14 Customer Reviews
Review from Roy G
5 stars08/21/2024
Called Henderson August 20th on kitchen Sink problem and they responded same Day. ***** called ahead and arrived promptly.He found and fixed problem to Our satisfaction. He was very professional and explained work and cost plus answering all our questions. Henderson is now our first call for all future plumbing work!**********
WM. Henderson Plumbing, Heating & Cooling Inc. Response
08/22/2024
Thank you for the fantastic review! We're thrilled to hear that ***** provided prompt and professional service for your kitchen sink issue. Its great to know that his explanations and approach met your expectations. We truly appreciate your trust in Henderson and look forward to assisting you with any future plumbing needs.Review from VICTOR B
5 stars06/25/2024
***** the tech that came to my residence was very professional, polite and informative on what was wrong with my air conditioner He gave me the best recommendation on what to do with the issue I have used Henderson before and they always do the right thing by me Thank you for the good job that this company performedWM. Henderson Plumbing, Heating & Cooling Inc. Response
06/26/2024
We are delighted to hear that you had a positive experience with our services. Thank you for choosing WM. Henderson Plumbing, Heating & Cooling *****Review from Craig C
5 stars05/31/2024
Justed wanted to share our positive experience with Henderson plumbing. The Henderson technician was able to quickly and effectively diagnose the problem and provide a solution that we are forever grateful for. They were able to do this at 9:00 PM on weeknight so theres that too. Glad to be able to provide this feedback as it is well deserved.WM. Henderson Plumbing, Heating & Cooling Inc. Response
06/03/2024
Thank you for your wonderful feedback! We're honored to have provided you with quick and efficient service. If you have any further needs, please don't hesitate to contact us at **************.Review from Robert g
5 stars05/10/2024
I had emergency block in main line called henderson at 230pm.tech was there by 4pm.very skilled professional nice guy fixed issue and was very reasonably priced i will def call henderson for all my plumbing needsWM. Henderson Plumbing, Heating & Cooling Inc. Response
05/13/2024
We're overjoyed to hear that our technician provided you with professional service. Thank you for choosing WM Henderson Heating, Cooling, Plumbing, & *************** for your plumbing needs.Review from Susan W
5 stars04/19/2024
I have had technicians out to do annual heating and cooling system checks. The technicians Ive worked with are very personable and customer focused. They are able to answer questions, give me advice and a heads up on things to watch out for. They never make me feel like Im not informed or dont know what I am talking about. They take the time to explain things thoroughly in an understandable way. I have always had a great experience with this company.WM. Henderson Plumbing, Heating & Cooling Inc. Response
04/22/2024
We appreciate your feedback! Thank you for recognizing **************'s expertise and professionalism. We're glad to hear that you had a great experience with our team. If you ever need assistance in the future, don't hesitate to give us a call at **************.Review from Karen D. R
5 stars12/21/2023
Steve was absolutely phenomenal. He thoroughly explained everything he was doing and pointed out all the trouble spots in my system (and what they mean). He patiently answered my questions and left me feeing better educated/less anxious. He was personable and on time. I would gladly have him as my technician again. But in all the years (15) I've done business with Henderson (not Horizon), I've had absolutely no complaints. I highly recommend them.Review from William B
5 stars11/17/2023
Our technician, Nick B*** was very prompt, engaging and efficient. He confirmed that all systems were in good working order!Review from Frank T
5 stars04/18/2023
Anthony was prompt, professional, and very knowledgeable about our system. Trouble shot our air conditioner, found problem right away and went extra mile, to get fan motor to repair our air, excellent job, well done!Review from Christina R.
1 star08/12/2022
This company took advantage of my ignorance about plumbing. When my toilet leaked from the bottom, I called Henderson. They came out the next day and told me that they would have to replace the wax ring and quoted me $450. Not knowing how big of a job it was I agreed. (Of course, the plumber first tried to convince me to buy a whole new toilet for $650. When I asked if there was anything wrong with my current toilet besides the wax ring, he admitted that I don’t actually need a new toilet.) Anyway, he replaced the wax ring as requested, but it took all of 30 minutes. When I asked around what other companies charge for this service, I was told between $85-150. The fact that Henderson charged three times the going rate is appalling. I have called customer service numerous times to complain, but they keep saying the customer relations person will call me back and she doesn’t. Don’t trust this company, especially if you don’t know what the going rates should be.Review from Marie B
1 star07/10/2022
This company is a joke! They came to my 90 year old aunts house and replaced the toilet flapper. The repair was done in 10 minutes and she was charged $199, after they supposedly waved the $89 same day charge because they didn’t come in 24 hours. They also claimed they gave her a $50 coupon. The bill should of been $338.
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