Business ProfileforLutons Plumbing, Heating & AC Inc.

I have been trying to get the gas lines hooked up in my trailer so that the natural gas company can hook up my gas service since February. I have been living in my trailer since June 5, 2024 and have had no hot water the entire time I’ve been here. I am physically disabled and the cold water makes my pain worse. I have had to call this company no less than 10 times to get them to install a gas line and connect it to my furnace and hot water tank. On at least three different occasions I have had to be home all day, having to cancel my medical appointments for the day, just to have them not even show up or even call. After the first day when they were here on June 17, they did not tell me that they were not done with the work and they also ran the line right next to where my ramp, so that it would obstruct my handicap ramp when the meter is installed. They said they’d charge me (I have not received the bill yet) to correct this. Upon moving the line to the correct place, they didnt install the flex tube that both myself and the gas company told them that they needed to do and they didnt hook up the hot water tank. I called them and requested a phone call back for two days in a row before I heard from anybody. At that point, I was told that they would come out that day, but the hot water tank would not pass code and theyd speak to me about replacing it when here. nobody spoke to me and they hooked up the hot water tank so I thought it was OK. Today I called National Fuel to place the meter and start my gas service. I was told the hot water tank failed because it had no vent on it, even though Luton’s hooked it up that way. Nobody spoke to me about replacing it like I was told. Also, when the gas company tested the line, it leaked for air and failed, so my service can still not be turned on. Upon calling the company I was told the person I needed to speak to would not be in until the 23rd. I said this was not acceptable and they did not offer any alternative.