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ComplaintsforThe Dental Lab
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/22/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
My Dentist ******************* in Montgomeryville Pa. ordered implant Crowns for me from this company on July 19th 2022 it now August 22, and I was just informed that my Crowns would not be ready for another week and I will not receive them until August 31, 2022. This Company advertises a 10 day turnaround on Orders for Crowns. THIS IS FALSE AND MISLEADING ADVERSTISING! I request that the company reflect the actual turnaround time on their website as this violates FTC Rules on "Truth in Advertising" Laws as it is false and misleading.Business response
08/25/2022
We searched our order database for this Pts. name. This does not look like our client. Does the Pt. go by a different name? It does not look like the dental office in their post placed this order with us. That dental office uses us now. Maybe that order went to a different dental lab. Where do we go from here?
Customer response
08/29/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
********************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.