ComplaintsforBeaudry Oral Surgery
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Complaint Details
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Initial Complaint
07/17/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Before scheduling the oral surgery for my son we called Beaudry and asked for the price of the procedure. They told us it would be $600 to be paid the day of the wisdom tooth extraction. He had the procedure on 12/29/20 and we paid in full at that time. We received another bill in December of 2021 for an additional $626.48. I called to discuss and they said the first amount had just been an estimate. I started a review with my health care broker and insurance company. I told Beaudry that I was trying to work this out with the insurance company - which I still am. Beaudry will not return my phone calls and it took several calls to talk with them in the first place. Without further notice they sent this to collections which is now saying I owe $833.22. When I did get ahold of them I asked why they sent it to collections when they knew I was trying to work this out with the insurance company. They said it had been a few months. I asked them why it took them a year to bill me and they said that is how long the insurance company took. So it is ok for the insurance company to take a long time for them, but not for me? This is terrible business and it was never communicated to me that that charge may be more than the $600 I paid at the time of the service. I asked for the office manager to call me and they have not. I will be paying the amount but I will continue to pursue with the insurance company and I expect a refund for the collection agency fee and an apology from Beaudry for being treated so poorly.Initial Complaint
06/09/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My minor child sought treatment with Dr. B****** in October and November 2020. I made a payment on the date of her first surgery, 10/16/2020. I never heard from the provider, calls, email, bill, until a bill lump sum dated 3/31/2022 was received on April 7, 2022. I called ***** on 4/13/22 and conferenced in by David with ******* (providers billing) who told me she would need to get permission from the office manager, Kim, to release the detailed, coded bills. Kim called me Monday April 18th and spoke "at" me, for 13 minutes. She said she did not like ***** as a provider, they are the worst insurance company to deal with and I should contact them to get a bill. I advised her ***** does not have coded bills. She hung up on me saying she has surgery. I had six (6) conference calls with ****** from ***** and Ginger since the beginning of May to date June 7, 2022, trying to get to the bottom of this. Still, only one (1) bill was received by the provider dated 3/31/22. ***** called the provider (****** and Ginger) to try to get coded bills and was told by Jill that Kim, the office manager, would not approve sending the itemized bill. I was not able to compare the EOB's to a itemized, coded bill since I never received one from the provider. I called the provider on 5/27/22, and spoke with Brea, and was told I was now in debt collections. I only received 1 bill. I have text the office many times, without a return call (attached). On June 1, 2022, Ginger from ***** called the office to discuss the bill and Jill said they will no longer discuss the bill, per Kim the office manager, as it's in debt collections. Ginger advised this is being resolved with ***** and they said they were told by Kim to not talk to me or ***** any longer.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.