ComplaintsforMortgage Connect LP

• Initial Complaint

  07/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  To Mortgage Connect: Please escalate this to the level of management required for authorization and/or response, which I am expecting to be within the next 24 hours. On June 14, 2024 I completed all the documents necessary to complete my assumption and to close. I was also advised that the seller (**** *******) had completed the necessary documents. Of note, are the attached notices from mortgage connect with the Wrong email addresses and names. On July 5th I received a notice with the wrong name/wrong address. I assumed this was an error, I then notified mortgage connect with no response. On last Friday, July 12th I received a call from a representative of mortgage connect to complete "my" closing only to find out this person called me in error as she was trying to reach **** *******, the seller. It was then that I was advised of the an issue. I then contacted mortgage connect to clarify what the problem was. Mortgage connect did not communicate with me the Buyer as to any issues nor is there a response from Mortage Connect as to the current status. And yet —this is MY home and MY mortgage. Of note, the Seller made arrangements to sign, not once, not twice, but THREE TIMES as there were two NO shows. Please see the email chain below. You can also see that I am asking for clarification as to whom is expected to sign—I received No response. Thankfully, I have had the privilege of working with Freedom Mortgage to address and complete the documents to rectify this error. However, I now have to go through the closing process AGAIN. My credit report will be run AGAIN. My closing was a MONTH ago. I expect, at the very least, a written response and apology along with a full refund of any payment i made for this disgraceful service. This is an egregious wrong that needs to be made right, with immediacy.

  Business response

  07/22/2024

  *** *******,
  
  Thank you for bringing this to our attention.  We apologize for the delays in response to your inquiries and have addressed internally as well as with the Signing Agents who have not met your, or our, expectations.
  
  We have reassigned your file to our Closing Director, Jackie W*******, who oversees the team handling your loan and has already reached out.  Any discussion as it relates to compensation, remediation, etc., will be addressed in your discussions with her.
  
  We appreciate your patience as we work through resolving this matter with your loan.
  
  Thank you,
  MC Senior Management Team

  Customer response

  07/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  *** ****** ** ** ******** **** ****** ** * ****** ** ***** **** ** **** **** **** ** *** ********

  Jackie W******* called me on 7/17 at 5:25p. It is currently 7/23 at 11 am and I have no clear status or updates as to this matter. This is completely unprofessional and deeply concerning. I have not been provided with a clear status of my assumption and the next steps in this matter from Mortgage Connect. I have attached here the most recent communications with Susan B*****, which is inconsistent and, again, there is an error with the name of the seller and there appears to be confusion as to whom she is communicating with and why. This is just beyond a mere complaint this is a complete nightmare and egregious business practice.

  I am also receiving non-stop calls of solicitation as a result of this error. I have attached a sample of the calls i have received:

  since 8:28 am until 11:20 am today I have received over 26 calls

  yesterday 7/22 I received 56 calls and 2 texts messages 

  Friday 7/19 over 43 calls 

  I was told in my conversation with Ms. W******* that she would assist in this matter. I have not heard back from her since 7/17. I would appreciate a clear response as to the status and next steps. I would also like to know what is being done at Mortgage Connect to rectify the matter. The conversation on 7/17 with Ms. W******* she claimed to help with correcting the damage to my credit rating as well as the refund for closing costs.

  I would like this confirmed in writing as well as to any additional measures as a result of the harassing solicitation calls I continue to receive. 

  
  Regards,
  
  ***** *******

   

   

  *** *******,
  
  Thank you for bringing this to our attention.  We apologize for the delays in response to your inquiries and have addressed internally as well as with the Signing Agents who have not met your, or our, expectations.
  
  We have reassigned your file to our Closing Director, Jackie W*******, who oversees the team handling your loan and has already reached out.  Any discussion as it relates to compensation, remediation, etc., will be addressed in your discussions with her.
  
  We appreciate your patience as we work through resolving this matter with your loan.
  
