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Better Business Bureau®
Resources for Businesses
Better Business Bureau

          Additional Information

          Not BBB accredited

          Prana Heart

          View full profile
          Location of This Business
          Unknown, Canonsburg, PA 15317
          BBB File Opened:
          10/7/2016
          Type of Entity:
          Limited Liability Company (LLC)
          Alternate Business Name
          • Tall Peaks, LLC
          Contact Information

          Customer Contact

          • Anna
          Additional Business Information
          Advertising Review

          On January 27, 2023, BBB of Western Pennsylvania requested that the business substantiate, modify, or discontinued its advertised claims on the business’s website and social media pages to comply with the BBB Code of Advertising. Below are the outstanding challenges which can be found at https://www.pranaheart.com/  and each challenge below is referenced by its corresponding BBB Code of Advertising Principle. 

          "FREE BRACELET + FREE SHIPPING OVER $75"
          "Get Free Shipping and a Free Bracelet on orders over $75, or Free Shipping on all orders with code GRATEFUL at Checkout"
          "completely free guided meditation app."

          BBB Code of Advertising #14 - Free:  https://www.bbb.org/code-of-advertising#Free

          As of February 16, 2023, the above issues remain outstanding in the BBB’s request for revision, clarification or modification.


           

          Service Type
          Business Categories
          Online Retailer

          Alerts

          See What BBB Reports On

          Pattern of Complaint

          On November 11, 2019 BBB corresponded with Prana Heart regarding a pattern of complaints:
          BBB files indicate this business has a pattern of complaints concerning consumers alleging issues with Delivery, and Customer Service.  Consumers allege they ordered and paid for products which were not received.  Customers also claim that they attempted to contact the business, however phone calls and emails were not returned.  
           

          Alert

          This business has been unresponsive to BBB complaints.  Consumers with outstanding concerns are encouraged to file a complaint with the Federal Trade Commission at https://reportfraud.ftc.gov/#/.

          On January 16, 2023, BBB of Western Pennsylvania verified that the company is not registered with the Pennsylvania Division of Corporations or the Pennsylvania Attorney General’s offices as required by Pennsylvania law.

          BBB does not know where the business is physically located. BBB urges caution when choosing whether to do business with a company whose physical location is unknown.

          BBB suggests before you place an online order make sure to review the company’s website, see if there is any negative information about the company, or check to see if BBB has any complaints reported.   

          For more advice you can trust from your local BBB on avoiding scams and fraud, go to www.bbb.org. If you suspect fraud, go to the FBI’s  Internet Crime Complaint Center to file a complaint.


          Alert

          BBB does not have sufficient background information on this business. BBB made two or more requests for background information from the business. As of February 16, 2023 BBB has not received a response from this business.  

          Contact Information

          Unknown

          Canonsburg, PA 15317

          Accreditation

          This business is not BBB Accredited

          BBB Rating

          F

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business.