Complaints

This profile includes complaints for David's Bridal LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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David's Bridal LLC has 315 locations, listed below.

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  David's Bridal LLC

  1001 Washington St Conshohocken, PA 19428-2356

• 

  David's Bridal

  4801 McKnight Rd Pittsburgh, PA 15237-3423

• 

  David's Bridal

  1555 Almonesson Rd Woodbury, NJ 08096-3724

• 

  David's Bridal LLC

  539 Route 38 W Maple Shade, NJ 08052-1607

• 

  David's Bridal LLC

  3633 US Highway 9 Freehold, NJ 07728-3288

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a size 6 wedding gown. I was told 1 month after I purchased this gown that they didn’t have a gown in my size. They offered me a larger size but did not tell me that the dress would not be able to be altered so it is unwearable! I would have to purchase another gown or pay the price of a second gown to have this gown wearable! It would not even be completed in time for my wedding! They refuse to refund the dress and an exchange is not an option because they don’t have my size in this gown!

  Business Response

  Date: 12/07/2023

  Hello ******,

  Thank You for reaching out to us. We have spoken with all necessary parties, and unfortunately the approval has been denied for a return for refund. You are still eligible for an exchange. We apologize that you are unhappy with our resolution, but we must remain consistent with our policies. Please reach out to the store for assistance with your exchange. 

  Best,

  DBI

• Initial Complaint

  Date:11/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned a product for a store credit in the appropriate timeframe set forth by the business and was provided a merchandise card to use in store on a future purchase, which I attempted to use within the timeframe set forth by federal regulations. When I attempted to do so, I was told my card no longer holds value as of May 2023. I am demanding compensation in the form of the dress I returned or a refund to my credit card in the amount of the merchandise card.

  Business Response

  Date: 11/29/2023

  Hello,

  Thank You for reaching out to us. For more information on gift cards or store credits, please call **** at ************ or ************ outside the U.S. and Canada. 
  You can also email DavidsBridalInquiries@********.com.

  Best,
  DBI

• Initial Complaint

  Date:11/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to a delay in shipping of the original dress I purchased from a different company, I was forced to buy an alternate dress just a few days before my son’s wedding. On October 12th, over the phone, I purchased the replacement dress from the David’s Bridal store in Happy Valley, Oregon. My sister-in-law picked the dress up and drove it 6 hours to me the night before the wedding. When we took it out of the bag, we saw drip marks down the front of the skirt, and a stitch was torn out of the bodice. Because the wedding was the next day, I had no other option but to wear the dress. That night I set to work on the oil drip marks to diminish them as much as possible, and stitched the waist back up on the bodice. When I called the store manager the following Monday, she refused to consider the fact that a used dress came from her store. Once she learned that I wore the dress, she said to me that she “could guarantee that she would not do anything at all about this,” even though I sent time and date-stamped pictures via email and texts that showed the stains and torn stitching prior to me wearing it. When the store manager refused to help me, I reached out to the customer service department. Over the course of the next 3 weeks, I sent the proof pictures to this team as well. Ultimately I was rerouted to the store manager who then restated her original position. She refused to even consider refunding any amount. Although I feel like I would be justified in a full refund, all I have asked is for a refund of half the price. There is a complete disregard for the customer at David’s Bridal. The customer service team, and upper management are all standing with the store manager. They refuse to even consider a partial refund. Upper management has even instructed the text chat customer service team to deny any further consideration of my situation. I am disgusted and disappointed with the disregard of consumer’s rights shown by David’s Bridal. I am respectfully asking for help.

  Business Response

  Date: 11/29/2023

  Hello ******,
  
  Thank You for reaching out to us. We apologize for the frustrations you have gone through during this process.

  After further review we have been approved to provide 30% off the worn item due to the situation at hand.
  Please contact the store to finalize the refund for the 30% off. 

  Best,

  DBI

  Business Response

  Date: 12/29/2023

  We closed this one off with the customer and sent her a check for the partial refund.

