Business ProfileforSpring EQ LLC

I applied for a heloc loan on may 02/2023 after 5 weeks I was scheduled for closing on June 07/2023 at 3:00 pm at 11:00 am I received a call from the loan advocate that the closing was cancelled because the master association insurance policy was expiring on June 30th and the renewable policy was not yet available I was told that they would hold my application until I was able to obtain it on July 7th they told me I had to start a new application but it would be escalated as I had already been qualified we had to contact my Condo owner insurance company to update the loan # and the master association as well which was completed on July 21st I was ready for closing I called both the loan officer and the loan advocate every day from July 24 th to July 31st leaving messages as to what the status was and did not receive any response on Aug 01 I called customer care and was told I was in the final stage with underwriting but somebody should have communicated with me and that they would have someone contact me by days end a manager contacted me later that day and said due to new regulations they could no longer offer Helocs had I not called I would still be waiting for an answer so after 3 months of dragging me through the mud and stringing me along being qualified and having a closing date this is what they tell me I would like to have a letter of denial explaining this new regulation and I would like to have my appraisal fee of 250.00 refunded