ComplaintsforRaceway Kia of Conshohocken

• Initial Complaint

  07/28/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  My wife and I had discussed with the salesperson *************************** that we wanted to purchase a hybrid 2023 ********. The only specific item we wanted was the adaptive cruise control feature ( Smart Cruise Control w/ Stop & Go).  We told ****** that this was a deal breaker and then we would not purchase a vehicle that did not have this feature. We are senior citizens who do a lot of long-distance driving. We looked at a high-end model that supposedly had this feature but told him we could not afford that particular model. We looked at a base model in our price range and ask if that model had this feature. He said he would check, then told us that feature was on that model. We took his word on this. After we purchase the car, we discovered that feature was not on this model as we drove on the highway with cruise control on and it did not slow the vehicle down when approaching a slower car in our lane ahead of us. We went back to the dealership and spoke with ***********************, the head sales manager. We wanted to return the vehicle (62 miles on the odometer). We were told that was not possible. The only solution offered was 1) Keep the current vehicle 2) trade up to the trim level that has this feature for an addition 6-7,000$ if/when such vehicle becomes available.3) our trade in for our current vehicle will not be depreciated below the price we paid minus the monthly payment we have made to date. There was no other negotiation on the part of the dealership. Only this solution was offered. We strongly feel that we were given false information on the part of the dealership. We also believe that we should not have to take a vehicle we are not familiar with out on a busy interstate simply to insure the car we want to purchase has the Smart Cruise Control Stop &Go feature. We should be able to take the salesperson's word on this issue. They should know their products and what features they have..

  Business response

  07/28/2023

  Ownership is involved and reviewing we will be in touch. 

  Customer response

  08/02/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
   The dealership (Raceway Kia of Conshohocken ) has worked with me to resolve the issue.  I have been upgraded to a model that has the feature I wanted (Smart Cruise Control with Stop & Go) at very little additional cost to me in exchange for the original vehicle with no depreciation.   The resolution of the issue is fair and acceptable.   I would like to withdraw and close the original complaint.
  Regards,
  
  ***********************
  
  

• Initial Complaint

  11/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My KIA was recalled and I did everything I was told to do., Murray Kia told me to rent a car since we had just had a flood here and all their cars were already out. They told me they would reimburse me for renting a car. and when I went to them for reimbursement, they told me that I would have to get in touch with KIA Corporate. I sent KIA Corporate all the bills from the car rental. This is the e-mail that was sent to Jason B: " I did everything I was told to do by Murray Kia in Conshohocken, PA. I went to them when I started having trouble with my KIA and they told me to keep putting oil in it and to drive it until it started smoking. I did EXACTLY what I was told to do. When it started smoking, I took it to them and they then told me that I would have to leave the car with them, six weeks and I could no longer afford to pay for a rental car and that is when they offered to buy my car back from me. They told me to get in touch with KIA Corporate and gave me the number **************. I was in touch with them a few times and they kept sending me to another person. Finally I spoke with a woman by the name of "Regina" on July 8, 2022, who told me exactly how to file the claim for the reimbursement of my rental costs." My rental costs were $6,000 and was told that because the recall was not followed they were not responsible to pay. I DID EVERYTHING EXACTLY AS I WAS TOLD BY MURRAY KIA>

  Business response

  11/14/2022

  In regards to this complaint - Please be advised that we purchased this dealership from MURRAY KIA on 4/25/2022 - this was an assets only purchase where we acquired no liabilities - That being said any issue with Murray KIA we are happy to try to assist with but we are a different business .
   Additionally - We are not the one who set the KIA rental reimbursement rates - KIA corporate facilitates these - You may want to try contacting KIA corporate at ************** and see if they can assist - again - thank you and we hope this resolves your issues.

   

   

  Raceway *** ***************************

• Initial Complaint

  09/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On June 21st 2022 I contacted the previous owner of ****** kia which is ******* and I mentioned the payment for the car warranty that I was told she needed to provide. We have corresponded over email for the last 2 months and I was sent a check that was delayed and canceled and I have not heard back from her for several days and at this point she has had access to the funds for over a month and has been unable or refused to provide an on site pickup.

  Business response

  10/28/2022

  On June 21, I was contacted by *** ****** regarding his refund on service contract cancellation.  From the beginning, *** ****** was informed by the new owner's staff and myself that the refund process may take up to 90 days.  Each and every *** ******'s inquires on his payment status was provided throughout the waiting period with my attempted effort tocontact the insurance reps.  Upon the receipt of the refund from the insurance company, I processed a check via BillPay option at our bank on July 27, 2022 and provided a copy to *** ******.  