• Initial Complaint

  Date:10/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 2022 I got engaged. I went to David's Bridal LLC, the Harrisburg location and purchased a dress the first week of November. The wedding was only 10 months out at this point so it was a reasonable timeline considering alterations. The engagement ended up dissolving and I was left with the dress. I was told I could return the dress for store credit which would "never expire". Several months later in April I heard David's Bridal LLC was filing for bankruptcy. Upon calling the store beginning of April (Harrisburg, Pennsylvania location) I was again told the giftcards would be safe to hold on to and use later. I then went to the Wilmington, Delaware location to redeem the cards the beginning of June. I was told the store was no longer accepting giftcards as of May 18th. I do not recall receiving any emails about this. I had unsubscribed from David's Bridal emails in January/February as the engagement was off and it caused emotional distress to have my inbox flooded with wedding dresses and accessories. I was advised by the store to contact ********* who was the company handling the restructuring. I submitted a claim and was told I would hear back in October, this was in June. I had not heard anything by the last week of September and wanted to make sure everything was correctly submitted to *********. I reached out the the response was that the Chapter 11 case had been dismissed and no other information could be provided so I should contact David's Bridal. I contacted David's Bridal LLC and was told they hadn't heard anything regarding the court decision yet and everything was being handled by *********. I paid $1005.94 for a dress I returned and have now had the giftcards deemed invalid. I am looking for a return of my money in a form I can actually use or other compensation of the equal amount. This could include the dress, that would be acceptable. So long as it is equal to or greater than the outstanding balance owed by David's Bridal LLC.

  Business Response

  Date: 11/02/2023

  Hello ********,

  Thank You for reaching out to us. Our company did have a few changes, and though our company name has not changed, it is under new ownership that is not liable for purchases made under the previous ownership. All requests for payment, credit, refunds under the previous ownership must be submitted as claim through ****. Their contact information is ************ or ************ outside the U.S. and Canada. You can also email DavidsBridalInquiries@***************.

  We would however like to offer you 50% off a new order via online or in any store location under the Event ID: **************.

  To place an online order our sales team can assist via case ID ******************.

  Best,

  DBI

  Customer Answer

  Date: 11/07/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  While I understand the company changed ownership, the Chapter 11 Bankruptcy Case was dismissed. As you can see in the emails from Omni on the previous submission to the BBB (reattached for convenience) their statement says they can no longer assist as the Case was dismissed and it is now in David's Bridal Control again. The fact the company of David's Bridal keeps referring me to a third party who can not provide information, when they have known for a month (possibly longer as the case was dismissed end of September) is misleading. I am not satisfied with the offer of 50% off and item as it would mean I would still have to pay 50% for an item that would otherwise be covered by the store credit I am in possession of. I should not have to pay to get the merchandise I returned to your store or store credit back. I was promised the giftcards would retain value indefinitely and upon talking with the Harrisburg, Pennsylvania store in April after Bankruptcy had been announced was told there was no date giftcards would expire. This was mid April. I can look back at phone records as evidence. The dress was returned when an engagement failed and the lack of professionalism from David's Bridal LLC in this matter is causing undue emotional distress and wasting my time over the simple matter of returning my dress or allowing me to use the giftcards. This has taken 6 months to resolve and there is no resolution in sight at this point until the company agrees to return what is mine.
  
  Regards,
  
  *********************************
  

  Business Response

  Date: 12/13/2023

  Hello,

  While we understand this is not the outcome you were hoping for, this is the decision that has been made at this time.

  We are truly sorry for any frustration/disappointment this may cause.

  Best,

  DBI

  Customer Answer

  Date: 12/21/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  I would like to formally request I be given possession of the dress that I returned. In this arrangement I returned a wedding dress for store credit that is not not able to be used. While I can understand the store won't honor the credit due to the company being sold I do believe it is my right as a consumer to gain access to the original item (or similar). The name Davids Bridal is still on the giftcards and this does not reflect well on the new company by refusing to honor the debt of the company you purchased. I would like the dress (or similar style) returned to me. I will happily surrender the giftcards at the time of dress pickup and this issue can be resolved in a cordial fashion.
  
  Regards,
  
  *********************************

  Business Response

  Date: 12/23/2023

  Hello ********,
  
  We are unable to provide you with that request as it would still fall under the old company.

  The discount that we offered prior will still stand if you are interested in purchasing a new item via our online store.
  
  To obtain the discount please contact our sales team at:
  
  Text Number: 
  Hello to *****
  800#
  ************
  
  Best,
  DBI

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 dresses. This is my order number: ********** I was notified the white dress size 16W arrived first but it never did. A few days later the red dress arrived and the sewing was defective because the dress doesn’t open on the side but right in the front and it shows my genitals. I am returning the red dress and I am being told I will still be charged a processing fee which shouldn’t be the case in this situation. I told them to cancel my last order of a white dress size 14 because I went overseas and nobody will be home and yet they didn’t cancel. I just want my full refund. I also email them about it and they never got back to me.

  Business Response

  Date: 10/19/2023

  Hello *****,

  Thank you for reaching out to us. We apologize for the inconvenience.

  Our team has advised that the remainder of the refund was provided on 10/12/2023 for the return. 

