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Complaint Details
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Initial Complaint
06/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 6/7/2024 my husband purchased power steering fluid at Honda North. The person credited the charge to our bank instead of charging our bank. Honda north sent a letter, stating if we did not come in to pay this they would take it to the local magistrate on 6/24. We received the letter on Saturday 6/22 when we were out of town. This was not our error and we expect them to fix it with reasonable action and not threatening legal action. I can understand if they sent multiple correspondence in different formats but calling without getting a response then sending a threatening letter is not an appropriate resolution.Business response
06/26/2024
In response to **** ********** complaint, I am truly apologetic that she took the letter in the context that she did for it is just a general notification no matter the amount the services were paid or not paid. Honda North has a new hire that waited on *** ******** that inadvertently credited his credit card instead of charging the car in the amount of $11.02. Myself and two others repeatedly reached out to the phone number that we have on file, even sending a text but got no reply. We more often than preferred have customer's in such the situation as this so therefore I take the action of hoping that the customer understands and gets the matter handled in a timely manner. I apologize for any type of indifference regarding this complaint and hope that this helps the ********** understand where we were coming from due to no reply back to our requests' to handle to the error at hand. Thank you and have a good day.
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Contact Information
665 Evans City Rd
Butler, PA 16001-8759
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.