ComplaintsforCertaPro Painters
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Complaint Details
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Initial Complaint
12/08/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
We signed a contract on 9/23/2021 to have our kitchen cabinets painted. We were told they were scheduling into November and someone would contact us shortly. When several weeks went by, I emailed the salesman who came to our house. After several attempts he emailed back, apologized, and said a paint crew would contact us in the next few days. Several more weeks went by and I emailed again only to be told the same thing. I also called the main office number and left a message. No one returned my call. As of today, 12/7/#021, I have still not received any communication about scheduling our painting,Business response
01/03/2022
In reference to above complaint, the project was started on December 27th and completed satisfactorily to client on December 30th.
Due to major illness to key personnel, we did have a delay in response time to customer for which we apologized and reacted to as quickly as possible.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.