ComplaintsforAAMCO Transmission

• Initial Complaint

  11/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I brought my '07 **** ******** to Aamco to get a new transmission. The official date of payment was 10/24 for $1,166 and they could not provide me a detailed invoice at that time and there were no contracts. After contacting Aamco Corporate, they still were unable to produce a detailed invoice but rather an incorrect "estimate" sent on 11/4 which I never saw before. Ahmad from Aamco Broomall said over the phone that he would offer a complete remanufacture with a three year warranty for $1,500. I brought it over as soon as I could on 9/26 and he said it would be ready in 3-5 days. 10 days later I received a text on 10/6 asking for my permission to remove the old transmission. I agreed. A week or so later received a call from a new hire, Mark, who told me that the cost of a remanufactured transmission with a 3 year warranty was $4,500. I asked to speak to Ahmad and he was unavailable. I stopped over and Ahmad denied ever saying it would be 1,500. I have no reason to lie but he has every reason to. If it was 4,500 to start, I just wouldn't have brought my car there. At that point, he had my car and I owed him for taking out the bad transmission. I had a access to another remanufactured transmission that was less than his price and he agreed to install it. I was to provide the oil and it was going to cost 1,100 which is very high. Lee installed the transmission. It was not good. Ahmad is never around. Mark the "***** ***** *********" is the manager and after the test drive, he refused to put it back on the lift to have Lee look at it again. They messed up putting the exhaust back on (no donut), the transmission was leaking oil, the shifter was extremely wiggly and did not line up with gears inside. They never used the oil I provided and I have no idea what oil they used. They did not install the transmission properly and I burned out the torque converter on my way home. This was told to me by the next mechanic I went to who fixed my car.

• Initial Complaint

  07/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Transaction: 6/10/22 Cost: $5,158.03 Dispute: AAMCO Broomall committed to fixing my transmission, which exhibited a slipping sensation and burning trans fluid smell, via rebuild. After payment and pickup on 6/10, I have had to take the car back for work to fix the same problems on 6/13 and again on 6/21. On 6/17 I filed a "contact me" form, requesting someone from corporate to call me. I requested either a refund, the ability to take my car to a different AAMCO, or have AAMCO pay for a 3rd party shop to fix the car. The corporate rep declined all three. After my latest drop off on 6/21, I was told the mechanic did not fill the transmission properly. Later, I was told that this required them to rebuild the transmission again. I picked up my car for the third time on 7/8, using my spare key because the mechanic accidentally took my primary key home. The car still exhibits a slipping sensation in 4th and 5th gears, still smells of burned fluid, and now the car is out of alignment (likely due to the mechanic having to drop the cradle in the car to access the transmission and subsequently not properly aligning everything upon reassembly). Throughout this process, I have been without my car for approximately 32 days. I was also never offered a rental. The shop still has my primary key despite telling me I would have it back 7/11. I called yesterday about it, was told they'd call me back, and I have yet to receive a return call. I do not trust the mechanics at AAMCO Broomall to fix my car anymore. The franchisee has tried his best to satisfy me but my problem is not with him. He has lost money on this repair due to it being in his shop on three separate occasions. Unfortunately, I must do what is best for me. I paid to have my car fixed. It is not fixed.

  Business response

  07/19/2022

  Sir the customer brought his car to us in order to fix the transmission problem so that's what we did.
  The customer called after few days he said is not satisfied with repair I personally called the customer to bring the car in he brought the car back I drove with him none of his complaint we were to duplicate. But in order to make our customer happy I called him and check more in details there was nothing wrong but just to satisfy our customer we remove the transmission and inspect there was nothing wrong inside. We put the transmission back in and rest drove
  It drove good and after he left I just got his dispute.
  Sir we work really work hard  in order to make our every customer happy.
  If he has any complaint or problem with the work we performed we  take full responsibility of our work and we will check the car and if any problem we found related to our work we performed will be repaired or fixed free of cost.
  Again we take full responsibility for our work and we ll make sure our customer leave happily.
  Please don't hesitate to call us if you have any questions or concerns.
  Customer satisfaction is our priority.
  Thank you and sorry for inconvenience.

  Customer response

  07/26/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: the car was never repaired. If it were repaired, I wouldn't have had to return the car for the same problem on two separate occasions. Upon picking up the vehicle after the third drop off, the vehicle slips in three gears (more than when I dropped the vehicle off initially), still exudes a burning oil smell, and now the alignment is off. As for the inability to replicate the problem, I explained upon the third drop off on 6/21 that the problem could be replicated by entering sport mode and shifting into second and third gears. Negligence was admitted during the week of 7/4 when I was informed that the tech who attempted to repair the transmission previously did not fill the transmission fully with transmission fluid, resulting in the need to rebuild the transmission a second time. When I picked up my key from AAMCO - Broomall on 7/19, I explained to the franchisee that I had submitted a complaint via the BBB and wanted my money back, for the reasons explained in the initial BBB complaint. This request was denied and we could not come to an agreement. He offered to attempt to repair the car again, suggesting this time that the issue could be an electrical one. However, I failed to see how that would rectify the burning oil smell. Additionally, as I explained to him, I could not trust the shop to repair the car after failure to do so on three separate occasions over the course of 32 days. I stated I would have to take other measures to get my money back and I have done so via the credit card company. I have an appointment scheduled with a **** dealership to repair the vehicle in a week.

  I consider this matter closed, but wanted to complete my response for the record, in case I have to take the matter to small claims court. 

  Regards,
  
  ***************************

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