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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/19/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Hello I have a order with ID *********. I have emailed customer service and tried to get help but haven't received any guidance. My order with this company is showing delivered but it hasn't been. I reached out to carrier where they explained they would try and trace package but said claim needs completed but company that ships need to do claim to get my money back. Unfortunately I can't reach anyone or get any help. I would like this resolved. Thank youBusiness response
03/19/2024
The customer did email us on on February 26th we emailed back the same day with the tracking and picture of delivery we also asked them by email to give us a call since there phone number was not a working number and we got no response from them regarding there issue. We are more them happy to resolve this issue for them and already refunded this order back to there original payment today
thanks
Customer response
03/19/2024
** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** ********* ** *** ***** *** *** ****** ** ****** ******* ****
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me long as refund was done.
Regards,
*** ***** ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.