ComplaintsforQuaker State Construction Company
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Complaint Details
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Initial Complaint
03/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Deck constructed with inferior product. Wood has been rotting. Came last June 2022 and inspected. Stated wood used from this company he has multiple issues with. Sent letter and stated he would supply labor if I paid cost ($1600). I agreed. Has refused to return any of my calls since. Deck not usable due to structural integrity. Was still under warranty.Business response
04/03/2023
Do to Covid we did not have the personnel to complete all work. We are presently current on our installations and could perform this service.
If they would like this completed. I will prepare an agreement in which they would put a 50% deposit down at the time of signing the agreement.
Thank you Quaker State Construction.
Initial Complaint
10/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
uneven surface edge , you can trip on the edge going up the steps on the new $19000.00new installed deck i called Dave the owner he did look at it and said he will get it fixed about 8 months past and never did send anyone i try to call and he don't take my callsBusiness response
12/06/2022
we have serviced ****** **** ** *** ********* The service has been done to industry standards.Customer response
12/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
******* ****
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.