  Best,

  DBI

  Customer Answer

  Date: 10/24/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  I am still missing a refund for two items. One which was lost in transit which is a white dress 16W and another that never arrived because it was returned to the sender by the carrier which is a white dress size 14. I was told I would get a full refund for those two but I still don’t see it reflected on my account and I haven’t received a confirmation. I’m missing about $435.40 in refunds because so far I only received a refund for the red dress. 
  
  Regards,
  
  ***********************
  

  Business Response

  Date: 11/02/2023

  Hello,

  Our ecommerce team has advised the refunds have been completed. Please allow 7 business days to see on the card used for the ecom orders. 

  Best,

  DBI

• Initial Complaint

  Date:10/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a dress at davidsbridal.com on september 8th 23' a couple weeks went by and no dress. I tried to call to use their CHAT site and it was difficult to speak to an actul person. I gi ally hot through to a person and he said hed call me back. month later when he called said it would be delivered in 2 days. Got it the following week. I bought a new dress and when I got it it said sample on it. So I got a dress that probably a lot of other people tried on at full price. It came rooled up in a plastic bag with a broken hanger and no bubble wrap or padding.

  Business Response

  Date: 10/19/2023

  Hello,

  Thank You for reaching out to us. We truly apologize for the way you received your package.

  Our ecommerce team has reviewed your issue and will be providing a 30% discount to your order for the inconvenience. Our team did contact you and left a message. 

  Best,

  DBI

  Customer Answer

  Date: 10/26/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: a new dress shouldvebeen sent to me however tjey are saying thedress isnt available now. Tjey gave me50buvks off which i guess i will now take and have this sample dress cleaned. I wont deal with this buisness again

  Regards,
  
  *************************

  Business Response

  Date: 11/01/2023

  Hello *******,

  Unfortunately, we are unable to offer further compensation at this time. We fully understand that this may be frustrating, but we do have to remain consistent with all of our customers. Thank you for your understanding. We have submitted a corporate report so we can grow and become a better place for all of our customers.

  Best,

  DBI
  

• Initial Complaint

  Date:10/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to David’s Bridal in Brea on 08/12/23 & purchased a dress for a total of $914.96 which I paid in cash. I was told they had my dress size in stock but later told they didn’t & I’d need to get a bigger size & have it altered. Before I purchased, I requested they give me a price on how much it would cost me for alterations. The sales clerk had an alterations person come out & she told me that my dress would cost $400-$500 for alterations. I agreed. I went in for my alterations appointment on 09/09/23 & when they were done pinning my dress up, I was then told that my dress was going to be over $1,400 for alterations. This is more than 3X the amount that I was told I’d have to pay the day I bought my dress. The manager ****** * looked over the charges & informed me they had overcharged on some things. She fixed the errors & told me I now would owe $759.65. This was still more than I expected but I needed my dress altered as it was too big. I paid that amount with my card. I came in on 09/30/23 to pick up my dress from alterations & it didn’t fit right at all. The bust area was falling down, the stomach area was all wrinkled. I dealt with a 2nd alterations person that day that had me wait while she tried to fix it. It was still not fitting right & falling down on me so she said I needed to leave it there to be fixed. I came in again on 10/01/23 & now my dress was so tight it could barely zip. It was completely botched, cut in areas they were never authorized to touch & looked terrible. They then sent a 3rd alterations person to try & help fix it. ******* immediately saw my dress was ruined & said she’d try & fix it but it’s hard to fix someone else mistake. I left my dress again for the 4th alteration but when I came back the next day on 10/03/23 it was deformed & it was completely ruined. I had no choice but to get another dress that’s a little tight & start over. My wedding is in 9 days! I was promised the store manager would call me to refund me & she hasn’t.

  Business Response

  Date: 10/18/2023

  Hello ******,

  Thank You for reaching out to us. Our store team has been trying to reach you to rectify this situation.

  They will be happy to alter the hem on the replacement gown for free.

  Please contact the store for additional assistance. 

  Best,

  DBI

  Customer Answer

  Date: 10/24/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  I called the David’s Bridal store 4 times trying to reach the store manager ****** & each time, I was told she wasn’t available, she was in a meeting or they would have her call me right back. I even called corporate asking for them to assist with this matter & they contacted the store as well & informed me I’d get a call back right away. The last person I spoke to was a manager named ******* who told me she’s not sure why ****** wasn’t calling me back but that she received all the messages that I called asking for her. I was informed no one but ****** could fix this situation. I finally received a voicemail from ****** 3 days before my wedding which already passed! The whole store team & alterations department was fully aware of my wedding date & that I was leaving out of town for my wedding so why wait to contact me to “supposedly” want to fix this when I’ve already left to my wedding destination? This is completely unacceptable & such terrible customer service! I had to call ****** so many times when I was told she’d be calling me since David’s Bridal ruined my dress & other store employees apologized to me because they saw how messed up my dress was but the store manager couldn’t even have the decency to contact me until 3 days before my wedding! I absolutely do not accept this response. This manager needs proper training on how to treat a bride, you all at David’s Bridal made a happy moment for me completely devastating & should be ashamed at how this was handled! 