  Thank you,
  MC Senior Management Team
  

  
  

  Business response

  07/29/2024

  Good afternoon,

  Jackie W******* has been in contact with you and we apologize for the inconvenience as we were also pending an update from the lender as to when we'd be able to move forward and has since been in contact with you about your closing tomorrow.

  Mortgage Connect does not sell or share your contact information, the solicitation calls would not be tied or associated to anything related to our company.

  Mortgage Connect will be refunding your closing fees after the closing to apologize for the issues with your closing.

  We appreciate you reaching out and giving us the opportunity to resolve your concerns.

  Thanks,

  MC Sr. Management Team

  Customer response

  07/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  While I appreciate the efforts to resolve the multitude of errors in this transaction, I will not render to closing this complaint until this matter is closed. 

  
  Regards,
  
  ***** *******

• Initial Complaint

  03/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On January 31, 2024, I received a envelope from “Mortgage Connect”, which contained a document titled “ correction instrument upon original recorded instrument”, there was no explaining what this document was, there was receipt that the document had been filed online via the county clerks office. Upon further investigation, it was clear that “Mortgage Connect” use my personal private information to complete and fraudulent refinance of my home. “Mortgage Connect” is not licensed under is true EIN to complete title work within the state of Texas. It seems very clear that “Mortgage Connect” solely works with debt collection companies, helping these debt collection companies take interest from certified owners of their properties to give the interest to these debt collectors. There has been an insurance fraud claim filed against “Mortgage Connect” for doing title work on Texas properties without having an insurance title license within the state of Texas.

  Business response

  04/01/2024

  To Whom it May Concern,
  Thank you for the opportunity to respond to the active complaint referenced above. We are a title company with offices in several states, including Texas. Our main office is in Pennsylvania, Mortgage Connect LP. Our Texas office is Mortgage Connect of Texas LLC, wholly owned by Mortgage Connect LP.  Mortgage Connect of Texas, LLC is a licensed Texas title company. 
  

  We have clients, specifically lenders who request our title services. On this specific transaction, our default title team was requested by a lender to perform a title search on this property. A title search is performed on the public land records and does not involve or require a borrowers non-public personal information (“NPI”).   Our title search revealed that there was a discrepancy in the legal description, specifically the remaining subdivision plat reference was omitted on the original deed of trust. 
  

  Our lender client requested that we cure the non-material discrepancy in the legal description of the original Deed of Trust dated January 9, 2021 between ***** ******* and Cardinal Financial (Freedom is the successor/assigned from Cardinal Financial). The “Correction Instrument as to a recorded Original Instrument” of Non-Material correction pursuant to Texas Property Code 5.028 was filed of record to correct the legal description on January 25, 2024. The correction merely added the remaining plat reference for the subdivision recorded to the legal description that was omitted on the original recorded Deed of Trust. The filing of the Correction Instrument does not create any lien on the property nor does it change the underlying terms of the Deed of Trust.  It simply acts as an approved method to correct minor discrepancies in the public land records. 
  

  Upon recording of the correction affidavit it is required to send a copy to all parties to inform them of the correction.  We sent a copy to Ms. *******. 
  
  Mortgage Connect is not a lender. At no time did Mortgage Connect have access to any of the complaintants NPI, nor did Mortgage Connect refinance or cause to refinance complaintants property. 
  
  If the above explanation does not resolve the matter or if you have further questions, please feel free to contact me at ************ or email me *********************************.
  Sincerely,
  
  Meghan R****
  Chief Legal Officer
  *********************************

  
  

  Customer response

  04/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  This document serves as:
  “Affidavit of Intent to Sue”

  I ***** ******* affirm & swear that I have personal knowledge that Mortgage Connect place an unlawful lien on my homestead dwelling violating my rights and due process. 

  I ***** ******* affirm & swear that I have personal knowledge there is a criminal investigation for forgery involving Mortgage Connect, their employee “Nicole K***” aka “Nicole W*******” and Freedom Mortgage, that I personally provided Mortgage Connect the cause number. 

