Additional business information
At-a-glance
Overview
IONOS offers a wide range of web hosting products, including email solutions, classic webhosting, and various server solutions including cloud, virtual private servers, and dedicated servers.
Business Details
This is a multi-location business.
- Location of This Business
- 100 N 18th St Ste 400, Philadelphia, PA 19103-2704
- BBB File Opened:
- 12/31/2003
- Years in Business:
- 21
- Business Started:
- 5/14/2003
- Business Started Locally:
- 5/14/2003
- Business Incorporated:
- 5/14/2003
- Accredited Since:
- 3/30/2015
- Type of Entity:
- Corporation
- Related Businesses
- Business Management
- Mr. Matthew Paugh, Owner
- Contact Information
Principal
- Mr. Matthew Paugh, Owner
Customer Contact
- Mr. Matthew Paugh, Owner
- Additional Contact Information
Fax Numbers
- (610) 560-1507Other Fax
Phone Numbers
- (844) 501-2631Other Phone
- (877) 206-4255Other Phone
Website Addresses
- (610) 560-1507
Customer Complaints
246 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/27/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Customer Reviews
91 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Charles E
07/15/2024
IONOS, Inc. Response
07/17/2024
Hello *******,
Thank you for taking the time to submit this BBB Review. We want to emphasize that at our company, we maintain strict adherence to our terms and conditions to ensure a safe and secure environment for all users. Once an account has been determined to be in violation of these terms and conditions, we regret to inform you that no further support can be provided.
We understand that this policy *** be disappointing, but it is necessary to uphold the integrity of our services and protect the interests of all our users. We want to assure you that our procedures for handling such matters are designed to be fair and transparent, and we take any violations seriously.
Regarding your specific case, we regret any misunderstanding that *** have occurred. Once again, we apologize for any inconvenience you *** have experienced, and we thank you for bringing these issues to our attention.
Thank you,
********
IONOS US
Local BBB
BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.