ComplaintsforKyner's Auto Sales, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bought the vehicle June 14, 2023 not even two weeks went by issues were happening. I took the vehicle in to them said it needed 1500 worth of work. BUT they just had inspected AND passed it with these issues then sold it to me. The vehicle should've never passed inspection let alone be up for sale. Now they won't uphold the warranty I got through them.Business response
08/09/2023
To whom it may concern:
****** came in with the concern of the vehicle pulling to the right on 8/1/2023 with 141,770 miles. The customer took delivery of the vehicle on 06/14/23 with 140,407 miles. Six weeks later and 1363 more miles the vehicle starting pulling to the right which was verified by our technician. This vehicle was sold with a complimentary 3-month or 3000-mile powertrain warranty. The customer concerns for the vehicle would not pertain to a warranty claim as they are wear items. The vehicle needs to go a tire shop to address the bent wheels. We recommended an alignment, tires, brakes, and the vehicle to be sent to a tire shop to address the bent wheels.During the check out on 02/08/2023 here at Kyner's, our technician did the inspection where the tires were at 7/32 in the front and 9/32 in rear. The front brakes were at 6mm, and the rear brakes were at 6mm. These specs are all within state inspection regulations. There was no mention of bent rims at the time of check out or when the customer took delivery. We explained to the Customer that due to elapsed time and mileage that there could not be a determination of how the vehicle was driven. The list/estimate provided were merely recommendations to address the customers concerns.
Respectfully,
General ManagerCustomer response
08/09/2023
The vehicle started to pull in less then a week, I have proof of every trip I've taken every speed turn handling all through my ***** app. In no way would "wear and tear" cause bent rims pulling to the right and down right 1500 in "recommendations" to fix an issue that should'nt have been an issue in the first place. The vehicle cost over 10 thousand dollars. The last thing that should happen is having to put more into it. Especially because the issue were there at purchase.Initial Complaint
01/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased a Used Vehicle on 8/30/2021 from Kryner's Used Auto Sales Beginning on Wednesday 12/22/2021 the 2016 ****** Tacoma had to be towed to Kryner's Used Auto Sales. On 1/16/2021, the vehicle has been towed to Kryner's Used Auto Sales for the fourth time and for the same issue. In its current state, the vehicle is unsafe, unreliable, and inoperable. The purchase has unnecessarily inconvenienced myself and my family. The vehicle has cost me time, money, and resources. The dealership had "reasonable" time and opportunity to fix the persistent vehicle malfunction but fail to do so. The dealership and its associates have passed my concerns from one department to another. They have not been proactive in resolving the issue, they do not treat the matter with any sense of urgency, and now, the general manager ever-so respectfully explains to me that "I do not know who gave you legal advice, but there are no laws in regard to used vehicles in the state of ************," and "You can reach out to the Office of the Attorney General and to the Better Business Bureau, but they will reach out to me; and I will explain that we are doing all that we can to resolve the issue."Business response
01/31/2022
1/31/2022
To whom it may concern:
*** ******* had an issue with his rear brake sticking. Every time the issue arose, we immediately towed the vehicle back to the dealership. This vehicle has been fixed, and *** ******* is driving his vehicle.
Respectfully,
Derek M***
Sales Manager
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.