  I ***** ******* affirm & swear that I have personal knowledge that Mortgage Connect employee stated that Mortgage Connect claim my security instrument/real estate title without my consent, assisting a 3rd party debt collector STEAL all interest in my homestead. 

  I ***** ******* affirm & swear that I have personal knowledge that Mortgage Connect & Freedom Mortgage used my personal private information to practice false, deceptive, misleading acts that has harm my entire hold house and heirs. 

  I ***** ******* affirm & swear that I have personal knowledge that Mortgage Connect conspired with a third party debt collector “Freedom Mortgage” to put false and misleading information in Harris County Clerks online property records by stating “Freedom Mortgage” is my mortgagee. 

  I ***** ******* affirm & swear that I have personal knowledge “Freedom Mortgage” IS NOT my mortgagee and I have never contracted with “Freedom Mortgage” nor did I ever ask “Freedom Mortgage” to loan monies to me for the purchase of my homestead. Therefore “Mortgage Connect” is practicing false, deceptive, misleading X by not practicing due diligence, and acting on behalf of a third party collection company that has no debt liability in a Texas homestead. 

  this affidavit stands true, and correct, unless Mortgage Connect provide certified documentation that affirms mortgage connect performed due diligence in order to one correct the title & alter the general file number of the county clerks office to “Freedom Mortgage”debt accounts number. 

  I ***** ******* affirm & swear that I have personal knowledge that “Mortgage  Connect” removed Harris County Clek’s general’s file number (GF number) and placed it’s Business affiliates (Freedom Mortgage) account number and was paid to do so.
  

  I ***** ******* affirm & swear that I have personal knowledge the definition of identity theft is to use one’s personal private information for material gains, and said person did not consent to the use of their personal private information. “Mortgage Connect” has committed identity theft against me and is conspiring to sell my property with a debt collector that has no debt liability in my property. 

   

  I have attached evidence that “Mortgage Connect, indeed, about a fraudulent lien against my property, in which the Districk clerk of Texas have countered the fraudulent lien. 

  “Mortgage Connect” except the liability of 75,000 per day until the fraudulent lien is removed against my property, and or 1.5 million per day if I have to bring further countersuit against “Mortgage Connect” it’s business affiliates including “Freedom Mortgage”, “Cardinal Financial”, it's Assignors, successors, heirs, stockholders, shareholder, employees, and legal counsel.

  acquiesces does apply if “Mortgage Connect” do not provide A contract between myself “Freedom Mortgage”, as well as Mortgage Connect, proving that I consent to any transactions with both companies to explain the actions that “Mortgage Connect” committed against the certified owner ***** ******* as well as to ensure that “ “Mortgage Connect” practice due diligence as a licensed and bonded title company within the state of Texas under the regulation of Texas.
  

  Regards,
  
  ***** *******

• Initial Complaint

  04/06/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Through Mortgage Connect, I am listed on their closing documents as a borrower although I have not given them permission to add me as a borrower. I am in the middle of a separation and divorce and my husband has to buy me out of our house. I went to sign a "Clear to Close" document and was presented with all of the closing documents which I was told I had to sign as a borrower. I spoke with Rob W********* and he said they were trying to have the documents revised. He gave me the name of the person in charge of that. His name is Michael *. M****** refused to give me information about the closing documents because I am not listed as a borrower. I am listed on 3 documents as a borrower. This seems to be fraudulent on behalf of Mortgage Connect.

  Business response

  04/06/2023

  Hello, thank you for reaching out.  We are having an issue locating your order under your name/address.  Can you please provide additional information; loan number, order number, property address, additional borrower(s), etc.  Thanks.

  Business response

  04/24/2023

  Hello, thank you for the information, we have located this transaction.  Our VP of this closing department, Lisa P****, has been attempting to call you and has left a message last week.  If you could return her call at your earliest convenience we can discuss your situation in greater detail.  Please call ************ ******, or wait on the line and ask for Lisa P****.  Thank you.

