Customer ReviewsforIKEA US, LLC

In 2024, it's hard to believe there is a company who cannot master the art of delivery. I have been given many options for having a large piece of furniture delivered to my area: 1) Keep refreshing the website page and go through checkout to see if the claims on the product page that this can be delivered to me are actually true (I've heard four different stories from three different people about why it's not available despite the product page and cart page saying that it is), 2) drive to the store (3+ hours away) and pick it up which may result in IKEA compensating me for getting it myself, 3) drive to the store and have them place a delivery order. Now, why can none of this be done over the phone or online, you may be asking yourself...in 2024, but they can't tell me that. They also can't tell me the closest store's phone number. At the end of this last call, the representative told me that I only have these options if I wanted IKEA furniture, and I told her that I accept her veiled, indirect suggestion to buy this expensive furniture elsewhere.

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The beginning of our time at the **** in ********* started out well. We needed to first make a return which went well, then ate at the cafeteria which was good too. Things went horrible at the end. I was picking up some cabinet parts at the furniture desk. First I had to find someone to work there and then the parts still were not ready a long time after they stated they would be. Then there was a fire alarm. The firemen fixed everything up and told an employee to let the customers back in. The employee refused. The fireman told him another two times that its hot and the customers need to be let back in. The employee finally agreed. Unfortunately, it was that same employee who was at the furniture parts desk. I asked him how long it was going to be since I had to wait a long time. Another employee came up to me and wanted to force me to make a return. My wife, who has lived in ******, said to me that this type of behavior would never be tolerated in ******. The woman, eavesdropping on our conversation, again threatened to force a return. At that time there were probably around 5 to 6 employees and only one was doing any work. I would hope that this store would take the time to teach their employees how to treat a customer with respect and not to threaten the customers.

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I bought a cabinet from ikea back in April and found one of the piece dented. Contacted IKEA several times in April till today (June 6th). Been getting different answers from agent online chat. In April, they told me that I would be receiving the refund in original payment method, which never happen. Then when I checked back couple days later for the status, they told me that I would be getting a gift card instead, so I waited a couple days but still not receiving any refund in any format. Today I contacted again, the agent told me the refund has been processed and if I have any question I should speak with the bank, which I highly doubt if the bank can help me with it. I ask for solution since I have leg injuries and not able to go the store, which is 1 hour driving distance from my place. The agent apologized and quickly disconnected me. I'm very disappointed at how I'm getting different answers each time and I highly doubt if I would ever receive this refund. I don't know why the back end people can close a case without noticing the customer and just let customer waiting and waiting and we have to check the status of a claim ourselves and then be told that the case was closed due to x,y,z. I'm very disappointed at the quality of service and the quality of product.

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We bought an entire kitchen. Delivery date was set, then delivery service said we werent home and that is why it couldnt get delivered. That was a flat out lie, because we were home and took off from work and never received a phone call. It was supposed to get delivered the next day, again we took off from work. Then we got a call that our order didnt fit on the truck and that we would get our order the next day. Called IKEA customer service who connected us to rxo, the delivery company. They promised us a $100 gift card which we never received. Order was delivered the next day, but several items were missing. Called IKEA cc again so they could place a new order. Never got delivered, so I had to call again and someone said it was cancelled for unknown reasons. They placed another order for the missing items, said it was delivered with rxo, but never received anything. **** than told me to call rxo again. The order also contains completely different items, not the ones that were missing. At this point, I am at my wits end and I honestly dont know what to do. We still dont have what we purchased and get pushed between rxo and Ikea without any satisfactory solution.

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Awful experience. *MY RATE IS ZERO STAR * I ordered a closet organizer, day before delivery i got a text message informing me that 9 parts aren't in stock; SO * I called and cancelled the order, I was told within 48 hours I should have credit back on my credit card.* Week later I called to follow up on the refund, I was told that by default they system automatically issued a store credit, that was a surprise who would that?? I spoke to a manager who asked me to give her my card # to issue the credit, DO YOU THINK THAT THE PROBLEM SOLVED??? NO * The receipt shows my balance is $679, and * I was surprised my credit card was charged $734.25, and * The manager issued a credit "Which still not posted on my card yet" $$636.60 I really do not understand how the are missing with amounts "money" and they do have computer system !!!!!

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Thank you for your review.  We're sorry to hear of the issues you experienced.  We sent you an email requesting further details.  We're happy to help!

Disgusting, racist, cheaply made products for an overpriced amount. Distespectful staff, customer service is lacking soul and heart, they aren't trained properly (***** St ********************* and asset protection are distespectful and unprofessional. DISGUSTING. All the thousands $$$ I've spent! I want all of i back for their violation of my civil rights under *** and for racial profiling, disrespect and harassment.

Please accept our apologies.  I have reached out to you via email to gather more details.  We're happy to help!

Placed a large order. At the time of purchase unbenoinced to me I paid for an item that was out of stock. I was put on a list for notifications of when the item would be back on stock and promised that the item would be shipped to me at no charge. I called back when informed the item was I stock. Arrangements were made to have the item sent and was told, I would receive an email. I never received an email and then called back only to find out that the request was never sent to the warehouse. Promise was made that the order would be sent an item would be delivered. I actually received a call from the warehouse scheduling the delivery. Delivery day comes and no delivery. I call again only to be told that I needed to pick the item up. When I insisted on the delivery as promised, I was then told the item was out of stock and would be on stock until next month. This company has lied so much to me since spending over $1700.00 and I still don't have the item or a resolution. This company is by far the worse company I have had the misfortune of using.

Please accept our apologies.  I have reached out to you via email to gather more details.  We're happy to help!

Awful, avoid this store and online purchases at all costs. I was over charged and am unable to get a refund. I have called 37 times, sent records of the emails and purchase history, my credit card statements and phone records. I have visited the store 3 times per the request of the phone support but when I go to the store they say I need to call. After sending them emails that document the charges from ikea they tell me they don't know anything about the charges. They are fraudulent and because it is from the store they won't do anything to resolve it but transfer my calls around. I hope you all go out of business. You are hurting people.

We're sorry to hear you are having issues with this.  I sent you an email requesting further details.  We're happy to help!

The manager ***** at ************* was appalling. He would not even listen to myself or my daughter because we were women. He left us and went into ************* without even trying to act as a manager and rectify our situation. I filed a complaint and was given a case number. Only I had to follow up and was told the store needs to rectify and that they did not respond so my case is closed. I don't understand how IKEA can justify this lack of customer service. I was told no one from customer service could help me only the store can. This is the worst customer service I have ever received. Even if my situation could not be rectified it's all about the delivery and ***** should not be a manager with his delivery style.

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We received a product that comes with flaw. However, IKEA is not able to return the damaged product. The Manager named **** in return center is very rude and did not provide any useful help during the returning process.

Please be on the lookout for an email from our customer service team with more questions about your return attempt.  We're happy to help!