  
  

  While waiting for his check, *** ****** contacted me several times for its delivery status and I advised him of the current USPS service issue and asked to be patient; however, *** ****** asked to cancel the check as he didn't feel secure enough and I did on Aug. 11, 2022.  Unfortunately, there was some issue within my bank's third-party service provider that handles BillPay and the fund for the cancelled check didn't get returned to the account for a longer than acceptable period. I updated *** ****** throughout the process with the response that I received from the bank.  I do dispute *** ******'s claim about not being updated and being refused of payment and being refused of an onsite pickup.

  
  

  The refund check (replaced) had been cashed by *** ****** and I am attaching a copy of it.  This whole unpleasant event would have been avoided if *** ****** was a bit more patience as he received the original check on Aug. 30th.  

  --

  Best Regards,

   

  MiHyung M*****

• Initial Complaint

  11/18/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Monday 11/15/21 I went to this Murray Kia car dealership in Conshohocken to finalize a deal on a car I saw online. After discussing price and a $500 down payment and dealing with a sales person, I filled out a credit application for financing. They proceeded to give me offers on the trade in value of my car and gave me estimates on my new car. Upon closer inspection I no longer wanted the vehicle and requested the deal be taken off the table and was no longer interested. They then proceeded to run my credit details many many more times after I had left the dealership, thus lowering my credit score to make it harder to buy a car from anywhere else. Then,Taking the information from off of my credit application (that contains my social security number and work history) they proceeded to put my personal private information (name, home address , parents address , place of work ) on the internet therefore doxing me . I thought my credit information would be safe or shredded after completion. They have had their agents target my business with the information they gathered on me through my credit application and they also have suggested that if I take down the negative review I left online they would stop running my credit and doxing me.

  Business response

  01/19/2022

  December 6, 2021 
  Dear *** *******:

  Thank you for the letter of Tuesday November 30,2021 regarding the complaint ID ********. I reviewed the supporting documents regarding ******* *********'s statement. 
  It is common business practice that when someone gives a dealership their credit information to purchase a vehicle we will find the best interest rate for them thus running their credit information to obtain financing, we do or did not do anything else with customers personal information, including putting on the internet or doxing anyone we have been in business over 40 years and take extra steps to keep our customers information private and secure. 
  I apologize for the delayed response and look forward to receiving your letter of satisfaction, 
  
  Sincerely, 
  Eric K
  Sales Manager 

• Initial Complaint

  09/23/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I put down a $500 deposit for Murray Kia to hold a new ** ******* car for me. This was done over the phone. Never was I informed that this deposit was non-refundable. I never received any documents stating that it was non-refundable, nor did I sign any documents at all. After I went in to the dealership and they offered me a very low offer for my trade-in, I declined their offer. The sales manager began to rudely berate me in the middle of the dealership. When I got home, I wrote a negative but true **** review. After contacting the sales manager, Eric K******, for my refund, I was told that if I removed my **** review then I would get my refund. I begrudgingly agreed to it a week ago. However, since they still have not gotten back to me, I am asking the BBB to help me get my $500 deposit refunded. I will also be keeping my negative **** review online in accordance with my 1st Amendment rights, and because they did not uphold their part of the original agreement. Thank you.

  Business response

  11/09/2021

  November 8, 2021 

  Dear *** *******: 
  Thank you for the letter of October 29, 2021 regarding the complaint ID ********. I reviewed the supporting documents regarding *** ********'s request to refund of his vehicle order deposit. 
  As the order process was done virtually via telephone, on August 20 2021 ** ******** was informed of the process on incoming vehicles, with low inventory it is a non refundable down payment toward the new Kia. I apologize for the delayed response and look forward to receiving your letter of satisfaction. 
  

  Sincerely, 
  

  Eric K*****

  Sales Manager 
  
  
  
  
  

   

  Customer response

  11/10/2021

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: I was never informed that the deposit was non-refundable.  As Mr. K***** admitted himself, the deposit was put down "virtually".  I gave them the debit card number over the phone. I never signed any paperwork, not even the sales receipt for the deposit. Anything less than a full refund and promise to better inform future customers that their deposits are non-refundable is unacceptable. I reject this whole-heartedly. 
  
  Regards,
  
  ******* ********
  

  Business response

  11/24/2021

  November 22 , 2021 
  

  Dear *** *******: 

  Thank you for the letter of October 29, 2021 regarding the complaint ID ********.. I reviewed the supporting documents regarding *** ********'s request to refund his vehicle order deposit. 
  

  Again it is a Murray Kia policy with down payments are non refundable on orders and incoming units either in person or via telephone. We also did email ** ******** a receipt on 8/20/2021 for his 500.00 credit card down payment .** ******** posted a negative yelp review and he was informed when the post was removed we would refund the down payment against our policy, we never heard back until we received the letter from the BBB. Again if the post will be removed we will move forward with the refund, unacceptably. 
  

  I apologize for the delayed response and look forward to receiving your letter of satisfaction. 
  

  Sincerely, 
  

  Eric K*****

  Sales Manager 
  

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