ComplaintsforMandell Trails
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/26/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
It happened on April 17th at night- I called the office on the 18th and talked to them.
They made us go online and pay our rent through a portal that was not due until 5/4 I set it up to
reoccur on 5/4out of my checking and they took a payment on4/17!of 375 that was not in my
bank and then they still had a decision to re-occur on the fourth and they told me there's nothing
they can do about it take it off of reoccurring and then put it back on reoccurring once it gets
past the fourth. It should've never took a payment until 54 because I do not owe anything now
they're saying I'm being penalized for the money not being in there when it's not even due yet
and now they want 425. I told them that I have mental disabilities and this is why they're treating
me like this Month and a half ago I had dirty water for 40 some days and I told the trailer court
and they told me it was my problem so I finally called the DEP on them and now they have fixed
my water but now they took my money they're just picking on me because of my disability and
that's not fair and that's not right. I called the corporate number yesterday, but I didn't get to talk
to anybody. *********** corporate
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.