ComplaintsforSteadfast Concrete Division

• Initial Complaint

  01/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  BBB unable to locate business

  More info

  I signed a contract with Steadfast 2 years ago and paid them in full. It took 10 months for them to start the project, and they never finished it. They told me that I would get a refund for the remaining money, but they won't return my phone calls or emails. They made me lie to the financing company so that they could get all of the money up front, and I'm stuck paying interest on a loan for a project I am not going to receive. What I want if for someone to actually pick up the phone, call me, and to give me my money back.

• Initial Complaint

  06/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  He gave us estimate on a mode bit roof and when ryan came out they changed it to shingles and also Ryan said it would be cheaper also they charged us more for the plywood also he won't adjust the price for the shingle roof

  Business response

  06/21/2023

  Customer was provided with all communication regarding contracts and also the pricing to show how the pricing was broken down. Contract specifically stated that if we tear off the roof and any plywood is damaged the extra materials and labor involved is "in addition to contract" we have provided the customer with all documentation. We will attach all contracts and also estimates provide to the customer as well. We even made special accomodations for this customer when providing financing for his roof project. The customer was unable to be approved for initial financing and we even waived finance charges that we, as a company, incurred to help the customer out with their project. When asked about the pricing differences between the two roof systems we explained all of this to the customer. We have even provided him with a lifetime system warranty with the shingle roof and a double layer of underlayment which is required for his roof pitch. There is no reason that the customer should be holding payment from us for our contracted work. 

   

  Please see attached and also see where we gave the customer an initial discount to help given their financial situation. This was voided out after non payment and they are also incuring finance charges for current non payment on contracted work 

  Customer response

  06/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I Joshua herold do not agree with what the business said cause he came out and quoted us a mode bit roof because of our roof wasn't good enough pitch for shingles. Then his employees came put and changed it to shingle roof no problem and it would be a little bit cheaper then the mode roof. Then I called them up and asked for a new invoice to shingles and he said he could not cause it already was finance and couldn't make any adjustments also he charged us 120 for plywood cause the loan place wouldn't finance us. 
  
  We would like the roof adjusted to the shingles roof not the mode bit roof and also not pay for the plywood is what we want done...he left his dumpster in our driveway for 3 weeks also didn't completely clean up after the job was done
  
  Joshua h***** 
  *** ***** *** ******* ** ***** ****** **** ************  ****** ** *****
  
  *** ********* **********

   
  Regards,
  ****** ******

• Initial Complaint

  04/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We contracted with Steadfast Concrete Division Butler on 4/11/2021 to repair our basement walkout. We paid the $4000 deposit as outlined in the contract. Work started in late June/early July of 2021 and abruptly stopped in August 2021 (please note that an additional $8114 was paid in accordance with the contract once the work started). Several attempts were made to contact Brian C******* (owner) between September and December 2021. When Brian returned my call in December he stated the impact that COVID had had on his business and that work would restart in 2022. Work did restart at the end of June 2022 (after my basement had flooded as a result of the state the work site was left in 2021). Work continued until November 3, 2022. I received an email on November 6, 2022 that Brian was getting additional supplies. Since then we have heard nothing. We have had multiple contacts with Brian's office assistant to find out when work was restarting and have heard nothing back except that she would deliver the message. Throughout all of this Brian has been inconsistent when it comes to communication. I have sent him pictures of the damage and state of the work site on multiple occasions. I have posted pictures and reviews on his Google site, which I noticed was taken down in March 2023. I have told Brian on multiple occasions that if he could not finish the job to return what I have paid or finish the job - neither of which has occurred. At this time I am requesting a refund of the $12, 114.00 that we have paid to him since he has not fulfilled his obligations as written in the statement of work and has not scheduled completion of this project. Attached are pictures of the work site.

  Business response

  05/01/2023

  It is very unfortunate to have to notify, that Steadfast Concrete Division has been discontinued and is no longer taking on any further project scopes of work. This division is in the process of being closed down. Any and all existing customers with contracted work have/or will be contacted regarding any future proceedings with 2023 project completion or current credits that may be issued in return to customers. Each project is being assessed on a project to project basis and every project is being determined separately. This customer will be contacted, if not already, to be discussed individually how we are proceeding. Project has all wall materials on site, one complete wall installed, one wall that is already started and cannot constitute a complete deposit refund based on the amount of completion and materials already owned by customer.  

