ComplaintsforPeoples Commerce, Incorporated
Used Car Dealers
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/16/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
Leased a vehicle in 2019, been making payments since then, as of November 2022, payments stopped being taken out of my account, as of today 5/16/23 still cant reach anyone and the business is closed permanently. A check was issued to peoples commerce in April 2023 in the amount of $1800, bc my vehicle was vandalized, but my lease was almost complete, the full check issued is not owed, now im out of my vehicle and money and can't reach anyoneBusiness response
05/22/2023
Dear *******:
Peoples Commerce investigated this complaint by communicating with the customer and Peoples Commerce Finance Department.
Investigation into the complaint revealed that the vehicle, at the time of the vandalism incident, was titled to Peoples Commerce and was being leased by *************************
In order for ************************ to take ownership of the vehicle, he must have, not only completed the payments, but also pay the residual cost for the vehicle.
A check of the Finance records, revealed that ************************ was delinquent in his payments at the time of the vandalism incident and had not paid the residual amount to obtain the Title and take ownership of the vehicle.
As such, ************************ is not entitled any reimbursement and his complaint is without merit.
************************ is asked to contact, *****************, Peoples Commerce Complaint Escalations Specialist, at (his direct number)**************, if he has any future questions regarding this issue.
Peoples Commerce thanks the customer and the ******************** for their participation in resolving this issue, and wishes the customer nothing but the very best in the future.
*****************
Complaint Resolutions Department
Peoples Commerce, Inc.
Direct Line: **************Initial Complaint
01/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We have had a lease with them for about 3 years and we're almost done with our payments until they have stopped collecting. We would like to keep our car and want to know how can we get the title . Or returns the car and receive a full refund.Business response
02/02/2023
Dear *******:
Peoples Commerce Complaint Escalations Specialist investigated this complaint by communicating with **************** and the Peoples Commerce Financial Department.
Peoples Commerce Complaint Escalations Specialist investigation found that **************** has been delinquent in her leased vehicle payments. **************** was contacted and informed of her the delinquency of her account and was informed that the System had stopped taking her payment.
Acknowledging the fact that there had been some issues with the discontinuation of Peoples Commerce and change over of the system, **************** was presented with a settlement offer amount to take possession of and become the title owner of the vehicle or take the option of transitioning into a Car Vision vehicle or return the vehicle and be released from the the delinquent amounts owed and be released from her lease.
After a follow-up conversation with **************** and her husband ****, they decided to return the vehicle, be released from the delinquent amounts owed and be released from their lease, and arrangements were made to pick up the vehicle which resolve the matter.
**************** is asked to contact *****************, Peoples Commerce Complaint Escalations Specialist, at (his direct number) **************, if she has any other issues with this matter.
Peoples thanks the customer and the BBB for their participation in resolving this issue, and wishes the customer nothing but the very best. Peoples Commerce has done nothing wrong in this process, before and after the customers complaint, and has gone above and beyond anything it was required to do in accommodating and resolving this complaint.
*****************
Complaint Resolution Specialist
Peoples Commerce, Inc.
Mobile: **************Customer response
02/02/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because:
Regards,
*****************************
The last time they took payment was 2/10/2022 and then payments stopped and we were not notified why. This is why we may have been delinquent. Not because we were refusing to pay. We do not agree with the terms of resolution because we will not be benefiting in the long run. We were only given two options and one of them required us to get into another leased vehicle from car vision. This company is such a scam and does not help or look to benefit its customers. The lady ******************* , who handles the accounts is very unprofessional and not helpful at all. Terrible attitude and terrible communication skills.We do not think that they handled our issue professionally and properly. They just want more money or for us to get into another lease (Trap) with them.Initial Complaint
01/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I leased a car from peopllea commerce and my credit report stated it was 100 percent paid off and account statuse closed. Now my car has been repossessed I have been calling peoples commerce for well over a year and can never get through to anyone. When you look up their website it says permanently closed. I have never received any communication from them. About my vehicle. They repossessed my vehicle with my stuff and my childrens stuff inside and I still cant get a hold of them.Business response
01/30/2023
Dear *******:
Peoples Commerce Complaint Escalations Specialist investigated this complaint by communicating with Mr. ************* and the Peoples Commerce Financial Department.
Peoples Commerce Complaint Escalations Specialist contacted ****************** and after informed him that a check of his account showed that the cause of his vehicle repossession was due to the fact that he had stopped making payments on the vehicle.
****************** was also informed that Peoples Commerce was in the process of being discontinued and he was given the offered of paying the residual amount for the vehicle and take ownership, or transition into a *** ******.
The customer accepted the offer and agreed to transition into a *** ****** vehicle which resolved his complaint.
****************** is asked to contact *****************, Peoples Commerce Complaint Escalations Specialist, at (his direct number) **************, if he has any other issues with this matter.