  Customer response

  04/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Ms. P**** contacted me one time on Friday, 4/21/2023 and left a message.  I have been out of town for a wedding and just started going through my messages. The company has wasted my time, energy, and money in legal fees and sent me a $50 Visa gift card and a 4 sentence apology.  A $50 gift card does not put a dent in the legal fees I have had to pay to remedy their fraudulent paperwork and lack of ethics and professionalism.  I have called Ms. P**** (4/25/23 at 12:00PM) and left her a voicemail.  I will follow up with an email again. 

  I sent the following email on 4/14/2023 to the following emails *************************** ******************************** ********************************* ***************************** ****************************** **************************** ****************************** ***************************** ***************************** ******************************* ****************************:

  "Ms. P**** and Mortgage Connect team:
  
  I received a 4 sentence letter from Ms. Y**** and a gift card for $50. This comes no where close to the amount of time and money I have had to spend to correct your company's documents with me listed as a borrower without my consent. In fact, I consider this to be an insult considering what I had to pay in 2 lawyers fees and the time and energy I invested trying to effectively remedy this issue.
  
  I would like a supervisor to contact me immediately.  My number is ************.
  

  Please let me know if you need anything else!

  Regards,
  
  ******* *****

  
  

  Business response

  04/28/2023

  Good afternoon, our legal team has conducted this investigation with senior leadership.  As discussed, you are not a borrower on this transaction and this matter from our perspective has been resolved based on the discussion you had with our Vice President of Operations.  Thank you.

  Customer response

  04/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Please see the following document where I am listed as the borrower.  I have already provided this but...here it is again...I am listed as a borrower on 3 documents and need to be removed (see pages of the "Unsigned Closing Packet" attached, pages 32, 95, and 101).  I am also being asked to sign the "Deed of Trust (page 59).  He is also listed as "unmarried (pg. 41).  This company needs to be held accountable for my lawyers fees, as I was threatened with litigation and had to have a real estate lawyer review the paper work and advise me with the information I already provided Mortgage Connect. Please see below:

  A separated person selling or refinancing property – Unless severed by a properly drafted agreement, marital rights exist until a court enters an order for absolute divorce.  Simply being “separated” from a spouse does not, by itself, terminate marital rights.  The owner needs to sign documents to convey title, and the owner’s spouse needs to either (1) sign to convey marital rights, or (2) sign a properly drafted and recorded document to sever marital rights, commonly known as a Free Trader Agreement (see below).
  
  You have been provided a legally drafted separation agreement.  If not, it is attached. Please see "7 Marital Residence."
  A “Free Trader” owning property individually – In general terms, a Free Trader is a married person whose spouse has already waived or severed marital rights.  This can be accomplished by a prenuptial agreement, postnuptial agreement, separation agreement, or a Deed between the parties reciting statutory language necessary to waive marital rights.  The instrument that severs marital rights should be recorded in the Office of the Register of Deeds in the county where the real estate is situated.  Provided spousal rights were properly addressed, a Free Trader can conduct real property transactions without involving their spouse.

   

  Furthermore, I would like Ms. P****'s supervisor to contact me.  She was unprofessional and wasted my time reading me the information I sent, cut me off, and had nothing of consequence to offer me besides her 4 sentence apology (I see this as accepting fault in the matter) and a $50 gift card which, as I told the company, is an insult based on what I had to pay for legal guidance.

   

  
  Regards,
  
  ******* *****

  Business response

  05/16/2023

  Thank you for your response, this has been reviewed internally and an investigation was conducted and you are not listed as a borrower on any of our documents.  The documents provided were revised prior to closing and your name was removed.  The Deed of Trust of record at the county, which is a public record, will provide evidence of this.  We are unable to discuss this matter with you further as you are not a party to the transaction.  Thank you.

