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ComplaintsforThe Bradford Era
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Complaint Details
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Initial Complaint
04/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Was billed for newspapers I did not request. I purchased a 3 month subscription to the Bradford Era. I paid 45 dollars as requested. After the subscription expired they continued to send newspapers which I did not want. They sent me a bill for 26.01 and want paymentBusiness response
04/16/2024
After a full & careful review of the customer's account it was determined that an incorrect rate code was mistakenly used at the time of startup. Because of this the customer was charged for papers from 3/9/24 to 4/5/24 which he should not have been. We have gone ahead and credited the customer's account for these papers. Bradford Publishing and The Bradford Era appreciate all their loyal subscribers and are truly are sorry for any misunderstanding.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.