Business ProfileforJaguar Land Rover Harrisburg

To whom it may concern: I Kiana C***** am writing this letter in the results of the BAD CUSTOMER SERVICE I received from Jaguar of Harrisburg at **** Carlisle Pike, Carlisle, PA 17015. The bad business started with Zach M**** after my wonderful purchase with Jason Ramey. As I know in all car dealerships they are extremely nice so they can get commission and get a sale on one of the cars on the lot. Sometime in October I reached out to them about my service notification coming on and they assured me that they never changed the date in the settings and that I don’t have to get that done until March in which I have a scheduled appointment on March 1, 2022 and nothing will happen to my car. On October 25, 2021 I called back in to schedule an appointment for the check engine light because it came on and I was not able to get an appointment until November 2, 2021. When I checked in Zack told me on November 2, 2021 that the check engine test will be reviewed and it will take 1 hour. 1 1/2 hours went by and people came in for service after me and I will say at least 10 people and was leaving before me. I asked how much longer, with sarcasm he told me since I added more issues that it made it longer in which he didn’t tell me that from the door. He then told me that the issues was from the miles put on the car in which I purchased the car “USED”. My car is a 2017 F-Pace Jaguar purchased in March of 2021 with thousands of miles already on it. The way he thought he was going to talk to me got interjected by my significant other and he asked to speak to the manager who goes by Chris. Chris came out with the same attitude and didn’t provide us with no resolution. I was not able to leave my car there and leave with a loaner with my check engine light on because they said they have no loners to give. I was told to drive my car until the part comes in and they would call me when they receive the part. I never received a call from them since November 2, 2021. In fact I had to call them on November 19, 2021 when I realized they still didn’t call me, I wanted see what was going on with my part and when my car can be serviced. The person in service answered and just so happens that the part just came in that day and that Zach was no longer with them. I said to her I “wonder why” because the service I got from him was horrible. So still driving on a check engine light because that’s my only transportation I schedule my appointment for December 20, 2021 because that was the only time I was able to get a loner from them. I dropped off my car at 3:30ish on December 20, 2021 and was told by the other service tech that the car I purchased was written up and that I needed 2 new tires and that Zach wrote that on my report that was never mentioned to me at the beginning of November and that Chris will be handling my service request but Chris never spoke a word to me. My inspection is coming up January 2022 and I didn’t have the car for a year. So now for inspection I have to come up with $790 to pass inspection. I told Chris let’s deal with this check engine light first because that is also needed for inspection. December 21, 2021 around 3 pm I was contacted by Jaguar that my car was ready. I went to pick up my car and drove in the direction to my house. Just before I got home I looked down and my check engine light was back on. I contacted them and told them I was on my way back and they told me that they couldn’t give me the loner back and that I would have to find a way home and if my car is still running I could just wait to bring it back. They falsely accused me of something that is not even in me to say. I couldn’t believe I heard what I heard and I didn’t even drive the loner but home, dentist appointment and grocery store then back to the dealership the next day after work. I received information on the GM Mark R*****. When I got to the store in which I was very upset at this point. A gentleman that said he was a GM as well approached us and I asked to speak to Mr. R***** he began to ask me what do I need and that he can help but I wanted the head boss. I then just said fine I will talk to you I think his name was John. I walked over to get my salesman contact information that sold me the car while John told me to give him a second to take care of another customer. Jason my kind salesman asked what’s wrong and I explained how my service after you was horrible and I’m am not happy with Jaguar. Jason told me to call him tomorrow 12/22/21 or 12/23/21 and he will help me get to the bottom of this. I return back to John and my significant other was talking to him he told him about all the problems and the way I was being treated. John then gave me the keys to the loner back and told me he was going to fix it. I thank him and apologized but understand the position I’m in with lying on me, showing racism as I could clearly see and all the ignorance I had to endure beforehand with this company/car dealership. I received a phone call today 12/22/21 from Mr. Mark R**** his self-thinking he was going to make things right but again the disrespect started and I thought he was calling to help in my situation. He told me that I could just pick up my car and give them their car back and let by-goons be by-goons without them fixing my problem and that I can’t bring my car back to be serviced by the dealership I purchased my car from. I told him that I am not picking up my car until the job is done that’s under warranty and has a check engine light on. Now I have to deal with the fact that when I pick up my car the problem is not going to be fixed it other issues will occur. Not one person except Jason and John was “trying” to be nice to me at this dealership. Any person would be mad that purchase a high end car from a dealership and not have it for a year to have all these issues. I am a paying customer and spent $10,000 on the car since March of 2021. I feel as though they have breached my contract and played in an act of racism because I am a young black female. They tried to take advantage of me and thought that they could talk to me any kind of way and that I’m not supposed to react when I’m spending my money in a high profile company. They act as if I couldn’t ask questions concerning my car that I didn’t have for a year to have so many issues. They took my money and then gave me lemon with horrible customer service. I wouldn’t recommend not a soul to go over there and purchase a vehicle from them. Even if my significant other was not there they would’ve still try handle me the way they did and got over on me because I’m a female and I’m black. I don’t want their service I want my money back and I want them to take their car back and I’ll go elsewhere with my money and find a better resolution then what they provided me with on my 2017 Jaguar that I purchased from them in March 2021. I have contacted the Better Business Bureau, I have contacted the district justice, I have contacted the Silver Springs Police Department, I have contacted ABC 27 news, I have contacted Fox News, I have contacted Patriots news and I have also contacted a lawyer. With all due respect I just want my money back, I want compensated for pain in suffering for the road ahead with my car not running and or not going to be able to be on the road. They can keep their Lemon and I will do business with someone else. V/r Kiana C*****