  Regards,
  
  *****************************

  Business Response

  Date: 11/04/2023

  Hello ******,

  Our store team will be contacting you to provide a resolution. 

  We apologize for the delay; they will be in contact with you beginning of this upcoming week.

  Best,

  DBI

  Business Response

  Date: 11/04/2023

  Hello ******,

  Our store team has been trying to reach you to provide a refund on the gown. Voicemail box is stating to be full.

  Please contact the store at your earliest convenience to complete the refund. 

  Best,

  DBI

  Customer Answer

  Date: 11/14/2023

  Hi I am responding to the latest message from David’s Bridal. 
  My voicemail is not full, I haven’t received any missed calls from David’s Bridal either in the past month so this is incorrect. 
  After reading the response I contacted David’s Bridal Brea store & spoke to manager ****** on Friday 11/10. She informed me she needed to gather more information & would call me back. She called me back on Saturday 11/11 & informed me she would be refunding the alterations amount via my debit card & would also be refunding me the cost of my gown via check. I haven’t received either refund yet, but I do know this will take some time to receive. I do not wish to close out my complaint yet, until I actually receive these refunds. With the dishonesty I have received in the past with this store & their employees, I am not confident that I will actually receive the refund. I will send an update with the outcome within the next 3 weeks. As I was told the check would  take about 3 weeks to receive via mail. Thank you 

• Initial Complaint

  Date:09/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a dress on 9/11 for $180 for a wedding. The wedding was cancelled and I no longer needed the dress. In less than 30 days after the purchased I attempted to return the dress for a store credit to be used later down the road but was denied. Instead they insisted that I either exchange the dress for $180 of wedding merchandise that I did not need or keep the dress. The exchange must be done within 60 days of the purchase. I don’t need the dress or any other wedding merchandise so essentially David’s Bridal is just taking my money without any consideration for the consumer. The dress was never worn, tags are still on it, and it remains in the original plastic drape. There is no reason they can’t put the dress back on the rack and re-sell it. Additionally, I called corporate. Not only did they not help me they actually took my name and number and promised a rep would get back to me to resolve the issue. It’s been 7 days and I haven’t heard from them nor will they talk to me when I call. At this point I do not want a store credit and instead I’d like a full refund so I can walk away and never do business with this company again. Thank you.

  Business Response

  Date: 10/04/2023

  Hello *********,

  Thank You for reaching out to us. We have spoken with all necessary parties, and unfortunately the approval has been denied for a refund.

  We must adhere to our policy for the 60 day exchange policy. We apologize that you are unhappy with our resolution, but we must remain consistent with our policies that are also listed on your receipt. 

  Best,

  DBI
  

  Customer Answer

  Date: 10/05/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:  The company is taking my money without giving me a product that I need or that I can use in return.  The company provides a service that I do not need now nor will I need in the future.  There is nothing I can do with the merchandise that I'm trying to return for a refund and there is nothing in the store that I need presently or in the future.  The dress is unworn, unaltered, the tags are still on it and it can 100% be returned to the rack for resale.  I don't know how else to word it except to say it again; I do not need this store, their merchandise, or their service for anything present or future yet they're still keeping my $180. 

  
  Regards,
  
  *************************************

  Business Response

  Date: 10/19/2023

  Hello *********,
  Again, We have spoken with all necessary parties, and unfortunately the approval has been denied for a refund.
  We must adhere to our policy for the 60 day exchange policy.

  We apologize that you are unhappy with our resolution, but we must remain consistent with our policies that are also listed on your receipt. 
  Best,
  DBI

  Customer Answer

  Date: 10/20/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  

  There is absolutely no reason why the unworn, unaltered dress cannot be put back on the shelf for resale.  As stated multiple times, I do not need the dress now nor will I need it in the future.  I do not need any merchandise or service that David's Bridal offers now, nor will I need any merchandise or service from them in the future.  The dress is 100% in tact and CAN be resold but this company refuses to do that.  Instead, they prefer to take advantage of the customer and stick them with merchandise that is not needed.  Additionally, they handle each customer service issue as though they are all exactly the same.  I'm not trying to return the dress because I found something better or cheaper elsewhere, I'm not trying to return the dress after it was worn and now i just want my money back, I'm not trying to return the dress because I ruined it, or because  somebody told me it makes me look fat.  I'm trying to return the dress because the wedding was cancelled.  Not postponed, not rescheduled, but cancelled, as in it's never going to happen. David's Bridal return policy is rigid, outdated, and cruel. 

