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ComplaintsforConshohocken Ford
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had the door latch replaced on my 2012 Ford ****** and realized it has been recalled not once but twice. They charged me $500 for the repair and will not return my calls. The recall number is *****.Business response
08/01/2022
July 26, 2022
To whom it may concern:
I spoke with the customer after making several attempts to contact her. After listening to her concern, I contacted Ford Motor Company in an effort to seek reimbursement. Ford Motor Company denied any financial assistance. See attached. I offered the customer the phone number that Ford provided me for their customer care division. When I called the customer, her response was that Ford told her they are already reimbursing her. She had already contacted them. So, I asked why did she contact the BBB? Were you trying to get reimbursed by the dealer after Ford said they are reimbursing you? John Kennedy Ford is a franchise. Ford Motor Company is ultimately responsible for defects in workmanship and materials when under there warranty parameters. This vehicle is outside of warranty by time and mileage. I would appreciate this case being closed as the customer is receiving a refund from Ford Motor Company.
Thank you in advance.
Scott W*****
Service Director
John Kennedy DealershipsCustomer response
08/12/2022
The business lied about the situation. I took my complaints to Ford and they agreed and are issuing me a full refund
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.