Peoples thanks the customer and the ******************** for their participation in resolving this issue, and wishes the customer nothing but the very best. ********************************************* has done nothing wrong in this process, before and after the customers complaint, and has gone above and beyond anything it was required to do in accommodating and resolving this complaint.
*****************
Complaint Resolution Specialist
Peoples Commerce, Inc.
Mobile: **************Customer response
01/30/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because:
I did not accept the offer for *** ****** I clearly informed them I would have to look into this because they started I stopped payments on my previous vehicle from peoples commerce which I clearly stated to them that I never stopped my payments but peoples commerce stopped taking payments out of my account for no apparent reason
Regards,
*****************************Business response
01/30/2023
Dear *******:
Peoples Commerce has sent out two letters, to date, to all Peoples Commerce delinquent customers of which ****************** was sent Certified letters with return receipts on those two occasions. ****************** has acknowledged receiving those letters to Peoples Commerce Account Manager and has even at one point informed the Manager that he was unemployed. As a result of ********************** failure to address his account delinquency, his vehicle was repossessed. Furthermore, Per ********************** contractual lease agreement, he cannot legally possess the vehicle until he pays the residual amount on the vehicle to take ownership and obtain the Title. Furthermore, arrangements were made for ****************** to retrieve his belongings from the repossessed vehicle. As such, Peoples Commerce has addressed all of ********************** complaint.
*****************
Complaint Resolution Specialist
Peoples Commerce, Inc.
Mobile: **************Customer response
02/09/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because:
I have never said I received any certified letters because when you receive a certified letter they have to be signed for and I never signed for anything from peoples commerce. Furthermore I never stated I was unemployed please proved me where I said I was unemployed and that I received the letters because this is false information. I never stopped making my payments it was peoples commerce who stopped taking my payments out of my clacking. So all the information that was provided by peoples commerce is false as of now.
Regards,
*****************************Business response
02/16/2023
Dear *******:
Firstly, ****************** is incorrect when he stated that has never received any certified letter, please see attached receipt.
****************** has been in direct communication with Peoples Commerce Complaint Escalations Specialist and has advised that he is now seeking legal counsel despite the fact that he still owes a substantial delinquent amount to Peoples Commerce for unpaid lease payments. ****************** was given the opportunity to settle the account and retain possession of the vehicle, and chose not to do so. ****************** is advised that he is still responsible for the delinquent lease payment amounts and will be liable to Peoples Commerce for those amounts as he chose not to resolve this debt when presented with a very favorable debt cancellation offer.
Best Regards,
*****************
Complaint Resolution Specialist
Peoples Commerce, Inc.
Mobile: **************Initial Complaint
07/12/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
My credit report said that I paid off 100 of my car lease and now they said I owe 5000 but it's not correct from about before.they are still charging meBusiness response
08/01/2022
Dear *******:
Peoples Commerce Complaint Escalations Specialist, ***************** investigated this matter by speaking with Peoples Commerce Account Manager and with ******************.
Peoples Commerce investigation is still currently on-going and is awaiting requested documentation from ******************. ****************** has requested additional time to gather these document, afterwhich, Peoples Commerce will propose an amicable resolution.
****************** is asked to forward by email the requested information as soon as she is able and if needed, she may contact *****************, Peoples Commerce Complaint Escalations Specialist, at (his direct number) **************, if the customer has any further questions or issues with this matter.
Peoples Commerce thanks the customer and the ******************** for their participation in assisting with resolving this issue, and wishes the customer nothing but the very best.
Al G***********
Complaint Resolutions Department
Peoples Commerce, Inc.
Direct Line: **************Initial Complaint
06/24/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have been on a 3yr lease with peoples commerce/drive here since June2019. August 2022 is my lease term end and I planned on buying the car .. For the past three years they have taken my payment off my card twice a month with out an issues.. May2022 they Suddenly stopped taking payments & I can not get in contact with the company to continue. Please have someone reach out to me so I can finish my payments , purchase the car and receive the title . Thank youBusiness response
07/12/2022
Dear *******:
Peoples Commerce Complaint Escalations Specialist has investigated **************'s complaint by speaking to both **************** and Peoples Commerce Account Manager.
Peoples Commerce Account Manager has confirmed that there was an issues with the software system which resulting in the temporary disruption of the leasee's payment withdrawals.
Peoples Commerce has contacted **************** and reached an agreed residual payoff amount. **************** has since made her final payment and have signed for the Title to her vehicle. **************** is now please that the matter has been resolved.
**************** is asked to contact Peoples Commerce Complaint Escalations Specialist, Al G********** (at his direct number) **************, if she has any future questions or issue regarding this matter.
Peoples Commerce thanks the customer and the BBB for their participation in resolving this issue, and wishes the customer nothing but the very best in the future.
Al G********
Complaint Resolutions Department
Peoples Commerce, Inc.
