ComplaintsforArty's Auto Service

• Initial Complaint

  05/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car needed a diagnostic test done. I had a couple issues going on where my car was leaking coolant, overheating if the coolant ran out and I also needed my air conditioner also checked. I inquired as to how much does the diagnostic test cost. I was told between $50.00 to 150.00 at the highest. I told the owner that I was disabled and I was working with 50.00. And I was avid and insisted that I wanted the test done, and then I would decide which direction I wanted to go. He called and said that 50.00 would find very much, then at the time I gave him verbal authorization to go ahead with the full test. I made it perfectly clear to Arty that he was to call me soon as he had a diagnosis. Day 1 I dropped my car off In the morning and was told they couldn’t get to it the next day I called and left several messages asking the owner Arty to call me back. The last call I made, his secretary told me he was on the phone and would call me back shortly. He never called. I called numerous times. The 3rd day I was the same problem, so I call *********, to see if they had talked to him. Sure enough they informed me that he called them to get the ok to put parts on my car that they would cover. This is the second time I dealt with because he accepts *********, I never once gave him authorization. Now I told I had little none in money, if you look at my invoice I got charged a astronomical Amt. I recently put a housing and thermostat. I paid 70.00 when I replaced it in February. ********* also informed me they paid him for the diag test $129.99 it’s not on their invoice and he billed me 90.00. After picking up my car. Screws we’re missing from my front grill, while in the bypass, so that’s why there is a large hole in the front end. He assured me he would replace it. I feel that he has taken total advantage of me and he is extremely persistent in making unnecessary repair when I was honest, direct and told him upfront. On top of everything my lights on dash are acting up.

  Business response

  05/19/2023

  ****** brought her vehicle for several problems, we advised her the diagnostic had to be performed to find the problems with her vehicle, which she reluctantly agreed to. So we went ahead and diagnosed the problems and found other issues that were covered by her warranty, and they approved the covered repairs. I then called ******, and explained exactly what was covered and what wasn't. She explained that she had no money to fix her vehicle and asked what can be done. I offered her to apply for financing to get the funds to pay for the needed repairs so she could drive her vehicle. She gladly agreed to this and was approved for the financing and I personally explained in detail all the repairs that were performed and the prices, which she absolutely instructed us to perform all the needed repairs. All repairs were completed properly and I even explained her bill when she picked up her vehicle and she seemed very pleased with everything until the following day or so her grill (which was severely rusted like the rest of the vehicle) fell off. We never did any body work nor did we remove or even touch the grill on her vehicle. She came back blaming us for the grill and then started complaining about everything we did for her.  All of the repairs were done properly and promptly without any issues and the vehicle is no longer overheating and the axle she claims she did not authorize was explained to her and was covered by the warranty company. I am really confused with the entire complaint as we did everything we were supposed to do and did it properly!!

  I even offered to try finding a grill for her from a salvage yard as a courtesy as this would be a easy fix.

  Thank you, **************** (President)

• Initial Complaint

  06/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Horrible experience with this shop. I will stick to the facts for this post.Artys Auto incorrectly installed the wrong alternator in my vehicle. Not one time, but twice. His website boasts about how long its been in business- but did NOT take the time to look up the proper amperage the alternator should be. How experienced are you really? My car takes 140amps. The first time he installed 170 amps, and 175 the second time. This is causing more electrical and charging issues with my vehicle. I have to jump start my car on a daily basis due to his shops negligence. In addition, since it's not safe to travel on the highway- I have lost lots of income since I cannot travel. Arty was told my first shop visit that I travel full-time. This is how I make a living- being on the road.My next post will be about how he overcharged me when initially I contacted to replace a small heater hose. I needed the alternator so I trusted him to do it correct.Has Arty followed up? Absolutely not. I asked for a refund and he thought I would allow him to work on my vehicle a THIRD time.I want money back, a FULL refund. Buyer beware.In

  Business response

  06/16/2022

  Hi *********************, we had you scheduled to come in to check it out under warranty, so we can get the problem resolved for you. The alternator that came out of your vehicle was the same amp rating but either amp rating can be used with no problems. The voltage regulator controls the amperage as needed. We probably received a defective part and would need to replace it under warranty at no cost to you. I can even provide you a loaner car for the day you bring it in for repairs. I always stand behind our repairs for 2 years or ****** miles. ** you do not want to give me a chance to make it right then you can call the in confidence plus program we are part of at ************. The program covers you all over the country and all you have to do is call the number and ask for the next closest shop in the program and they can repair the vehicle under the same warranty program. I tried to call you but no one will answer or return my calls. I want to make this right for you but I can't if you won't contact me so we can find a resolution to your problem! Please contact me at ************ ask for the owner and we will make sure you are taken care of properly and quickly.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