  Customer response

  05/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I disagree with the statement that I have “all materials on site.”  I have an email from Brian, dated 11/3/2022, stating that he was working with the supplier to get more materials. I have attached that above for reference. I would like to see an itemized receipts for the materials. 
  
    No one has gotten in touch with me yet. Based on my experience with Steadfast they are inconsistent with their communication and fail to follow through. 
  Regards,
  ****** *****

• Initial Complaint

  03/07/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We contracted with Steadfast Concrete Division Butler on 9/15/22 to repair a section of our roof due to interior water damage. We paid $3155 deposit and agreed that the work would be done in Oct./Nov. to avoid further damage in winter. We agreed to pay the deposit because of the promise that the work would be completed before winter. We have experienced a pattern of deceptive and misleading business practices as outlined below: 10/21/22 I called Lou, Stead. rep, inquiring when the work would be done as we were concerned the ceiling leak would get worse. Lou said, "We will be there next week." 10/31/22 I called Lou, "It's time to set a firm date to repair our roof." His answer "Oh, I thought they came and worked on it already." 11/3/22 I called Lou, "What's the problem? It is time to honorably return our deposit." He said, "We will drop the supplies off tomorrow, Friday 11/4" I asked, "We will see you on Monday for the repairs?" He said "That's the plan." 11/4/22 Brian of Steadfast called, "We can't drop supplies today. We will deliver on Sat Nov. 5" NO SUPPLIES DELIVERED 11/11/22 1/2 of supplies delivered 11/18/22 I called Lou "If you can't do the work, we want our deposit returned now." Lou said "We will be there Nov. 21 or 22." NOTHING FROM STEADFAST FROM 11/19 -11/23 12/12/22 Our attorney contacted Brian at Stead. requesting our deposit be returned within 7 days. Brian said that he had confused us with another customer with a similar name. Brian said Stead. would repair our roof on 12/21. The weather was predicted to be icy. Feeling distrustful of Stead. for their stall tactics, we refused. 1/6/23 Letter #2 from our attorney indicated that Stead's lack of comm. and chronic poor interaction lead to this problem. 1/10/23 Brian offered to return our deposit minus $808.19 for the cost of shingles left at our residence. The return amount offered was $2346.81. We agreed to this to end the negative interaction 3/7/23 WE STILL HAVE NOT RECEIVED THE AGREED UPON REFUND.

  Business response

  03/17/2023

  Customer deposit refund was agreed upon and approved as to the amount stated. Customer to have a refund check reissued for the credit amount. We will reach out to the customer directly for receipt of payment and communication. 

  Customer response

  03/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. As of Jan10,2023 Steadfast said they would return our original deposit minus cost of unused supplies (Total=$2346.81). They have not fulfilled that promise for over 2 months. Because of BBB interaction we hope this renewed promise of deposit return is valid. If refund is /is not received by us within 7 business days (March29,2023) we will inform BBB and proceed with further legal action if situation warrants.
  
  Regards
  ******* ********

  Customer response

  05/05/2023

  This concerns our complaint *** ********* about Steadfast on 3/7/2023. Steadfast responded to the BBB about that complaint: "Customer to have a refund check reissued for the credit amount. We will reach out to the customer directly for receipt of payment and communication." Today is May 4, 2023 and Steadfast has done nothing....no communication and no refund of our deposit . Being that no work was ever done on our roof, they have come full circle of fraudulent deception.
  
  Desired Resolution / Outcome
  Desired Resolution:
  

  refund

  Business response

  05/05/2023

  As we have been working through closing down our concrete division of Steadfast, this has been a refund that had been missed as for a follow up. We do not operate in any form of fraudulent fashion as being accused, we have agreed to a refund and we are honoring our agreement. Payment could not be processed back electronically and will be issued as a Bank Check. Check will be cut no later than 5/9/2023 and customer can request pick up or we can mail it certified. We, again, reassure you that all agreed upon will be completed. 

  Business response

  05/15/2023

  called customer and they have stated they received the refund.

   

  *****

• Initial Complaint

  11/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I contracted Steadfast to replace a portion of my driveway and extend my patio. After multiple delays they did the work. They however caused additional damage by allowing the concrete truck to drive up my driveway causing multiple crush points. They said they would repair but it’s been 2 months and now they don’t respond. They also did not clean the splashed concrete off my siding and doors. I paid in full. I even offered to pay for part of the concrete to repair just to get it done and they wanted me to pay for all of it or contact the delivery company for reimbursement. I would like my driveway repaired from the damage they caused. I have been asking since August 2022 and it’s now November.