Direct Line: **************Initial Complaint
05/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I got a car in may 2018 from this company called ***** ****, and been paying biweekly since then. The company suddenly stopped charging me and they won't answer my calls. I have found out that the leasing company Peoples Commerce has closed permanently. I am ready to settle the deal so they can give me the title of the car, but they no longer exist, so I have no idea where to go.I've been told that a company called *** ****** is from the same owner, I would try talking with them, but I'll appreciate any help I can get here.Business response
06/14/2022
Dear *******:
Peoples Commerce Complaint Escalations Specialist has investigated ********************** complaint by speaking to both ********************** and Peoples Commerce Account Manager.
Peoples Commerce Account Manager has confirmed that there was an issues with the software system which resulting in the temporary disruption of the leasee's payment withdrawals.
Peoples Commerce has, in good faith, reached a reduced residual payoff amount with ********************** and have made arrangements for him to make his final residual payment & receive the title to his vehicle. ********************** is now please that the matter has been resolved.
********************** is asked to contact Peoples Commerce Complaint Escalations Specialist, Al G*********** (at his direct number) **************, if he has any future questions or issue regarding this matter.
Peoples Commerce thanks the customer and the *** for their participation in resolving this issue, and wishes the customer nothing but the very best in the future.
Al G***********
Complaint Resolutions Department
Peoples Commerce, Inc.
Direct Line: **************Initial Complaint
05/18/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have been paying for this vehicle over 3yrs now. My lease has been over since 11/2021. I am still paying for the vehicle. They stated that they want1910$ for the lease but my contract has a different price. I’ve been paying biweekly. The 1910$ Has been paid but the want me to keep paying til I give them 1910 in person but these weekly payments paid that.Business response
06/08/2022
Dear *******:
Peoples Commerce Complaint Escalations Specialist investigated this matter by speaking with Peoples Commerce Accountant and *** ****.
The investigation found that the customer has satisfied his lease amount and has made additional payments which satisfies the residual payoff amount.
As a result, **. **** was contacted and informed that he is being provided the Title to the vehicle and only has to pay the Title cost and taxes fees totalling $292.00. **. **** has agreed and is now pleased and satisfied that this matter is resolved.
**. **** is asked to contact Peoples Commerce Complaint Escalations Specialist if he has any future questions regarding this issue.
Peoples Commerce thanks the customer and the BBB for their participation in resolving this issue, and wishes the customer nothing but the very best in the future.
Al G********
Complaint Resolutions Department
Peoples Commerce, Inc.
Direct Line: **************Initial Complaint
05/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a car from drive here I've been all my payments i want to pay off my title and be done with place for good and i cant get anyone to answer the phone. I need my title to my truck please. They finally answered ok Monday put me on hold and they never again came back to the phone horrible place. I regret ever buying anything with this bankBusiness response
05/31/2022
Dear *******:
Car Vision Complaint Escalations Specialist has investigated ****************** complaint by speaking with Peoples Commerce Account Manager.
Peoples Commerce Manager has confirmed that as of 05/25/22 ****************'s account has been settled satisfactorily and she has obtained Title for her vehicle. As such the matter is now considered resolved.
************** is asked to contact Peoples Commerce Complaint Escalations Specialist, Al G********* (at his direct number) **************, if she has future issues with this matter.
Peoples Commerce thanks the customer and the *** for their participation in resolving this issue, and wishes the customer nothing but the very best in the future.
Al G*********
Complaint Resolutions Department
Peoples Commerce, Inc.
Direct Line: **************Initial Complaint
03/09/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Leased a car paid for car now trying to get title and I call the business and get a recording . Calls are not returnedBusiness response
03/17/2022
After reviewing ************'s complaint I believe this complaint was submitted in error. He has completed the lease payments on the account, however in order to get the title there's a residual value that needs to be paid per the terms of the lease agreement. ************ was made aware of this, and said that he would take the option of returning the car & having his account closed as paid. Peoples Commerce is willing to discuss the best course of action to assist ************ of his misunderstanding of the lease terms.Initial Complaint
01/18/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I called to make a payment on my vehicle. The representative refused to take my payment , told me you may as well just hold on to that have a nice day and then hung up the phone. I made 6 attempts to call back and no one picke up the phone.Business response
01/18/2022
After reviewing ****************** complaint, People's Commerce shows that she has spoken to the accounting department. He has explained the payment amount that he has VS. what was owed on the account & advised of the lease terms. ************** hasn't made any payments on the account since 11/24/21 which was his last payment of $170. He has been late on the account several times since he got the car on 10/16/18 ************** is currently 74 days past due on his account these payments are from 10/22/21, 11/5/21, 11/19/21, payment of $170 made on 11/24/21 past due 12/3/21, 12/17/21, 12/31/21 & 1/14/22 he has been advised of his account status on numerous occasions.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
14 total complaints in the last 3 years.
2 complaints closed in the last 12 months.