Business ProfileforAlfa Romeo of Wilmington Pike

They don't keep their promises, Beware!My wife and I are currently living in *******. Found a car online and contacted the manager about the condition. ***** promised everything great with a car, no scratches, blemishes, great condition overall. I was expecting some dent because the car is not new, even its ***. Bought tickets on the same day. But we found several issues which it's hard not to notice.The first was a big blemish on the back seat inside. Service fixed, but why nobody did it before.The second we asked for the second key. ***** said the second key is missing and he already placed the order. The key has not arrived yet and he will send it to our address later.The third was headlights which were dim inside. ***** and another manager *** told us it's covered under the *** warranty. I can drive back and visit the local dealer. They will try to clean it first if not they will have to replace it. If something goes wrong, they will help us.We made a deal based on promises and drove back home.I did several reminders to ***** about the second key fob. Finally, two month left he sent it to me and I made an appointment to Alfa Romeo ********I spent $239.41 attempting to program a key fob without luck. Service technician told me it is because the key fob is used and highly likely still attached to another car.Also they said conditions of the headlights are not covered by *** warranty.I sent all the information to *****. nothing helpful. Spoke with him over the phone. He asked me to show papers where he promised! I said my wife is a witness and all his promises are official.Contacting general manager ***** through email, not helped. He gave advice to reach Alfa or he can take a look at a car.What about promises?I'm very frustrated. Service which you expect to see from shady dealers. Already escalated this case to the next level.