  Business response

  11/04/2022

  Customer has been scheduled for repair from third party causing Damage to property. Steadfast has been in contact with customer over the timeframe working through the customer concern. 

  Customer response

  11/04/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I would like to know if the date sent is correct Tuesday the 14th. Which month 
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  ****** *******

  Business response

  11/04/2022

  Tuesday the week of 14th of the month of November is what is scheduled for replacing the damaged area caused by CBS concrete supply. Tuesday November 15, 2022 was relayed to customer

  Customer response

  11/07/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *******

• Initial Complaint

  07/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I hired Steadfast Roofing, Siding & Exteriors after having them look at a leak I was having. I said I would be interested in moving forward with the work on the siding and flashing of the main chimney of my house as well as having two boots replaced. I knew they were giving a high price of $4,985, but they said they would be able to start in May. They demanded I give $2000 immediately to buy materials. After mixes of no response and being told they would be over the following week and not showing, they finally showed up last week. However, they tore down siding and flashing and never came back. This made my leak worse. I found out they hired someone outside their company to do the work. That person cant get in touch with them, but said the $2000 I gave has not been used to purchase any materials. This person they asked to do it said they are leaving the project indefinitely. I wanted to finish the project before my Home Warranty was set to expire in June to get help with costs. They also said they would knock off $400 if they would not help. It does not appear based on the contract they are doing that. They knew that outside of correcting my issue, timeliness was important moving forward with them as my selection. This is why I am shocked they still have not ordered the material. I would be curious to see what material they end up ordering as I had sent emails asking so I could check the quality of the siding. The people I have directly worked with outside of the secretary who does not always return my calls are Lou A****** and Brian C********

  Customer response

  07/28/2022

  I filed the complaint with Steadfast, ID ********* They did respond after I posted reviews on Google. I wanted to wait until they actually showed up to respond as I had been told multiple times they would be here next day, over the weekend, then during the following week over the past two months.
  
  Someone from their team did come to work on the chimney and roof now. I had requested paperwork on when they ordered the supplies for the siding and flashing since I was told earlier they still did not have it. I was informed there was a distributor issue, but only after filing and writing my reviews. I will update you tomorrow if someone shows up or when I find out when the supplies will be delivered.
  
  Thanks,
  ****** *********
  ************

  Customer response

  09/21/2022

  From: ****** ********* *******************
  Date: Tue, Sep 20, 2022 at 8:39 PM
  Subject: Re: You have a new message from the BBB serving Western Pennsylvania regarding complaint **********
  To: Better Business Bureau <[email protected]>
  
  
  Although they were unreliable, most often didnt keep their word, and often unresponsive, they have completed the job. I would like to thank you for your support.
  
  Thanks again,
  ****** ********* 

• Initial Complaint

  03/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I put a $1200 deposit down for concrete work and was given an estimated start date. The only time I would hear from Brian is if I contacted him first. The work kept getting pushed back. When they finally did come the worker brought up some issues that were not discussed prior to me signing the contract. I told them I did not want the work done and that I wanted to cancel the job. I have sent a registered letter sent multiple emails and called 7 times trying to get my $1200 back.

  Business response

  04/07/2022

  We paid the customer a refund

  Brian C*******
  

• Initial Complaint

  02/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We contracted with Steadfast in late September. Contractor indicated in writing that the project could be completed "in the fall". We needed at least to have the block laid so that the structure could be ordered for Spring installation. Signed contract attached, as well as proof of $4000.00 payment. Contractor stalled until late December. Showed up, dug a hole and poured the footer. Paid the second payment as per contract of $7500.00. Left us with quite the mess. Link to pictures is at the end of the summary page. Sides collapsed on the trench. We had to continuously pump water and hand dig 100 feet of clay silt in order to expose the concrete footer. Could not reach him between Christmas and mid-January. Weather turned much colder, so special considerations have to be taken when installing block. Radio silence. Had to go with another contractor to get it done. Sent certified letter to refund our second payment. No reply.

