ComplaintsforAmerican In-Home Remodeling

• Initial Complaint

  08/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We signed a contract with this business on 2/16/22 for the installation of an in-ground pool with electrical hook up and cement patio. The start date of as 5/16/22 with estimated completion on 5/31/22. This business worked on and off during June and July. As of 8/4, they removed all equipment and supplies and have never contacted us again about completion. We have paid $61,000 out of $70,000 cost. The pool frame, vermiculite, and liner are installed. We are missing electrical work, pump, chlorinator, filter, heater, cement, electrical connection, and additional plumbing. This company seems to be a scam. Multiple complaints online of similar issues under business owner Carmine Diulus and company listed above as well as under DK Home Improvements. As of today's date, a pool specialist and certified electrician said if the project is not completed before weather breaks, they would guess that Carmine has completed less than $20,000 worth of work and stolen around $40,000 from us. Another pool company estimates 30-40k to come complete this project. The current status of pool is getting damaged and could not withhold the elements of weather over the winter months. Project needs completed asap. The entire project was supposed to take 8-14 business days. The pool was ordered as a kit and there is no reason why Carmine is holding our parts and not finishing. We were told all parts are available to finish the pool. Our desired resolution is to have project complete and pay final payment.

• Initial Complaint

  08/06/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  In November of 2021, I hired Carmine Diulus (American In-home Remodeling) for two projects at my house. The first one involved building a brick wall inside the basement of the house that would reinforce the patio above, which would then be able to be repaired/replaced. This project was estimated at $34,000 of which Diulus requested half or $17,000. The second project involved demolition of my current detached garage and pouring a new concrete pad in preparation for a new garage. This project was estimated at $14,900. At this time, $4250 was given to Diulus for materials and labor of the first project. It was then was mutually agreed upon that I would hear from Diulus when the weather broke in March/April of 2022 to complete the inside portion of project #1 (supporting wall in basement). In February of 2022, Diulus was given $12,750 via check in order to meet his request of half of the original estimate ($34,000) for project #1. According to the signed contract, the only portion that is complete is the foundation wall in the basement. Diulus did then, as mentioned above, return in March of 2022 to build the supporting wall inside the basement. This was complete to my satisfaction and took approximately two weeks. They also disassembled some of the front patio/yard to utilize some of the landscaping block in the retaining wall/French drain that would be built next to the new cement pad in back. I The second project was estimated at $14,900 of which half was paid via check on 06/06/22 and the other half on 06/11/22. According to the signed contract with Diulus, there are unfinished jobs that need to be addressed. After the new concrete pad was poured (unfinished because it was not sealed,needs expansion joints, and concrete forms were left on), it was determined that building a retaining wall/French drain next to it was not in the original estimate. Diulus was given an additional $3,000 to complete this, as per his request.

  Customer response

  08/19/2022

  Here is the remaining portion of our complaint that we couldn't fit in the text box
  
  They used landscaping stone from the front and new landscaping stone I paid for separately. The wall is only partially complete.
  
  It should also be noted that the debris from project #2 was left on the lot next to our property and was never cleaned up, as per the original contract. The French drain is also unfinished, as the pipe needs to be placed (currently on the ground in the neighboring lot) and gravel needs to be purchased and added.
  
   As of today, I have not seen Diulus since the end of June. I attempted contact numerous times, and this was met with no response. He has made several recent promises to right some of the unfinished things, but he has never followed through with any of it.
  
  Respectfully,
  **** ******* *** ********

• Initial Complaint

  07/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We signed a contract with American in home remodeling back in January to install our pool. They started on May 2, they worked for 3 weeks, then called to tell me a part was on back order & they couldn’t do anymore. They dug a huge trench in my yard on May 26 to run electricity & gas, which they still haven’t done yet, & the trench is still there. I spoke with the manufacturer, the part has been in stock since June 29 & was delivered to the distributor on July 13. I was promised they would be out by July 20 to finish the pool & it would take about a week. On July 20th Carmine called me (after I had to reach out) to tell me he needed more money or he couldn’t get the back ordered part. The total of the pool is $90,000, We have paid him $78750 & have not even half the work done. I gave him the money requested, reluctantly & he then told us on July 22 his rep at the distributor is no longer there & they’re having trouble locating our cover. Today July 26, he’s telling us the part is too big to pick up & can’t be delivered until Aug 8 now. It’s been excuse after excuse after delay. The work they orginally did isn’t even holding up, it’s been leaking. I am not confident they will even return to finish the job after we paid them 87%. All I want is this pool finished.

• Initial Complaint

  07/20/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  * entered *nto a contract w*th Carm*ne D***** of Amer*can *n-Home Remodel*ng on 7/16/21 to clean out an *n-ground pool w*th a torn l*ner & *nstall a new l*ner. Contract document *s attached. Amer*can *n-Home Remodel*ng was also supposed to do some m*nor landscap*ng around the pool area, prov*de a new pool cover, and close the pool for the w*nter. The total contract pr*ce was $8,500. The breakdown was $1000 for the pool clean out and landscap*ng, $5,000 for the pool l*ner, and $2,200 for the *nstallat*on and pool cover, and $300 for clos*ng the pool for w*nter. The payment schedule was $1,000 depos*t to start the cleanup. $2,000 pa*d at the conclus*on of cleanup as a down payment to order the l*ner. $3,000 balance on the l*ner, due after the l*ner was ordered, *n order to pay off the balance of the l*ner pr*or to del*very. $2,200 was to be pa*d at t*me of *nstallat*on. $300 was to be pa*d when the pool was closed. The contract stated that del*very of the l*ner was to take 6-8 weeks. *nstallat*on was to take place W*TH*N 2 WEEKS of del*very of the l*ner. Amer*can *n-Home Remodel*ng was pa*d $1,000 depos*t on 7/23/21. Amer*can *n-Home Remodel*ng proceeded w*th the clean out of the pool and removal of the old l*ner. * pa*d $2,000 to start the order*ng process of the new l*ner on 8/10/2021. Carm*ne told me that the l*ner was ordered on 8/17/21. * pa*d the balance for the l*ner of $3,000 on 9/28/21. Carm*ne cla*med l*ner del*very was delayed, so the work was not completed *n 2021 due to cold weather. S*nce the Spr*ng of 2022 (4 months), Carm*ne ST*LL has not *nstalled the l*ner & has l*ed mult*ple t*mes about when the work would be completed. Because the pool had not been closed for the w*nter, * had to pay someone else to clean the pool out aga*n to allow l*ner *nstallat*on. Carm*ne st*ll d*d not show up to *nstall the l*ner. * would l*ke a refund of the $5,000 that * pa*d for the l*ner wh*ch was never del*vered or *nstalled.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