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Find a Location

Raceway Kia of Conshohocken has 1 locations, listed below.

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    Business ProfileforRaceway Kia of Conshohocken

    New Car Dealers

    Additional business information

    Additional Info:
    The company states it is long standing policy that the Service Department give priority to customers who purchased their vehicles from the dealership above those who have made an appointment but purchased their vehicles through another dealership. The only exception to this policy is when they have customers from out of town with disabled vehicles.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    1402 W Ridge Pike, Conshohocken, PA 19428-1024
    BBB File Opened:
    5/1/1984
    Years in Business:
    48
    Business Started:
    7/14/1976
    Alternate Business Name
    • Murray Dodge Kia
    • Murray Motors
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/28/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Resolved
    My wife and I had discussed with the salesperson *************************** that we wanted to purchase a hybrid 2023 ********. The only specific item we wanted was the adaptive cruise control feature ( Smart Cruise Control w/ Stop & Go).  We told ****** that this was a deal breaker and then we would not purchase a vehicle that did not have this feature. We are senior citizens who do a lot of long-distance driving. We looked at a high-end model that supposedly had this feature but told him we could not afford that particular model. We looked at a base model in our price range and ask if that model had this feature. He said he would check, then told us that feature was on that model. We took his word on this. After we purchase the car, we discovered that feature was not on this model as we drove on the highway with cruise control on and it did not slow the vehicle down when approaching a slower car in our lane ahead of us. We went back to the dealership and spoke with ***********************, the head sales manager. We wanted to return the vehicle (62 miles on the odometer). We were told that was not possible. The only solution offered was 1) Keep the current vehicle 2) trade up to the trim level that has this feature for an addition 6-7,000$ if/when such vehicle becomes available.3) our trade in for our current vehicle will not be depreciated below the price we paid minus the monthly payment we have made to date. There was no other negotiation on the part of the dealership. Only this solution was offered. We strongly feel that we were given false information on the part of the dealership. We also believe that we should not have to take a vehicle we are not familiar with out on a busy interstate simply to insure the car we want to purchase has the Smart Cruise Control Stop &Go feature. We should be able to take the salesperson's word on this issue. They should know their products and what features they have..
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Tim S

    1 star

    12/05/2023

    Spoke to both a sales associate and manager on the phone about buying out my lease to get me into a Telluride. Sent over the lease agreement, VIN, mileage etc and specifically said multiple times I don’t want to waste my time driving out unless they can get me out of the lease without losing anything. They reassured me they checked and it’s no problem. ? After waiting around they told me they couldn’t do it. Came in with my kids and wasted hours of time after being told it wouldn’t be a problem by several employees and a manager. They flat out LIED to me over the phone to lure me into the dealership hoping I would just accept it.

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