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ComplaintsforCumberland Heating, Air Conditioning, Plumbing & Electrical
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Complaint Details
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Initial Complaint
07/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I received a postcard from the business explaining that it was time for them to service my HVAC. I called and made an appointment. During the scheduled arrival window, I received a call from "Larry". He explained that he would not be coming as scheduled because of a previous deception. He later said that I had lied, but didn't give any context. I was shocked, esp. given I've never worked with this company. Dumfounded by the call, I called the company on their direct line. This person said that I had requested an estimate from them in August 2021, but they had never actually come to the house or submitted any sort of estimate. Otherwise there has been no contact. She said that while she didn't understand why Larry had refused the call, she reminded me that they, as a company, have the freedom to accept or deny any clients. She said that Larry must have his reasons. I would like an explanation, please.Customer response
07/25/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: 22037314
I am rejecting this response because:I agree this is going nowhere. You've neither apologized for canceling the appointment nor have you informed me why you did so. All I want to know is why you canceled. It is simple.
This is so very upsetting, but it seems no solution is forthcoming. I guess I have no recourse, but to withdraw.
Regards,
Anthony Ogden
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This business is not BBB Accredited
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.