ComplaintsforPhiladelphia / West Chester KOA
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/02/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
My family stayed at this campground from 5/31-6/2 in one of their patio sites. My children used sidewalk chalk in the campsite in a small area that would wash off easily. We were charged $50 in a damage fee which was not outlined in any of their policies or receipts from the original reservation charges. I inquired with the owner and he stated it took his team over 2 hours to clean and never notified me of the issues prior to charging my credit card. I never signed nor authorized that charge.Business response
06/14/2022
I am in receipt of a complaint lodged under ID #********. The complainant was indeed charged a damage fee for sidewalk chalk used on our deluxe patio sites. Damages to property in any fashion are the responsibility of the customer and they are charged accordingly. In this case, the extra time to clean the site, which required pulling a person off another chore in order to turn the site around for the next customer, was considered beyond are normal cleanup. If the customer thought the cleanup was easy to do they should have done it before departing, thus leaving the site in the condition it was when they arrived. It is impossible to list every scenario where customers are charged for damages. The charge stands in this case.Customer response
06/15/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because:At the very least I should have been notified of the issue prior to the charge. Since there is no way to list every potential charge there is also no way for me as the consumer to anticipate and issue that has never been an issue at any prior establishment. If anything the potential damage fee should be listed in your policies which it is not. This is an unprofessional action and one that requires better care.
Regards,
*************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.