  Customer response

  05/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  To reiterate, the problem is that I had to deal with your company's mistake, as a listed borrower, before being removed from the fraudulent closing documents.  Those have been provided as well as legal documents that my lawyer had to prepare.  I received the message below after refusing a $500 settlement from Shaun P***** on 5/12.  His response was sent after whoever responded to this complaint with BBB on 5/16.  His email came on 5/17.  Your response saying you can no longer communicate with me is thus inaccurate.  This is just showing more of the unprofessionalism of your company and its ineptitude in working together.  I highly suggest, as a professional myself, you get in contact with people within your company.  I would also suggest your company hire or invest in professional development related to human resources, customer service, and mortgage fraud.
  
  Email from 5/17:
  We have collaborated with Lakeview to review this file and will produce correspondence back to you in the next day or two.
  Shaun P*****
  Senior Vice President, Closing Operations
  ******** ******* *** ********* ***** **** ********* ** ***** ****** ***** ******** **** ********** ***** ******** ******
  Regards,
  
  ******* *****

• Initial Complaint

  03/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I closed on my home puchase at *** ******** ** ***** *********** ******* *****, on November 18, 2022. Firstly, the notary they hired was extremely slow and did not get the funds to the seller in time for the weekend move. Fast forward a month or two and they hadn't mailed out my home insurance check. I have repeatedly emailed them about this just to be ghosted/ignored, and now my Travelers Home Insurance says they will cancel my home insurance policy on March 6, 2023 if they don't receive payment. Almost 4 months after closing!

  Business response

  03/01/2023

  Good afternoon, thank you for reaching out.  We apologize for the delays and the experience you had with the notary, which was addressed directly.  Your check was unfortunately not processed correctly initially and then again in Feb.  We are currently issuing a stop pay and overnighting the corrected check to Travelers today.  You should have already received a call from our Purchase management team to review everything in detail and a message was left for a call back.  If you need anything else please don't hesitate to reach out.  This should be fully taken care of by the end of the week.  Thank you.

• Initial Complaint

  07/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Mortgage Connect was hired by my bank (Wells Fargo) to handle processing of our deed and title when we did a refinance on our home last summer. We believed everything had been handled as we signed all the requested paperwork at our closing. In April, almost a year later, we received communication from them that they either lost or forgot to have us sign a couple of documents necessary to finalize filing our deed and title and remove my father's name off the property (he had co-signer our original mortgage). We replied immediately trying to coordinate getting this final paperwork signed. After some back and forth, we received no reply. A month later, in May, we get another email from a different employee asking again and stating they need us to sign the remaining documents. And again, we replied immediately and gave them all the appropriate contact details to arrange and coordinate signing. After several emails, we received no response and no word from them. It's been two months since we've last heard from them and we still do not have our updated deed and title to our home and it is not registered properly with our local county.

  Customer response

  07/27/2022

  I did just receive a reply from Mortgage Connect last night after I filed the complaint. They said they have all they need from me and are awaiting some updates from their notary. I'm still awaiting final completion of my closing (which should have been done a year ago) and an updated clean title to my home.
  
  Thanks,
  ******
  

  
  

  Business response

  08/01/2022

  Good afternoon,

  We apologize for the issues you experienced related to your closing.  All documents have been recorded as it pertains to your transaction and you have been in contact with the manager in charge of resolution.  Please let us know if you need anything else and again we appreciate your patience as we worked towards resolution and your assistance.  Thank you.

• Initial Complaint

  07/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I signed final papers for my mortgage with ruoff mortgage on march 1 2022. mortgage connect,lp handled the closing they were suppose to file a quickclaim deed to remove my xwife's name from the deed after i bought her half of the property, it is now july 15 2022 they still havn't filed a quickclaim deed.

  Business response

  08/01/2022

  Good afternoon, 

  We apologize for the delays related to getting your documents recorded.  The manager in charge has resolved this issue and all documents have been recorded.  If there is anything else you need please let us know.  We appreciate your patience and help with resolving this matter.  Thank you.

