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Find a Location

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    ComplaintsforSample 2

    Souvenir Milk Caps
    View Business profile
    View Business profileBBB accredited business

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    Complaint Details

    Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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    Complaint Status
    Complaint Type
    • Complaint Type:
      Customer Service Issues
      Status:
      Resolved
      I ordered 40 engraved souvenir caps on August 23rd, 2022. I have not rec'd my order yet. I have contacted the business many times and no one is returning my calls. I have emailed the company as well and no response. I would like my product delivered asap.

      Business response

      10/26/2022

      The product was mailed on 10-24-2022 please allow 7-10 business days. I apologize for the time it took, with covid a lot of stock was delayed. I hope to

      continue to due business with you. Thank you for your order.

       

      Regards

      Business

      Customer response

      10/26/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 

      Regards,
      ****** ****
    • Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      This company is terrible. They sold me a defective product and falsely advertised their services. They are not responding to my calls or emails.

      Business response

      09/06/2022

      I am so sorry to hear about your experience.  Please know that this is not our standard of service.  

       

      I would like to replace your product immediately.  Please expect your replacement in the mail within the next 3-5 business days.

       

      Have a great day!

      Jenn

    • Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      I purchased a product and didn't receive it. The company has not responded to my inquiry.

      Business response

      08/26/2022

      **** ****

      I am sorry to hear that you have not received your product.  Please know that a new shipment of milk caps has just arrived and we are shipping out your order immediately.  I expect that you should receive them by Monday morning.

      Please accept our sincerest apologies for the oversight.  You will notice a small token of our appreciation in your shipment--a free, engraved milk cap!!!

      Have a great day!

      Jenn

      Customer response

      09/02/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,
      *** ******
    • Complaint Type:
      Product Issues
      Status:
      Resolved
      training w/ Roxanne

      Business response

      08/20/2022

      Hi ******

      I am sorry to hear that your training with Roxanne is not going well.  I will talk to her and make sure she does better!  LOL

       

      Have a great day!

      Jenn

      Customer response

      08/24/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 

      Regards,
      ***** ******

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