  Business response

  02/09/2022

  Good Morning,
  
  We have started the process to issue a partial refund due to customers request. This project was started at the very end of December right at the holidays. We did in fact get the footer installed which turned out to be a very difficult challenge due to the yard and a very muddy mess because of the weather. From this point the weather only got worse with cooperation. It then got more rain, snow and then freezing weather. At the time mentioned in January, the entire office and crew was hit with Covid and it cycled through for about 2 weeks. We reached out to the customer immediately upon return and said we had block scheduled for delivery on the project the end of that following week because at that point we were possibly able to get a truck into the project since the ground had been frozen solid. At this time the customer had stated that they hired another company to lay the block work due to timing and that they would get a hold of us for the pouring of the concrete floor after it is completed. We were then delivered a notification for a request for a big refund without any reach out in between. We can provide any emails as necessary.

  Customer response

  02/10/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  There was no offer made. I'm attaching an email that I sent to the business this morning. They did contact me via telephone yesterday. For the record, I do not agree with his account of the situation.

  I thank you for your time and understanding.
  
  

  From: ***** ****** *************************>
  Sent: Thursday, February 10, 2022 6:42 AM
  To: 'Brian C*******'
  Subject: Settlement
  
  Good morning, ******
  
  Thank you for the call, but based on where I think we are in our relationship, written correspondence 
  will be best moving forward.
  
  Clearly you got my letter, and had the opportunity until Monday to counter. You didn?t, so this is where 
  we are.
  
  My position, as I stated, is as follows: All you did was excavate, pour a footer, and leave me with quite 
  the mess. That?s not worth $11,500.00, and we both know that.
  
  You had $2000.00 tied up in the excavator rental (I saw the invoice), rebar, the concrete and a couple 
  days labor and travel. It shouldn?t be too difficult to come up with a number.
  
  I?m very much willing to be fair and reasonable, but you?re going to have to be willing to do the same.
  
  If you?d like to counter my original request, you have 24 hours to do so.
  
  *****
  

  
  

  Customer response

  04/04/2022

  We did receive a refund, but not for what we believe was fair and equitable. We took the refund because our only other option would have been litigation. Please don't think for a second that we would ever endorse this company to do anything, for anybody, at any time. My guess is that if you haven't gotten another complaint about them before, you will...

• Initial Complaint

  01/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We contracted with Brian in 2019 to patch a ceiling, complete a backsplash and some other work in our kitchen. Most of this work was completed; crown molding was never installed on hood. We liked the work and started to work with Brian on a few other projects (custom built cabinets, fixing a floor and a new stair railing). This was in early 2020 right before COVID. Things went on hold during COVID and in the meantime, Brian sold his cabinet business to a business partner. We tried to engage with his business partner but that didn’t work out. We started to reengage with Brian again in mid-2021 on the projects however making any meaning progress was chore, we didn’t care for the options presented and there were large gaps of time between communication. We reached a point that it was time to move on. We paid a deposit of $3,600 for the cabinets and other jobs. We never really finalized design so there shouldn’t have been much, if any material purchased. I’ve been trying since August to obtain our down payment back as I don’t think we can amicably work together moving forward. I’m not looking for interest or anything like that - just the money that we have paid to these unfinished projects.

• Initial Complaint

  11/08/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Contractor has been paid in full but has not completed the scope of work for the project. The window's still need to be caulked where all the flashing was installed. This contractor also damaged work completed by other contractors on the property that is causing issues (gutters were removed by Streadfast, damaged, and not re-installed correctly). There are also damaged panels for the metal roof that need to be replaced and contractor is aware. This contract was supposed to be completed in February of 2021, issues are still ongoing in November 2021. Contractor is no longer responding to me, so I'd appreciate BBB's help in getting this resolved. Images of project can be located on this link (too many to upload here) ************************************************************************************

  Business response

  12/15/2021

  Steadfast has been working with the customer to fix any concerns that they have. We have sent out a crew to caulk around several windows that were part of the original complaint and were missed during the walk through. Customer also stated that there were some gutters that were damaged during the installation of the metal roof on the first floor of the home. These gutters were installed by a different contractor who had been paid directly by the customer. Upon the initial concern (before any complaint was ever opened with the BBB) We notified the other contractor and also the homeowner to allow them to fix the gutter concern and also to bill us for any cost incurred. This has just finally been completed and was originally in control of the other contractor and everyone was aware from the beginning. We have one item, which is two metal roof panels that we agreed to replace and this was to fall under warranty claim of our services. Panels were special order materials and we had to wait for manufacturers to make the pieces. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