  Regards,
  
  *************************************

  Business Response

  Date: 10/27/2023

  Hello *********,
  Again, We have spoken with all necessary parties, and unfortunately the approval has been denied for a refund.
  We must adhere to our policy for the 60 day exchange policy.
  We apologize that you are unhappy with our resolution, but we must remain consistent with our policies that are also listed on your receipt. 
  Best,
  DBI

  Customer Answer

  Date: 11/03/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  

  I refuse to accept the response from this retailer.

  By refusing to accept a return on a dress that I no longer need, DBS is forcing me to shop in a store thats already taken advantage of me once for useless merchandise that I simply do not need.  Why would I, or anybody else for that matter, want to shop in a store with such unprofessional customer service and a return policy that mimics thievery?  Why am I being forced to do so? 

  If the tables were turned I doubt the individual responsible for making the decision to not accept my return would agree with, or want to be forced into spending money on a product they do not need in a store that has already wronged them. 

  It's important to add that at this point DBS has procrastinated in responding to my multiple requests for a refund so severely that even the 60 day exchange window is now closed.  

  I've recapped the facts of this unfortunate transaction too many times to count, but I'll recap again.  I purchased a dress for a wedding, wedding got cancelled, I asked for a refund ONE DAY past the 7 day mark and was denied, DBS is refusing to take exception to these extenuating circumstances and refund my $180 for an unworn, unaltered dress and instead is forcing an exchange, I do not need any bridal merchandise but I'm still being forced to spend my money in a store that's already taken advantage of me once for merchandise that I do not need.

  There is no way DBS can justify any of these facts and make them make sense. 

  Regards,

  *************************************

  Business Response

  Date: 12/13/2023

  Hello *********,
  Again, We have spoken with all necessary parties, and unfortunately the approval has been denied for a refund.
  We must adhere to our policy for the 60 day exchange policy.
  We apologize that you are unhappy with our resolution, but we must remain consistent with our policies that are also listed on your receipt. 
  Best,
  DBI

• Initial Complaint

  Date:09/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a dress for my daughter for homecoming that was not in the store. I paid $20 to receive it early, before the dance. I was not given an order number and am unable to check the status, as a result. I tried calling and I am not being given an opportunity to speak with anyone and am forced to text them. The woman collected information and said she would connect me with someone, but will not respond and there is no other way to reach them. All I need is an order number so that I can look this up online to see if I am going to have this dress in time, but I can’t talk to anyone to find out. It is very frustrating because I don’t want to have to find another dress the night before homecoming if this doesn’t arrive. All I want is to check the status of my order and this company has not made it possible to do that. I am nervous about spending over $130 with nothing to show for it. Like I said, I just want someone from this company to contact me and answer my question, nothing more.

  Business Response

  Date: 09/23/2023

  *******************,

  Thank You for reaching out to us. If you are looking for an order placed online, please let us know the order# that would have received via email.

  If the item was purchased in the store, please contact the store directly for assistance. 

  Best,

  DBI

  Customer Answer

  Date: 09/28/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:09/11/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/14/2023 a bridesmaid dress was purchased in the amount of $113.62 by credit card and processed. I received a confirmation email that the order was placed and being shipped. Order number **********. However, the dress never arrived and tracking order information stated it was delayed in San Antonio, Texas. You cannot get ahold of anyone to talk to through their customer service line and it took two weeks for someone to text back. On 9/2/2023 I finally received a text that a replacement will be shipped on Tuesday 9/5/2023. As of 9/12/23 I still do not have a dress and no one will answer the customer service line nor reply back to emails or text. I WANT MY MONEY BACK!

  Business Response

  Date: 09/14/2023

  Hello *******,

  Thank You for reaching out to us. After further investigation our team advised you received a replacement on 9/12.

  Please advise if you are looking to return this item and in need of a return number. 

  Best,

  DBI

  Customer Answer

  Date: 09/15/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  ***************************
  

  Business Response

  Date: 10/19/2023

  Hello *******,

  Our team will reach out to the person on the order as it shows it was delivered to the address on the order. 

  Best,

  DBI