6 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Kristen L
1 star01/26/2024
Absolutely horrendous customer service from the store manager Yvonne. I requested gluten free sandwich that wasn’t cross contamination with the same lettuce used on the non gluten free sandwiches. She responded in a rude manner that she cannot use a different lettuce and told me to eat somewhere else. I’ve never experienced such disrespectful behavior from a restaurant. My child has a gluten allergy.Review from Sandy M
1 star07/11/2023
Worst Business Experience in all my 65 years! Rampant incompetence and disorganization! TOTAL LACK of CUSTOMER CONCERN. Loan Officer simply a messenger to try to smooth over all the misinformation. No Process or Procedures. Contacted them in Feb- they missed end of April, May close dates and did not fund until 6/3! Constant paper chase too often find Not Needed! Lots of Equity in my home? excellent credit (738)? verifiable income? 65? WORST NIGHTMARE BUSINESS TRANSACTION EVER!!!! At one point wanted two people to swear my deceased wife of Four years never was married to anyone else nor had kids!!!! (I couldn’t make this up!) then decided not necessary. Notary had to come out twice on regular papers because he missed a couple pages!!! Why you ask didn’t I go somewhere else? Because once you start this nightmare you are pretty much committed- you will have already sent them a forest or two of useless paper! Your appraisal and some other docs will expire and you will have to pay Again for these! ***AAG is now part of FINANCE OF AMERICA***** RUN!!!!!! AWFUL EXPERIENCE!!!Review from KHAILA C.
1 star03/23/2022
Finance of America charged my account twice have me overdraft and didn't want to take my overdraft fees worst company ever never resolved my problem there was never a supervisor to help my issue I do not recommend finance of America to anybodyReview from JC B
1 star10/25/2021
This is by far the worst experience with a mortgage company I've ever had! They have dragged their feet so long that I had to get 2 separate inspections and 90 plus days later after I started the loan process I still don't have the money! Seriously consider using another company!!!Review from Scott A
1 star10/19/2021
Absolutely horrible mortgage lender. Extremely slow and non-communicative. Cost the sellers thousands of dollars because the closing did not happen in time. Do not work with this company, do not get a mortgage with this company, and if you are selling a house, think twice before accepting an offer from someone working with this company.Review from Brie S
1 star10/14/2021
My husband and I just got a loan through finance if America and I’ll say it was an AWFUL experience. It seemed as if the whole team had no experience or a clue of what they were doing. I understand needing certain documents twice, which is normal, but when they ask for the same items 3, 4 times there becomes an issue( assuming it got lost). On top of that, we had to get rid of a car in order to get a loan and pay for a lower rate. They delayed our closing process over a week. I wouldn’t recommend using them to purchase a home.
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