.
Customer response
06/28/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*** ******
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.