Business ProfileforService Express

Service request through AHS warranty resulted in this company calling me. Day 1, D said be calling next day set up a time. Day 2, called D find out status. Advised be there on Day 3 between 1 and 5. No show at 5, received a call at 6 that tech is running late and be there later. I said Okay I’m around. No show. Received call from Tech at 9pm, sorry didn’t make it but text or call me if you are available next morning as you will be our priority. I texted saying yes I would be. Day 4, no reply to my text night before nor a call. Called the tech guy, oh I’ll be there at 4pm today. No show, no call. Called AHS Warranty and they basically were like we will call them for a reply and escalate me but it’s at least another 24 hours and same company which I adamantly advised I do not wish to use Service Express given their I don’t care about you attitude. But I had to wait anyways. Next day that promise of escalation failed. Called AHS again, same thing they called the company and D told them the night they were delayed I didn’t want them to come that evening. Flat out lie, and what’s just as worse is the Warranty company doesn’t seem to be on our side even after paying the service fee they still wanted the same company to do the work and it’s in the contract within 24 hours an appointment will be set up. Finally I put down my foot and absolutely refused to use Service Express for anything. So now 6 days no Ac it’s hot out, no heat the weather is going to drop. Not one person as been here to even diagnose what might be something simple. Truly I also question the integrity as well of AHS.