Business ProfileforChristine Capone Creative LLC

My Situation is quite disappointing and unfortunate.I paid Christine Capone on April 4th, 2022 for her services to update/refresh my current website. The proposed time frame was 2-4 weeks. All I had after more than six weeks were ten or more messages indicating that she was almost finished and promised to send me screenshots of her progress. Never was a single screenshot sent. We had a quick Zoom meeting during which she showed me a fairly basic home page design where she popped in a few of the pictures I had supplied her. It was a pretty simple template, well below the caliber of work she displays in the samples on her website. After that meeting, I sensed trouble. Her delays and endless justifications persisted along with her promises.I made a complete refund request on May 16, 2022. Despite my repeated requests for weeks, she has yet to fulfill her promise of a refund. Finally, I made the decision to file a dispute with my bank for her failure to provide the promised services. She responded to my email on May 9th,2022 after I informed her that I had filed a dispute with... "So you filed a dispute even though I promised to reimburse you...WOW?" My bank informed me that I needed to receive the reimbursement directly through her Square account, which led to them closing the dispute.I gave her till August 12th, 2022, in good faith, to return my money. I have received nothing as of the time of this review. To this day, I have never written a review of poor service?s on any business. ?I felt it was important to do my part to prevent others from falling victim to a similar circumstance. On the BBB website, you can also come across reviews that seem very similar to mine.Be cautious, don't pay for services until the work is completed!

While I am quite sorry that this project did not end the way that I had envisioned, these words are not completely justified. I always deliver my best work and feel that there was some outside influence in the client's abrupt decision to not fulfill our agreement.Being that there are hours involved in a design project, a refund is not always warranted. My terms clearly state so. I however, agreed to discuss making the client happy but was faced with a credit card dispute before we had the chance to discuss. On our last Zoom meeting, she had stated that it needed to be finished within a given timeframe and that speed was not as important to her than having a well designed website. I was working well within said timeframe but was then told just a day or so later to discontinue services.Note: It appears to me that the client took the lead of another past client who left a poor review here, midway through the project and these words are not genuine. Being that I have been in business since 2010 and have hundreds of happy clients, which I can provide to anyone who wishes to see them, seeing a handful of clients who did not get their way, is quite sad. I am one person and cannot work as expeditiously as some may wish but I always produce exceptional work. Projects who are rushed are never timeless. BBB has become an avenue that now clients use as a threat and a way to bully small business owners into getting a refund even though my terms clearly state that they are placing a "non refundable retainer" at the start of every project.

The first principle of integrity "Take responsibility for your decisions"so sad. As I mentioned before, be very cautious and don't pay upfront for work.