  Customer response

  08/02/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  ***** ***********

• Initial Complaint

  04/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I used Mortgage Connect as my title company on the purchase of a home which closed on December 3 2021. On March 2 2022 I checked with the county to see whether or not the deed had been filed (i.e., whether or not it was filed that I am the new homeowner). I found that it had not been filed and reached out to Mortgage Connect the following day. On March 4, they responded back and informed me that the recording had been rejected (and apparently they never attempted to re-record until I initiated contact). On March 11, Mortgage Connect informed me they resubmitted the info. On March 21, they said they are still "working on both the rejected recording docs" and will send another update by March 23. I have since followed up with Mortgage connect on March 22, March 28, and as of today (April 4) I have still not had any update. I also have no ETA of when this will be resolved. Since this is still not on file with the county, we are effectively not the registered owners of the property (and I would assume it's the same story with our mortgage company, of which the mortgage needs to be secured by the property).

  Business response

  05/02/2022

  Thank you for reaching out and we apologize for the delays in response.  I worked with your Closing Director, ****** ********* to ensure that this was taken care of and you received a call to ensure that you were kept up to date.  Once we were able to correct the issue with the document we were able to record it.  A copy of which was provided to you on 4/19.  If there is anything further that we can do please don't hesitate to reach out.  Thank you.

  Customer response

  05/02/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** *****

• Initial Complaint

  02/17/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing to file a complaint against Mortgage Connect Escrow. Mortgage Connect, LP was the Title Company for loan #********* which closed in February, 2021. The closing fees spelled out a property tax payment to Madera County due in March, 2021. In April, 2021, I received a delinquent property tax statement with penalties and immediately called LoanDepot. LoanDepot verified with Madera County that taxes were not paid. Madera County property taxes and penalties were paid by LoanDepot in May, 2021. At no time was I told that the property tax payment was an advance and would later have to be paid back. I fully believed the tax payment was taken care of after closing. Moving ahead to January, 2022, I received an escrow review that explained a shortage and I was responsible to pay it. After several phone calls to find out who I should speak to, I contacted ***** ********* *** ****** ******** During our conversation, I said that my wife and I received 2 checks from Mortgage Connect Escrow after closing. Check ******* in the amount of $1623.97 with a check stub message “Wire Overage” and Check ******* in the amount of $52.56 with a check stub message “Cash To Borrower” were received in the same envelope mid-February, 2021. I was told that I should have questioned the check amounts before endorsing and depositing the checks. I don’t understand why it is my responsibility to verify what Mortgage Connect Escrow is doing. This week, I paid the shortage from our savings account to keep our loan account current. Because this was a Mortgage Connect Escrow error, I am asking to be reimbursed for the tax payment in the amount of $1623.97. I also want you to find out how this mistake happened so that future borrowers do not have the same experience. I look forward to your response by email or even better, a phone call! ****** ** *** ***** ** ****** **** **** ***** ** ******* ** ***** *************** ************ **** 

  Business response

  03/02/2022

  Thank you for reaching out to help you get this issue resolved.  We apologize for the error on our part and we appreciate the time you took to talk with one of our VPs to have this matter addressed.  We will be refunding your closing fee in the amount of $500 which will be sent overnight to you this week.  We appreciate your business, thank you.

  Customer response

  03/03/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  The check was received today, 3/3/2022, but will not be deposited. The explanation for the $500.00 is "Closing fee refund" as indicated on the check. I did not ask for a closing fee refund. My refund request was for the full amount of taxes $1623.97.
  
  
  Regards,
  
  ****** ******

• Initial Complaint

  10/26/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Company was assigned to my loan closing, which occurred on 8/26/2021. They were to pay the taxes on the 3 parcels included in the deed/mortgage. As of today, 10/26/2021 they have not paid them and have not returned the money they withheld so that I can personally make the payments. Contacted them 3 times (9/24/2021, 10/18/2021 and 10/26/2021). All three times I was told they are looking into it and will call me back. NO RETURN CALLS as of today AND NO PAYMENT OF TAXES. I am now fearful that my properties will be put on the auction list due to delinquent taxes. I WOULD ABSOLUTELY NOT RECOMMEND THIS COMPANY FOR LOAN CLOSING PURPOSES.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