Business ProfileforKost Tire & Auto Service, Inc.

If I could do zero stars, I would. First off, my husband works for **** itself, and the technicians work their butts off. My issue is with ********************* and *************************. My car was dropped off on Saturday, June 22, at 8 am. I was greeted by ****. I explained what was wrong, and he proceeded to call around and try to find the parts and earliest time they could be delivered. *** has no experience working with customers or how they should be treated. That incident was left for management to handle. We ordered the part from ************* on Monday the 24th. The part gets there on the 1st of July. I worked the whole week expecting to get a call saying the car was ready. Instead, I decided to walk in on Friday, July 5th, only to be treated with a hostile manager and his absolute lack of respect. To be honest, I used to work on cars myself, but with kids and work, I can not find the time. ***** said to me, and I quote, "If you want the car done today, get it the **** out of my shop and take that s*** somewhere else." Uncalled for since my car has been in your shop for 3 weeks. I have never been treated like this by anyone who works in the customer ********************** industry. ***** should be reprimanded and retrained as a manager and customer ********************** representative for ****. Not to mention, we ordered the part from ******* for *******. When ***** billed me out, he said he was charging me an addition 10%. My bill was $ 1590. Can someone else do the math because 10% of 1200 is 120. I'll do the work myself from now on. (********)