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Find a Location

Fitzgerald Toyota has 1 locations, listed below.

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    Business ProfileforFitzgerald Toyota

    Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1436 Lincoln Way E, Chambersburg, PA 17202-3342
    BBB File Opened:
    10/19/2022

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/02/2023

    I bought a 2020 Toyota ****** from Fitzgerald Auto Mall in September 2020. It is a great truck and I love it. I got the loyalty package which includes "Fitz Bucks". This is a program that allows the owner to spend $70.00 every six months on parts or services. When the package was offered to me, the salesman, the sales manager and business manager explained that I could use it for services or to get parts. I have been doing that since I bought the truck. I got oil, oil filters, air cleaners, wiper blades and state inspections.About two weeks ago, I went into the parts department to pick up some oil and an oil filter. The poor guy behind the parts counter had the unpleasant responsibility to inform me that "corporate" has changed the policy and now Fitz Bucks can only be used in house. In other words, I can use it for their service department and any parts directly related to repairs being performed in their service department. I asked to be contacted by a manager and the dealer manager called me without any satisfaction.I consider this a breach of contract and a very poor business decision on the part of the corporate greedy clowns. It shows me that this business does not care about its customers. I will not be going into any Fitzgerald dealership again in the future and would like to caution everyone of this poor business decision and to use caution if you decide to purchase a vehicle from Fitzgerald Auto malls. I wonder what other services they will arbitrarily decide to change in the future????My beef is with **** Fitzgerald and the corporate management clowns. This is nothing more than greed. Fitzgerald should have notified all customers of this change, considered grandfathering current owners and beginning this new policy with sales after the date this decision was made. I have no beef with the employees, as they are hard working folks, professional and pleasant to deal with.
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Antonio B

    1 star

    04/18/2024

    Fitzgerald Toyota is not a transparent company. I am a auto technician of 35 yrs of experience and went with my brother to get a good pre owned SUV. Seem good at 1st, there true colors showed up at the pick up of the car. I saw visible damage to the car that was not there 6 days ago when we looked at+test drove it. I informed the salesman **************** He told me that it was like that before, I said really that's what you expect me to believe. I said I would have seen that before now. I told him that some one damaged the car, then tried to conceal it up some by tucking a part that would normally be hanging down was manually tucked in between bottom engine cover under the car. The salesman and his manager both treated me like a lier and disrespected my experience. I told them that if you fix it,we can finish the deal. They refused. I said then NO DEAL.!!! Buyers BEWARE. Do your research 1st. Thanks ****

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